Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Auryc is Awesome!
What do you like best about the product?
Auryc is excellent - it's got a relatively small learning curve and is pretty easy to use. They have a great team interested in your success; I've given them different reporting that I'm looking for, and it's never been a problem. They have been able to provide solutions that meet or exceed my expectations. We have also asked for different integrations with pieces of our marketing stack, and so far, we haven't been able to stump the team. I appreciate that the team is responsive and will often give same-day responses with solutions or finding time on my calendar to hop on a quick call.
What do you dislike about the product?
In my usage of Auryc I haven't run into any situation that the team hasn't been quick to respond to and help me get my answers. I don't give 10's very often and will say I have been delighted with our current partnership with Auryc.
What problems is the product solving and how is that benefiting you?
Auryc provides insight into how our customers interact with our website. Auryc gave us the ability to track things that we may not have thought to follow before. Using the event creator to create custom events for tracking on our website allowed us to dive further into optimization efforts. Some of the additional error reporting was an added benefit as it opened our eyes to areas of improvement that were lower-hanging fruits.
Recommendations to others considering the product:
You should look into Auryc further if you want more insight into how users interact with your website.
- Leave a Comment |
- Mark review as helpful
E-Commerce Manager
What do you like best about the product?
Viewing heat maps, click maps, and how much revenue each area of a particular landing page makes.
What do you dislike about the product?
Not being able to pinpoint our site speed issues.
What problems is the product solving and how is that benefiting you?
Catching friction points customers encounter so we can resolve them promptly.
Loving Auryc so far!
What do you like best about the product?
The consumer replay feature is amazing. It's incredibly helpful for my team and I to couple our quantitative analysis with the qualitative review of real users' experience!
What do you dislike about the product?
I don't think I have anything particular I dislike. We've only recently begun using the product and we're very happy with it so far!
What problems is the product solving and how is that benefiting you?
Auryc is helping us better understand our users. With such a large user base and given our rapid release cycles, It's incredibly helpful to have granular reporting and the ability to deep dive into video replays to measure our work's performance.
Great SSO integration.
What do you like best about the product?
As an admin of a corporation, I really enjoy how easy and fast their support team responds. It's especially great that we can reach out to their support via Slack. If I submit a request or a question via Slack I receive a response almost instantly which is amazing nowadays that we are all working remotely. I have even submitted requests or questions late in the day and have still received a response almost immediately. I call that great customer service. I can name a few other major companies that have not responded to support tickets for a month. Auryc is the complete opposite of that. I will like to add that Auryc does nicely integrated into Okta SSO. We simply created a group who can access the app and our process is that we assign a new user to the app then reach out to Auryc support and they handle the rest and even notify the end-user that the account has been created. Anything that is integrated into Okta is always a plus for me. That says to me that this company is moving with the time change since SSO is the way to go from a security perspective. For me what great software comes down to is how involved is the support team and can they assist us in achieving any issue that may arise. I have nothing but 100% confidence in Auryc support on getting our issue resolved quickly so that there are no downtimes for us.
What do you dislike about the product?
The only thing I dislike is the support sometimes does not update the admins if there are any systematical changes. If they do maybe it is my mistake and miss the note but there are times where I need to reach out to support and ask why it is not accessible. I then forward the update to the end-user. The good part about it is that Auryc support responds almost instantly which is great with an update. We even have a few other users who reach out to support directly via Slack which makes it nice so the requests aren't always on the support team for the company. To be honest there are not a lot of things I can say negatively about the company being an admin. I simply manage the app and Auryc does all the magic in the backend.
What problems is the product solving and how is that benefiting you?
I honestly don't use it as an end-user. I manage the Auryc Okta app so it's hard for me to answer this question. I do know that we use Auryc to gather data for some of our domains. I personally do not gather the data. I just administer the app access. I did mention that I do not personally use Auryc as I manage it so from what I can see is that we gather data from some of our domains which is speared across a number of employees.
Recommendations to others considering the product:
As an administrator, I cannot give too much info other than the Okta SSO setup is simple and seamless and I hear nothing but good things from the end-users. I would say that giving this app a shot may make a great difference for your company. We are a major company and continue to use it year to year so I cannot say anything but good things about this. From my standpoint anyone looking for a customer journey intelligence platform that is easy to adopt into your company with great support and easy to enroll into SSO. I would suggest going with Auryc. Look no further :) Auryc is the perfect app for this platform. Now keep in mind as I have mentioned earlier I do mainly come from the side to administer it and it has been a breeze from my side.
Solid UX, Excellent Customer Support
What do you like best about the product?
The Auryc team is very accessible and generally quick to resolve questions or assist with implementation.
In general, requesting data through the web UI feels well-optimized, returning results sometimes more quickly than you might expect in cases where it's looking at medium/large data sets.
The voice of customer features are well executed and easy to use.
Having the shared data source for raw event logs is very convenient.
In general, requesting data through the web UI feels well-optimized, returning results sometimes more quickly than you might expect in cases where it's looking at medium/large data sets.
The voice of customer features are well executed and easy to use.
Having the shared data source for raw event logs is very convenient.
What do you dislike about the product?
It would be great if the shared raw data source could be closer to real-time.
What problems is the product solving and how is that benefiting you?
Bookmarked dashboards are great for the marketing team to monitor performance and understand test results.
The ad-hoc reporting is convenient for troubleshooting or digging deeper into unexpected trends.
The ad-hoc reporting is convenient for troubleshooting or digging deeper into unexpected trends.
Good tools with a bit of a learning curve
What do you like best about the product?
The configurability is fantastic; enjoy being able to tailor dashboards to exactly what I want to see with the attributes I need. On the engineering side, it's very easy to work with
What do you dislike about the product?
Can be a bit of a learning curve to figure out how to use Heap most effectively; I definitely struggled a bit at first trying to find where everything was. It can be especially difficult for someone new to an organization that uses Heap
What problems is the product solving and how is that benefiting you?
Heap has been a great way to visualize our user engagement and to really drill down on our specific metrics - not just who is using our product but how they interact with it
Fulfils Basic Analysis
What do you like best about the product?
I like different visualizations that I can easily create in the UI.
What do you dislike about the product?
There are certain limitations on how I want to create the reports with different segments and aggregation. On some occasions, I have to export the data and do that in Excel.
What problems is the product solving and how is that benefiting you?
We want to determine the peak views on certain pages and determine whether that is expected. We were able to evaluate the most populate pages viewed and how that meets our expectation.
Great and Extensive Web Tracking
What do you like best about the product?
Easy to set up multiple tracking protocols. The online web UI is straightforward and allows you to set up complex paradigms for tracking. Heap also tracks historical data, so it's easy to create a tracking event and to get historical data quickly.
What do you dislike about the product?
It isn't reliable all the time in terms of the underlying data. It can get quite complicated when trying to use the data in a database and create tracking around a single user who can come through on multiple sessions.
What problems is the product solving and how is that benefiting you?
We are tracking customer flow on the website. Seeing where there is customer friction etc. It has helped us A/B test our online website and to make the customer experience much better.
Data accessibility for those that lack SQL and technical experience
What do you like best about the product?
the event visualizer tool. It's so easy to teach others how to create their own events for reports with this feature. The reporting is intuitive and literally my entire company uses this tool
What do you dislike about the product?
Some discrepancies in the number of page views might be due to the latest iOS and safari update or for users that have really heavy ad blocker running on their browsers.
What problems is the product solving and how is that benefiting you?
Scalable and user-friendly experience relating to web, app, and conversion performance. creating user experience conversion funnels is a breeze, and it's a fantastic tool for exploring assumptions/hypotheses.
Good Overall
What do you like best about the product?
The level of details we can go with data
What do you dislike about the product?
Some errors with timestamp when it comes to session and pageview
What problems is the product solving and how is that benefiting you?
Getting the details on user behavior.
showing 351 - 360