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Great product
What do you like best about the product?
It is easy to learn and implement. The dashboards and reports are easy to setup and extremely insightful
What do you dislike about the product?
Sometimes with the auto-tracking Heap makes assumptions on events and how users are interacting with your product. Some help prompts when setting up events or reminders to review defined events to make sure they are being accurately tracked would be helpful.
What problems is the product solving and how is that benefiting you?
Heap is helping us better understand how our users are engaging with our organization digitally and how we can make our digital products more engaging and easier to use.
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Well build software that is easy to use
What do you like best about the product?
It allows the non-engineering users to setup analysis without further help. Unlike some competitors, you don't need engineer to setup points in the code in order to track analytics.
What do you dislike about the product?
Some advanced feature is sold as an add-on rather than part of the core package.
The data set is anonymized, so it is hard to track a specific user if I want to. (Or maybe I am not looking at the right place)
The data set is anonymized, so it is hard to track a specific user if I want to. (Or maybe I am not looking at the right place)
What problems is the product solving and how is that benefiting you?
I use heap mainly to track feature usage rates to determine the level of usage of individual features. The analysis helps us decide whether to invest more in an area or change/deprecate an area.
Other team members will use Heap to track the user journey, albeit, given the complexity of our software, this gets quite messy from a mapping perspective.
Other team members will use Heap to track the user journey, albeit, given the complexity of our software, this gets quite messy from a mapping perspective.
A solid analytics platform that's easy to setup and configure
What do you like best about the product?
Collecting data is straightforward and I really like the ability to combine events. The charts are easy to set up and have a perfect amount of configuration. The visualizations are easy to understand.
What do you dislike about the product?
I wish a few minor UI interaction patterns were resolved, like searching for and selecting items from a dropdown. It also would be great if there were more of a natural language way to create reports and charts.
What problems is the product solving and how is that benefiting you?
Heap lets us get a high level view of everything that's happening in our product and helps us easily set up visualizations and reports to understand what users are actually doing.
The Fastest Product Analysis Software
What do you like best about the product?
Heap is so simple. It makes it really easy to get up and running with our reports without the extra development time required with other technologies, which can complicate and slow down product innovation by requiring the integration of analytics tools to bring data insights into the process. In addition, there are many options available with Heap, and I appreciate how well they keep users informed of new features or important updates through clear communication methods such as tutorials and training sessions - this allows us to quickly take full advantage of all its capabilities!
What do you dislike about the product?
I find the interface for creating segments in the heap cumbersome and tedious. Having to rebuild it every time I want to make a simple adjustment is particularly frustrating, especially when analyzing multiple areas at once. In addition, while its unique API was initially intriguing, its incompatibility with single-page applications meant that I had to solve various problems that caused me undue stress during data analysis projects.
What problems is the product solving and how is that benefiting you?
I've been able to use Heap's data analysis capabilities to help my business grow. With the customer feedback we've received and our ability to track and measure sales leads generated online, I'm more informed than ever about how well our marketing strategies are working.
Straightforward event tagging, but slightly complex set-up for hybrid apps
What do you like best about the product?
- Straightforward event tagging and editing based on direct interactions with the app.
- Almost self-explanatory way to create user segments.
- Life view of user interactions with the app.
- Almost self-explanatory way to create user segments.
- Life view of user interactions with the app.
What do you dislike about the product?
Additional set-up was needed. For a hybrid web-based app, a lot of extra set-up was required, which was slightly tedious. It's also not possible (afaik) to directly track/pull our sales data from the app stores, which means we can only use proxy metrics for the revenue-related KPIs.
What problems is the product solving and how is that benefiting you?
It's our replacement solution for Google Analytics. We are monitoring all user interactions with the app to guide product decisions (product design) and optimising user journeys through the app (intake, sales).
Excellent tool for creating user friendly reports!
What do you like best about the product?
This is the most robust and easy-to-use analytics tool. It is so powerful for our product teams and really does a great job creating useful, easy-to-understand dashboards and charts. Also, Heap University has fantastic resources!
What do you dislike about the product?
It can be tricky to get all of the exact events set up in Heap if you don't have a Data Engineer to code things where you need to go. Not every piece of data you want to collect requires that, but it is beyond the scope of most product managers.
What problems is the product solving and how is that benefiting you?
Self-servicing dashboard and analytic reviews. Data can be overwhelming, but Heap charts/graphs/dashboards make it easy to pull data together and actually be able to understand it.
Fantastic, retrospective analytics on-demand
What do you like best about the product?
Once you get the hang of it - there's a bit of a learning curve - Heap is a fantastic platform to gain insight into your platform. Most importantly, data is collected from Day 1 - even if the event hasn't been defined, unlike other platforms. This is really useful as requests for analysis often ask for things you haven't been actively tracking.
What do you dislike about the product?
It does take you a little bit to understand the platform and to get up to speed with how everything is structured. Luckily, there's the 'Heap Academy' which has been a really helpful resource.
What problems is the product solving and how is that benefiting you?
User journeys throughout both our Marketing site and actual platform. Understanding the bottlenecks that prevent customers from registering, then converting on our platform.
Super easy and out-of-the-box analytics tool
What do you like best about the product?
The ease of creating events and dashboards with dev support required
What do you dislike about the product?
Nothing I can think of other than it can get pricey if you want to track 3rd party data sessions too
What problems is the product solving and how is that benefiting you?
Understanding user journey and critical paths without having to spend lots of time creating events and dashboards
Heap provides valuable insights
What do you like best about the product?
Heap provides us with really valuable product insights. Once your events and analyses are set up it's really easy to track them and the UI is nice and simple. The ability to create custom dashboards is great, and the data quiz is a really cool feature!
What do you dislike about the product?
There is a lot of featuers which can be a bit overwhelming when you are starting out. Obviously the training with Heap University is there for a reason, I'd say this is key to being able to learn the system which has been a bit daunting as you need to commit some time at the start to get up to speed. It would be great if there was more help provided in-app to guide you through.
What problems is the product solving and how is that benefiting you?
Heap plays a vital role in helping us underpin product decisions with data. It helps us understand how our products are being used and by who, and provides the tools to answer a range of key business questions.
Very strong tool for your product analytics needs
What do you like best about the product?
Visual labeling has been a lot of help when figuring out which UI elements are reporting and determining analytics based on them rather than trying to explore events the more traditional way.
What do you dislike about the product?
There is a lot of information and ways to synthesize it, and it can take some time to determine the best way to present and digest. Most product analytics tools are like this, so it's not a big thing that I worry about.
What problems is the product solving and how is that benefiting you?
Heap is helping me to better understand how our product is used by our customers, how we can iterate on our various features, and also allowing me to share findings easier amongst my co-workers.
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