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Auryc Review for DT
What do you like best about the product?
I like the ability to see how the users are actually using the system in real time.
What do you dislike about the product?
I dislike that I can't filter with more complex logic statements like or or exclusive or
What problems is the product solving and how is that benefiting you?
I want to see how people are interacting with my system and why they are sending me issues for fully vetted software.
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Identify/help with customer pain points
What do you like best about the product?
The sessions
Marking specific events that we want to capture
Generating reports before and after changes are implemented
Sharing the exact session in question with the team to show exactly what is happening and where dealers are facing the issue
Marking specific events that we want to capture
Generating reports before and after changes are implemented
Sharing the exact session in question with the team to show exactly what is happening and where dealers are facing the issue
What do you dislike about the product?
Some popup windows are not displayed when setting the event markers. For that I have to reach out to Auryc client support.
What problems is the product solving and how is that benefiting you?
Customer pain points
How well the newly implement solution worked out for out dealers. So looking at the session gives us the ability to view and generate custom reports
Auryc has helped me with meeting and completing NFRs set for my feature work
How well the newly implement solution worked out for out dealers. So looking at the session gives us the ability to view and generate custom reports
Auryc has helped me with meeting and completing NFRs set for my feature work
Great for some use cases: session recordings, funnel analysis, retroactive event tracking
What do you like best about the product?
1) The session recordings feature is one of the most helpful parts of Auryc. I can filter by specific time frames and attributes to find users who went through a design experiment and watch them interact with the new content.
2) The funnel analysis in Auryc is very straightforward and very visual. It's very easy to show stakeholders where the conversion rates are dropping off.
3) Auryc is like Heap in the way that events can be defined and then viewed retroactively. GA has the limitation where you cannot view an event until after it has been defined.
4) Easy way to add exit pop surveys and gather additional qualitative feedback
2) The funnel analysis in Auryc is very straightforward and very visual. It's very easy to show stakeholders where the conversion rates are dropping off.
3) Auryc is like Heap in the way that events can be defined and then viewed retroactively. GA has the limitation where you cannot view an event until after it has been defined.
4) Easy way to add exit pop surveys and gather additional qualitative feedback
What do you dislike about the product?
1) The major drawback on the funnel analysis is you can only look at the funnel during a snapshot of time. There's no way to view conversion metrics and how they change over time. Therefore, my team exports auryc data into a tableau in order to view funnel attributes over time. This data only is kept for a certain number of months, though. So, we might be moving to GA360 for this in particular to have long-lasting event conversion data graphed over time.
2) Unless we particularly define some fields that shouldn't be tracked in the session recordings like SSN and birthdate etc, auryc will track them. So, data privacy is a bit hazardous.
3) The tool doesn't always work as expected. Sometimes data from a particular week will look very different when you look at the same time frame a few months later. The control for when the conversion happens (within 30 days, same session, etc) doesn't seem to always work. The user-based versus session-based attributes like landing page do not display properly after you select them in the report. e.g. I will select a session-based landing page metric, but it will display a user-based all time landing page metric in the report.
4) It is difficult to figure out how to populate new events into Auryc from our backend database.
2) Unless we particularly define some fields that shouldn't be tracked in the session recordings like SSN and birthdate etc, auryc will track them. So, data privacy is a bit hazardous.
3) The tool doesn't always work as expected. Sometimes data from a particular week will look very different when you look at the same time frame a few months later. The control for when the conversion happens (within 30 days, same session, etc) doesn't seem to always work. The user-based versus session-based attributes like landing page do not display properly after you select them in the report. e.g. I will select a session-based landing page metric, but it will display a user-based all time landing page metric in the report.
4) It is difficult to figure out how to populate new events into Auryc from our backend database.
What problems is the product solving and how is that benefiting you?
-Retroactive event tracking when we forgot to set up tracking for certain events
-Session recordings and viewing user behavior on site
-Funnel views for stakeholders to visualize dropoff and priorities for optimization
-Quick exit pop surveys to customers
-Session recordings and viewing user behavior on site
-Funnel views for stakeholders to visualize dropoff and priorities for optimization
-Quick exit pop surveys to customers
Best web analytics tool so far
What do you like best about the product?
- Integration with product is very easy.
- Heap allows to track and create a profile for a user how is using multiple products from multiple devices.
- Live tracking and event visualization are very precise.
- Low bandwidth consumption.
- Heap allows to track and create a profile for a user how is using multiple products from multiple devices.
- Live tracking and event visualization are very precise.
- Low bandwidth consumption.
What do you dislike about the product?
- I've not come across any other requirement which is necessary and I couldn't found on this platform, though I'm very new with this product.
- Pricing details are not available even for very basic plans. I think it could give us idea and more options to compare with peer producs.
- Pricing details are not available even for very basic plans. I think it could give us idea and more options to compare with peer producs.
What problems is the product solving and how is that benefiting you?
- Analyzing customer pattern.
- Analyzing same user who is using multiple products of the same company.
- This could be very helpful for marketing/advertising company who display offers/content where customer is more focus.
- Analyzing same user who is using multiple products of the same company.
- This could be very helpful for marketing/advertising company who display offers/content where customer is more focus.
The tool provides useful and actionable insights
What do you like best about the product?
The tool provides actionable insights with ease.
The report summary and the recorded user sessions are excellent.
The customer support team at Auryc is also very responsive and helpful.
The funnel analysis in Auryc gives a clear visual picture of where the customers are dropping off.
The report summary and the recorded user sessions are excellent.
The customer support team at Auryc is also very responsive and helpful.
The funnel analysis in Auryc gives a clear visual picture of where the customers are dropping off.
What do you dislike about the product?
Nothing that I dislike in specific. However, it would be nice to have better and exhaustive support guides/user manuals to help create custom reports and use the tool more effecively.
What problems is the product solving and how is that benefiting you?
We use the tool to monitor user engagement and behaviour. The tool helps us understand what works for the user & does not work and what could be better for them.
Recommendations to others considering the product:
The tool provides actionable insights with ease. The report summary and the recorded user sessions are great to understand user engagement. The team is also very responsive and helpful.
Solid analytics tool with an intuitive workflows and a modern user interface
What do you like best about the product?
The user interface has a modern, open look-and-feel that makes it feel approachable. I like that I can go into Heap intermittently and it doesn't require a big re-learning curve. I usually can go in, look for an answer or configure a new definition and find what I'm looking for.
What do you dislike about the product?
- Initially took me a while to understand the relationship between dashboards, reports, and definitions.
- For an organization with multiple groups using Heap, the naming cI onvention, or lack therof, can get a little hairy. It's hard to find definitions that other team members have created unless you have a good naming convention.
- Publishing my definitions to a shared space requires an admin to approve. Since that's not instant, I often just publish to my personal space to save time.
- For an organization with multiple groups using Heap, the naming cI onvention, or lack therof, can get a little hairy. It's hard to find definitions that other team members have created unless you have a good naming convention.
- Publishing my definitions to a shared space requires an admin to approve. Since that's not instant, I often just publish to my personal space to save time.
What problems is the product solving and how is that benefiting you?
Typically I'm looking for data to help understand user behavior. I use the data to inform design decisions as I'm working on a product. A decision could be about deprecating a product feature, or determining primary vs. secondary information or actions, or supporting qualitative user research with data.
I tried it out, somewhat complex, application focused, but not too complicated to integrate
What do you like best about the product?
The ease of integration was great; they have since come a long way with adding more sources via 3rd party integrations.
I liked the way how from the beginning in, it was focused on narrowing down your customer journey to finding the flow of conversions.
I liked the way how from the beginning in, it was focused on narrowing down your customer journey to finding the flow of conversions.
What do you dislike about the product?
They have since improved this, as initially, their pitch was somewhat confusing if they were competing with Google Analytics or not. They are strong competitors against Mixpanel and Amplitude. I would give Heap a try over any of these mentioned.
What problems is the product solving and how is that benefiting you?
Tracking user behavior without any fancy heatmapping tools. Analyzing their panel has been much more fun than through other tools.
Great Analytic tool
What do you like best about the product?
I really like the Funnels and error tracking
What do you dislike about the product?
Events created by somebody in the team are not configurable, even if they are public, I am not able to edit them, I have to clone it, as an admin I will like to override those things
What problems is the product solving and how is that benefiting you?
Take actions to the customer problems
Exceeded all my expectations for analytics! It's so easy to get actionable data!
What do you like best about the product?
The Auryc team has made it so easy to get powerful, actionable data without a huge development effort. A great feature is that as soon as an event is added, the analytics for that event will be available within a short time, with historical data. I recommend Auryc for anyone that is looking to beef up their analytics to get insights into how your customers use your application / website.
What do you dislike about the product?
I actually don't dislike anything! It works really well for us, with just a little effort on our part.
What problems is the product solving and how is that benefiting you?
In just a short time, we have already gained valuable insights that will help our customers better use our applicaiton. We have already improved usability based on the insights from Auryc, and we have more changes on the way!
Very easy implementation and great actionable insights
What do you like best about the product?
They have an amazing team to work with. It is very easy to implement and we get great actionable insights
What do you dislike about the product?
Too much info load, need to pick and choose what is very important to you, don't get overwhelmed
What problems is the product solving and how is that benefiting you?
We are trying to understand how our users are interacting with our digital products. As we are rolling out new products to our customers, we are finding some valuable insights on what they are liking and what they are not.
Recommendations to others considering the product:
If you don't know where to start on product analytics, start here. If you are a lean team and can't build events to trigger every action that is critical, even more important to start with Auryc
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