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Great app for quick pulls / attribution, functionality on dashboarding/building visuals is limited
What do you like best about the product?
Ease of use for quick pulls, defined events
What do you dislike about the product?
Dashboarding and visualization capabilities limited
What problems is the product solving and how is that benefiting you?
Marketing attribution and web traffic reporting for the team
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All in one analytics tracking
What do you like best about the product?
Not having to know which business questions you want/need to ask, you can go "back in time" to find data since Heap tracks all clicks on the page. Very easy to create funnels and analyze user behavior. Also a developer's dream without needing to add manual tracking tags to every element on the page.
What do you dislike about the product?
Sometimes there is a delay when running a query if you use a date range that spans a few months as it takes time to crunch through all the data.
What problems is the product solving and how is that benefiting you?
Looking at user engagement data, understanding which paths a user takes when they first land on a page.
Very thorough analytics software
What do you like best about the product?
Really easy to set up without a developer and gives me insight into everything that matters
What do you dislike about the product?
It is easy to be overloaded with data points, and learning to figure out what matters and what doesn't isn't easy.
What problems is the product solving and how is that benefiting you?
It helps me understand what actions users take at every stage of their journey
Great tool for PMs
What do you like best about the product?
Heap is an amazing tool to capture user behavior and funnel conversion
What do you dislike about the product?
Wish there were easier ways to clean up the data and also more organizational ways to get the reports in and funnels
What problems is the product solving and how is that benefiting you?
Funnel conversion
Very helpful platform
What do you like best about the product?
Auryc allows us to see if there are issues on the website in real-time. I love the session playback feature, it's very helpful to help our customer service team troubleshoot the problem.
What do you dislike about the product?
Honestly, nothing. It is very helpful and easy to use.
What problems is the product solving and how is that benefiting you?
From a customer service side, we are able to troubleshoot checkout issues or website glitches. It's also very helpful to see the shopping patterns and where customers are clicking to help improve the site or marketing.
The best choice for web analytics
What do you like best about the product?
The posibilities and felixibility of the platform, it's easy to uderstand and it has the best of qualitative and cuantitative tool for you to have the best insights
What do you dislike about the product?
At first look has a lot of things to see, then after a induction everything make sense
What problems is the product solving and how is that benefiting you?
Traffic Analysis
Conversion Rate Analysis
Folding Maps
Heat maps
Reports
Voice of customer and videos of the sessions
Conversion Rate Analysis
Folding Maps
Heat maps
Reports
Voice of customer and videos of the sessions
Recommendations to others considering the product:
Great for a ecommerce and data analytics
Enables me to measure my success and make informed decisions
What do you like best about the product?
Auryc gives me an in depth look at my website's activity.
What do you dislike about the product?
A little bit of a learning curve for me.
What problems is the product solving and how is that benefiting you?
Improved user experience on our site
Good tool that auto-captures all events
What do you like best about the product?
Auto-capturing feature and it is fast to do analysis on a big chunk of data
What do you dislike about the product?
Missing some advanced analysis like cohort
What problems is the product solving and how is that benefiting you?
Trying to monitor and measure against KPIs and goals. Some of the benefits realized are to analyze the funnels
Great product, great team
What do you like best about the product?
Auryc allows us to track activity on our web application in several valuable ways. From basic event counts to conversion funnels to their signature session replays, Auryc helps us better understand our users' behavior. Another feature that stands out is the ability to tag additional events without having to re-deploy our application. Better yet, when you tag an event, you can analyze that event for as far back in the past as anything else you are tracking - you don't have to wait until new data is collected.
For example, we havce an action that could be initiated from two different pages in our app. One is the landing page; the other is a detail page the user can navigate to from the landing page. We wanted to know how often users initiate this action from each page. We had never tagged this action before, so I went through and tagged it on the two pages. A few minutes later, I was able to see how often the action was initiated from each page over the last 30 days. I could also set up a funnel for when users navigated from the landing page to the detail page before initiating the action - and I was then able to watch replays of when this happened!
Last, but definitely not least, the Auryc team is extremely responsive and helpful when we have questions. They have provided many hours of training and support, and they have been a pleasure to work with.
For example, we havce an action that could be initiated from two different pages in our app. One is the landing page; the other is a detail page the user can navigate to from the landing page. We wanted to know how often users initiate this action from each page. We had never tagged this action before, so I went through and tagged it on the two pages. A few minutes later, I was able to see how often the action was initiated from each page over the last 30 days. I could also set up a funnel for when users navigated from the landing page to the detail page before initiating the action - and I was then able to watch replays of when this happened!
Last, but definitely not least, the Auryc team is extremely responsive and helpful when we have questions. They have provided many hours of training and support, and they have been a pleasure to work with.
What do you dislike about the product?
There have been a few times where things did not work the way we expected, but those have largely been because of oddities in how our web application is constructed. And in those cases, Auryc has been great about helping us uncover the issues and helping us either fix them or find workarounds.
What problems is the product solving and how is that benefiting you?
We have a large, complex web application. When we have questions about how our users are using it, those questions often lead to other questions. Auryc lets us analyze one question, and then immediately jump into analyzing the new questions that arise, and so on - without having to wait for the next code deploy or for enough new data to be collected. The ability to work through an exploration without interruption has been a huge benefit - and then having the session replays to dive into what users are actually doing helps us uncover the questions we didn't realize we needed to ask.
Auryc is the ecommerce site performance and session replay solution that you desperately need!
What do you like best about the product?
Their white-glove service is like an extension of our team. When I say they are on top of us, I mean they are on top of us! Multiple times a day with emails and chats about what's going on with the site, what is causing friction and pain points for our customers with video session replays that allow us to go right in and see exactly what is happening. Also, measurement around site speed, which pages are slowing things down and even the ability to project revenue increases based on site speed improvements in a tangible way.
What do you dislike about the product?
There is nothing I really dislike about this solution. There is a LOT of data and it can be overwhelming at times. I would never have the internal resources to mine this data and make it actionable, but their white glove service does all of this for us. If I didn't have their resources, it'd be like buying a super car and driving it like a minivan.
What problems is the product solving and how is that benefiting you?
Site speed issues, checkout issues, landing page optimization, blog improvements, customer service improvements and NPS are all solutions that Auryc is helping us to work through. It's been a major eye opener.
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