Heap
HeapReviews from AWS customer
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Customer Success
What do you like best about the product?
Their analytics give me much-needed visibility into my customers and the areas of opportunity for our product team. I'm able to easily understand areas of engagement and turn those analytics into specific customer actions.
What do you dislike about the product?
It can be cumbersome to set up. I encourage anyone considering this tool to be thoughtful and plan out what you are wanting to monitor prior to starting implementation.
What problems is the product solving and how is that benefiting you?
Currently, we are using Heap to gain better analytics on our customers and their interactions within our platform. The benefit is knowing where our customers are spending their time which is a leading indicator of value.
Recommendations to others considering the product:
Spend time planning out your goals prior to beginning the setup process. It was helpful to have an idea of what I was trying to accomplish. The tool can do so much it can be difficult once you get started.
Heap is great for analytics
What do you like best about the product?
The analytics is my favorite part, the fact that you can track customers and get a real-time view of the product
What do you dislike about the product?
I wish that Heap had more connection with other platforms
What problems is the product solving and how is that benefiting you?
We've been using heap to get more insight into customers
Heap Ease of ETL Pipeline Implementation
What do you like best about the product?
The documentation and recommendations present to assist in setting up pipelines for heap data. The customizability for extra fields/tables is also very nice.
What do you dislike about the product?
The extra work that feels unnecessarily complicated (applying migrations on s3 exports primarily)
What problems is the product solving and how is that benefiting you?
We have been building a pipeline with our heap data to use it for analytics purposes. We have realized that it really helps give a comprehensive overview that we can use to query for specific insights that we are looking for.
Recommendations to others considering the product:
Search through the documentation carefully to understand how to use it for your use cases
I already recommended Heap to my friends
What do you like best about the product?
It helps devs, products and gives real stats on how your product is doing. Whose using it with an insane amount of USEFUL information. Not just blobs of ugly data. Stuff that you can act upon,.
What do you dislike about the product?
Depending on the complexity and specifics of your Heaps, it does add a decent amount of work in the dev cycle.
What problems is the product solving and how is that benefiting you?
A/B testing. Are we getting better results with group A, or with group B. What are the differences?
Easy to use but would like additional features
What do you like best about the product?
The ease of use and intuitive set up and display of data
What do you dislike about the product?
I would like the funnel to be able to split into different paths to display conversions based on other actions.
What problems is the product solving and how is that benefiting you?
Identifying conversion and drop off to inform design and ux to improve our customer onboarding success
New user, still need to learn the platform
What do you like best about the product?
The ability to create reports and see reports created by others.
What do you dislike about the product?
The terminology takes a while to learn. Plus the layout and the platform in general requires work and focus time.
What problems is the product solving and how is that benefiting you?
I'm solving problems regarding the most frequented web pages and understanding where customers are dropping off.
Great app for quick pulls / attribution, functionality on dashboarding/building visuals is limited
What do you like best about the product?
Ease of use for quick pulls, defined events
What do you dislike about the product?
Dashboarding and visualization capabilities limited
What problems is the product solving and how is that benefiting you?
Marketing attribution and web traffic reporting for the team
All in one analytics tracking
What do you like best about the product?
Not having to know which business questions you want/need to ask, you can go "back in time" to find data since Heap tracks all clicks on the page. Very easy to create funnels and analyze user behavior. Also a developer's dream without needing to add manual tracking tags to every element on the page.
What do you dislike about the product?
Sometimes there is a delay when running a query if you use a date range that spans a few months as it takes time to crunch through all the data.
What problems is the product solving and how is that benefiting you?
Looking at user engagement data, understanding which paths a user takes when they first land on a page.
Very thorough analytics software
What do you like best about the product?
Really easy to set up without a developer and gives me insight into everything that matters
What do you dislike about the product?
It is easy to be overloaded with data points, and learning to figure out what matters and what doesn't isn't easy.
What problems is the product solving and how is that benefiting you?
It helps me understand what actions users take at every stage of their journey
Great tool for PMs
What do you like best about the product?
Heap is an amazing tool to capture user behavior and funnel conversion
What do you dislike about the product?
Wish there were easier ways to clean up the data and also more organizational ways to get the reports in and funnels
What problems is the product solving and how is that benefiting you?
Funnel conversion
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