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Heaps of user-friendly data
What do you like best about the product?
- When you set up a new event, data for that event is immediately available
- No developer time needed to set up events
- Easy-to-use and organize dashboards
- No developer time needed to set up events
- Easy-to-use and organize dashboards
What do you dislike about the product?
- Initial learning curve has deterred company-wide adoption
What problems is the product solving and how is that benefiting you?
Identifying and prioritizing opportunity areas. We've identified a steep drop-off on registration rates and specific steps in our process that see larger drop-offs, and are prioritizing accordingly.
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Excellent tool to quickly visualize your user journey
What do you like best about the product?
I like how easy heap has made it to tag events in your product. You can quickly name all events and create funnels to visualize how users are using your product.
What do you dislike about the product?
I wish heap allowed you to watch user sessions live or recordings similar to other tools. It's excellent for quick analytics, but not if you're looking for more visual data, such as what users are looking at on the page or what they are doing before taking the action you have tagged.
What problems is the product solving and how is that benefiting you?
Heap allows us to visualize our customer journey, identify problem areas where users are falling off, and gather session information that we typically couldn't find with other tools.
Does what it can for the price
What do you like best about the product?
There is no doubt the time to insight is shorter than other tools that require manual event implementation. That being said, I'm finding developers getting involved anyways when trying to tag the events, so the only real value outcome is historical data once you've setup the tracking.
I do appreciate the way Heap is positioned because it can be an MVP for a "customer metadata source of truth"; the downside is to connect to your tools you have to pay for each and every tool you integrate with (its cost-prohibitive to connect all your tools -their pricing strategy is hurting them here to be a really sticky product).
An area outside the product that they shine is heap university - I've leaned on that heavily as we roll out the software to our teams, and it takes the load off of me to do all the training.
I do appreciate the way Heap is positioned because it can be an MVP for a "customer metadata source of truth"; the downside is to connect to your tools you have to pay for each and every tool you integrate with (its cost-prohibitive to connect all your tools -their pricing strategy is hurting them here to be a really sticky product).
An area outside the product that they shine is heap university - I've leaned on that heavily as we roll out the software to our teams, and it takes the load off of me to do all the training.
What do you dislike about the product?
The implementation has been lack luster, and its provided by a 3rd party company with sometimes slow turnarounds. I had hoped for a much more active implementation phase but it's really just us on our own with infrequent check-ins.
The value you can get out of the product interface really falls down against an Amplitude which is a powerhouse in contrast. Amplitude is more expensive though, so I do see heap delivering on the value they charge for.
The value you can get out of the product interface really falls down against an Amplitude which is a powerhouse in contrast. Amplitude is more expensive though, so I do see heap delivering on the value they charge for.
What problems is the product solving and how is that benefiting you?
We ended up using it right away for an obscure use case which really solidified the need for a product analytics tool (but not necessarily Heap - just the need for that level of product insight). As we continue to roll it out, Heap will be instrumental in our Growth efforts to glean insights off usage to better activate, expand, and retain our cusotmers.
been incredibly useful when learning customer behavior, especially as a new employee
What do you like best about the product?
makes data accessible, ability to define segment events
What do you dislike about the product?
sharing permissions, filter/sorting constraints, dashboard UI
What problems is the product solving and how is that benefiting you?
troubleshooting customer journey difficulties, testing new flows, doesn't open new pages when you click new links
Easy to understand
What do you like best about the product?
I loved Heap Academy - it helped me get started and understand what I needed to do.
What do you dislike about the product?
Because it's an analytics platform, there's a bit of a learning curve, but that always takes time especially when it comes to Analytics.
What problems is the product solving and how is that benefiting you?
I am trying to determine user actions through Heap. I love the live browser view where I can see real time and pick items and don't require engineering to come in and code for me.
Heap review
What do you like best about the product?
As an admininistrator for this application I find it very simple to add new users. I haven't had any reason to contact support due to not being able to add a user or for a user not being able to login.
What do you dislike about the product?
I don't use it for analytics myself. I actually provide access to users. But as an admin I find it easy to add new users.
What problems is the product solving and how is that benefiting you?
As an analytics tool, it seems very easy to navigate through. I'm one of 5 techs that adds new users to this application.
Recommendations to others considering the product:
From the administrator side, it is straight forward to add users. Heap is an application that was being used or implemented when I joined. To my knowledge we haven't used any other applications with the same purpose. Ialso haven't heard if there were thoughts or reasons to change from Heap. There hasn't been any anyone speaking of another option in any of the meetings I have attended.
It gets the job done. Makes reporting simple
What do you like best about the product?
Integration was effortless via Segment, and the tool is easy to use.
What do you dislike about the product?
Chart types need work. Especially, the table chart format is not practical.
What problems is the product solving and how is that benefiting you?
We are solving marketing performance reporting and analytics needs. The data is real-time, and it doesn't require any SQL engineering to pull data.
Heap helps our product analytics to keep up with our product, without slowing us down
What do you like best about the product?
Heap's ability to capture critical events before we know to define events for them means our analytics needs don't get in the way of engineering product development. The easy data sync capabilities allow us to integrate our user behavior data into our analytics workflows seamlessly.
What do you dislike about the product?
Heap's in-app analytics tools can have their limitations or sometimes be inflexible, but in those cases we are always able to make use of the raw sync'd data to get at what we need.
What problems is the product solving and how is that benefiting you?
We use Heap to pair user-level data and metrics to client and advertiser growth and success on our platform, enabling us to identify and encourage behaviors that lead to successful experiences in the platform.
Very intuitive and useful tool
What do you like best about the product?
I find Heap to be a very valuable asset in our Website analytics team. The UI is very intuitive; the connection to our data warehouse was easy to setup and update and overall the quality of the data that we receive from Heap is very good with minimal data loss.
What do you dislike about the product?
I have no main complaints with Heap. I think potentially the one thing that comes to mind would most likely be creating better Tutorial or 'How to Use' docs for ramping up new team members to Heap.
What problems is the product solving and how is that benefiting you?
The main problem we are solving is dynamic product impression data. We use Heap to capture impressions of products that are only served to customers as they scroll through our sight. This is used to help create more in-depth metrics about product performance
Recommendations to others considering the product:
Potentially there are additional use cases of Heap beyond our current use. It would be interesting to chat with the Heap reps to see the new use cases that they are rolling out.
Really intuitive and easy to use
What do you like best about the product?
I like being able to create my own events in a live view. I don't need engineering support and am able to pull data quickly. The dashboards are really easy to put together and I'm able to save metrics per feature and project.
What do you dislike about the product?
It's difficult to set cohorts based on the company, need a way to pull the user data and tie them with the company name and actual user name.
The timing segmentation is also a little difficult to use, but this is probably our own engineering issue. We aren't able to save dates after an event is triggered.
The timing segmentation is also a little difficult to use, but this is probably our own engineering issue. We aren't able to save dates after an event is triggered.
What problems is the product solving and how is that benefiting you?
We are trying to be a metric-forward startup and set KPIs for each feature that we build. With Heap, we're able to pull data and share the impact that we've built for each feature.
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