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It is nice to use but a little confusing
What do you like best about the product?
The tracking analytics is great and I like how user friendly it is
What do you dislike about the product?
Not enough info per step, it is a little confusing and would like more indication on how to correct a track
What problems is the product solving and how is that benefiting you?
Showing me how my emails are performing
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First thought about Heap
What do you like best about the product?
The simple user interface, relatively easy to use and understand
What do you dislike about the product?
Limited functionality compared to Google Analytics.
What problems is the product solving and how is that benefiting you?
Internal analytics to discover user behaviour
Great tool to track all events in your product but not enough flexibility in reports
What do you like best about the product?
Heap tracks all the events in your product without having to pre-define them
What do you dislike about the product?
Not enough flexibility in report building and sometimes a bit hard to properly track an event.
What problems is the product solving and how is that benefiting you?
Be able to track how our users interact with our app
Heap is a powerful web and mobile analytics platform
What do you like best about the product?
One of the key strengths of Heap is its ability to automatically capture user interactions and events across web and mobile platforms.
What do you dislike about the product?
Nothing special, maybe need to add more integrations with other analytics providers.
What problems is the product solving and how is that benefiting you?
Ability to segment users based on a wide range of criteria, such as user behaviour, demographics, and custom properties.
Great tool for easy setup
What do you like best about the product?
That its relatively easy to setup event definitions through the Visualizer.
Has a good user experience.
Has a good user experience.
What do you dislike about the product?
Not intuitive enough for deep analysis of funnels and journeys. It's difficult for me to understand what's happening between two points in a flow and to determine what the cause for drop-off rates may be. I would like to see the percentage of usage for each field in a form. Important metrics are success rate, engagement time, and drop-off rate.
Another issue is not having surveys and feedback widgets on the platform. So I have to rely on other tools to provide that functionality. It would be good to have it in one place so I can link it to the same user database.
Would be great to have user onboarding flows too and links to knowledge bases.
Another issue is not having surveys and feedback widgets on the platform. So I have to rely on other tools to provide that functionality. It would be good to have it in one place so I can link it to the same user database.
Would be great to have user onboarding flows too and links to knowledge bases.
What problems is the product solving and how is that benefiting you?
Understanding the users behaviours and usage of our platform.
Helpfull companion for designers
What do you like best about the product?
I like live events for easier event creation, user segmentation, and also some of the recent updates they've made to products. I also like the ability to export the graph data as CSV easily.
What do you dislike about the product?
It was hard at the beginning (on Jargon) as heap was my first experience with an analytics tool.
What problems is the product solving and how is that benefiting you?
For larger meetings with executives, we'll have to provide evidence on every major design decision, easy definition of the event, and the ability to have it as a summary dashboard solves most of my problems. Some of the additional benefits are CSV export for advanced filtering.
Great, versatile analytics tool
What do you like best about the product?
I love how thorough it is in capturing all user interactions and how easy it is to obtain meaningful insights on them, even for scenarios we hadn't previously identified as problematic.
What do you dislike about the product?
Not much... Maybe I'd like for my user session to persist longer. Sometimes I would leave a couple of tabs open with some charts that I'm working on, and when I come back later on, or perhaps even the next day, it forces me to sign in again.
What problems is the product solving and how is that benefiting you?
It provides a view of how much (and how!) our product is utilized.
Simple to use, broad scope of functionality
What do you like best about the product?
I love how easy it is to create a dashboard that's accessible for my entire team to review results of certain tools/products. Additionally, Heap makes it easy to surface quick data points as well as more in-depth analysis. It's great I can add quick descriptions so other folx can easily understand what they're looking at and the biggest takeaways.
What do you dislike about the product?
I dislike that Heap caches so much – sometimes the tool can get really slow due to this. Also, I wish I could see event data for specific events while building out dashboards. I usually need to have two tabs open -- one where I'm searching the entire repository of events, and another where I'm building my current chart.
What problems is the product solving and how is that benefiting you?
Heap is solving the problem of hosting all product analytics in a single space where all product-facing team members can easily access ad hoc. Heap's ease of use allows folx on the product team to quickly surface important data and results.
Every feature you need
What do you like best about the product?
I used to look for different apps in order to keep track of quantitative and qualitative usage data analytics. Heap has proven to be the one tool that combines all my needs; I'm glad that they are constantly widening their offers and providing features that I need so I can not use heap instead of a multitude of different apps.
What do you dislike about the product?
Since the features are constantly being rolled out, you could find yourself in a not-so-optimal trial version.
What problems is the product solving and how is that benefiting you?
I used to use different apps for usage analytics, but heap really strives to combine all features into one singular product.
Great experience creating dashoards
What do you like best about the product?
Lots of different types of charts and options makes everything easier, and also the suggestions or the auto-select on the chart type when you filter or add your data
What do you dislike about the product?
Sometimes it's difficult to update the data from the filters you add. If you try to use the date range the data never got filtered right at least in my case
What problems is the product solving and how is that benefiting you?
Doing some comparisons for AB tests inside our products, so we create charts and dashboards to see results in a better way
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