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Helpful tool for monitoring website activity
What do you like best about the product?
Heap has a good interface and allows for a lot of customization. It's a good tool for monitoring customer journeys and interactions with websites.
What do you dislike about the product?
It can get messy at times and does not have the best integration with external sources such as Looker
What problems is the product solving and how is that benefiting you?
Allows us to monitor website interaction and analyze how our new website versions perform.
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Designer using Heap
What do you like best about the product?
Heap helps me understand how users use my applications, whether they can complete tasks, and what features are or are not being used, and provides excellent benchmarks to help determine where we can make improvements.
What do you dislike about the product?
There are a lot of features, and it can sometimes seem a bit overwhelming when looking for specific information. The journeys feature, while incredibly helpful, can be challenging to set up correctly.
What problems is the product solving and how is that benefiting you?
We use Heap to help us determine where users spend their time, which features they are using the most, and whether they can accomplish goals using the journeys feature.
Heap keeps analytics simple.
What do you like best about the product?
Easy to tag and track events. From there the visuals of the data is easy to digest.
What do you dislike about the product?
It's only as good as the implimentation.
What problems is the product solving and how is that benefiting you?
Currently heap is helping us understand user behaviors (where a user came from in the journey and where they're headed)
Beautiful analytics tool
What do you like best about the product?
It is very easy to use and offers a lot of options to both technical and untechnical audiences.
What do you dislike about the product?
It has a limitation and will only work in Google Chrome. From my personal experience, this has been kinda annoying as I'm personally a Firefox user. But if you make sure you use Chrome, it will work flawlessly.
What problems is the product solving and how is that benefiting you?
Being able to analyze behaviors in a GDPR-friendly way. This is something that is very important for companies based inside the European Union. The other free, (more known) options are not supporting this.
Great product analytics
What do you like best about the product?
We trialled a number of tools trying to find something that would be able to be used without needing our Head of Insights to generate reports.
Heap was the easiest tool out there, we were able to onboard each team (product, marketing etc) and help them become self-sufficient for reporting.
Also we didn't have to keep asking devs to add tags!
Heap was the easiest tool out there, we were able to onboard each team (product, marketing etc) and help them become self-sufficient for reporting.
Also we didn't have to keep asking devs to add tags!
What do you dislike about the product?
Heap is getting better at this but helping highlight patterns across different reports and events.
This isn't unique to Heap, but sometimes for a non-data pro, it can be hard to understand if you are tracking across the right events.
Hopefully AI can just work backwards from goal and work everything out :)
This isn't unique to Heap, but sometimes for a non-data pro, it can be hard to understand if you are tracking across the right events.
Hopefully AI can just work backwards from goal and work everything out :)
What problems is the product solving and how is that benefiting you?
We wanted to democratise insights and stop having everything be requested through one person (Head of Insights).
Since then, we've got everyone using Heap, including customer teams to track health metrics, marketing and even sales
Since then, we've got everyone using Heap, including customer teams to track health metrics, marketing and even sales
Heap Review
What do you like best about the product?
The auto-capture feature is amazing. Has saved us lots of implementation time.
It's very easy in collaboration and generally a very good tool compared to others i have used for web analytics
It's very easy in collaboration and generally a very good tool compared to others i have used for web analytics
What do you dislike about the product?
Some visualisation capabilities could be better. Also, account-level reporting could be improved.
Lately, some reports with many segments and filters take a long to load
Lately, some reports with many segments and filters take a long to load
What problems is the product solving and how is that benefiting you?
The issue of tracking and the need to add custom events.
Quick to implementation and insight.
Gives us visibility to areas we hadn't before.
We can take more informed decisions now.
Quick to implementation and insight.
Gives us visibility to areas we hadn't before.
We can take more informed decisions now.
Heap Analytics
What do you like best about the product?
Analytics events and customizable chart which can be shared among teams and make it private
What do you dislike about the product?
Mostly looks good as analytic tools will be more helpful if accommodates logs
What problems is the product solving and how is that benefiting you?
Since we are working mobile platform, needs data about user distribution among different devices and region.
Fantastic tool that allows for full control
What do you like best about the product?
Everything action and activity on your website is recorded and can be accessed retrospectively. The Heap dashboard makes it extremely easy to create reports and graphs to gain meaningful insights.
What do you dislike about the product?
While having access to incredible amounts of data can be blissful, it also makes it harder to navigate through the ocean of data that is available. Creating new reports can be unintuitive and difficult.
What problems is the product solving and how is that benefiting you?
Heap is the best tool for monitoring user behavior and finding product improvements. When performance is not as expected, Heap allows you to identify where potential problems could lie with your product.
Love it
What do you like best about the product?
I love customizing my dashboards and collecting specific feedback about webpages.
What do you dislike about the product?
The UI can sometimes be confusing and complex, and I only understand it at a basic level.
What problems is the product solving and how is that benefiting you?
Heap allows us better to understand our user habits and experiences with our website.
6 months into Heap, has not drove value for product analytics team yet
What do you like best about the product?
Auto capture and snapshotting are very cool in theory, but they don't work all the time. The implementation was not done perfectly in onboarding, so tagging roadblocks and limitations constantly come up.
What do you dislike about the product?
Extremely challenging to natively tag a complex site with microsites, clients, etc. involved in the product funnel. iOS and Android app tagging are not straightforward, and most end users of Heap can't figure out how to do it, even with documentation and video instruction. Segment integration doesn't work seamlessly. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. We had one session right when onboarding to walk us through the tool, but nothing since.
What problems is the product solving and how is that benefiting you?
Basic funnel and conversion rates on web and product discovery and research using click-through funnels.
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