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The best tool suite for product analytics
What do you like best about the product?
It's simple to integrate with for all our engineers, then querying that data is straight forward and requires no technical expertise. Everyone in the business is able to see our dashboards and write queries about our product themselves.
What do you dislike about the product?
I would like some more advanced query options - e.g. the ability to write my own SQL-style syntax to really create bespoke dashboards. Especially using the metadata fields that we provide to Heap.
Also the heirarchy of information can be confusing - we use heap as a multi product company and often events get confused with each other.
Also the heirarchy of information can be confusing - we use heap as a multi product company and often events get confused with each other.
What problems is the product solving and how is that benefiting you?
Heap helps us understand who are our main users, what those users do and how often they do it. We can easily see the quantitative results of shipping a feature and how that drives our metrics.
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Heap Newbie
What do you like best about the product?
Ease of Use, Up to date and user friendly platform
What do you dislike about the product?
could be a bit of a learning curve if you don't utilize the provided trainings
What problems is the product solving and how is that benefiting you?
identifying top converting pages, what traffic sources provide the most traffic, etc.
Heap can be great but takes some time to get ramped up
What do you like best about the product?
- Very useful dashboard and insights
- Can really get a grasp of how users behave
- the customer support team can always help you
- Can really get a grasp of how users behave
- the customer support team can always help you
What do you dislike about the product?
- It takes a VERY long time to get ramped on it
- it's a little buggy, sometimes it takes forever to load
- it's a little buggy, sometimes it takes forever to load
What problems is the product solving and how is that benefiting you?
Helps resolve having to go through our DB to pull user behavior. Allows us to make smart and calculated decisions and share that information out in an easy digestable way.
Easy to on board user behavioural analytics
What do you like best about the product?
Having the ability to backtrack data to gain insights on user behaviours, even if you weren't sure what you wanted to determine, and having that ability to go deeper on each user journey is only the beginning.
Having the ability to seamlessly integrate with tools for data enrichment and to trigger actions for increasing engagement on the user side.
Having the ability to seamlessly integrate with tools for data enrichment and to trigger actions for increasing engagement on the user side.
What do you dislike about the product?
Ad blockers mean that there is no way of tracking 100% of user behaviours, however, this is not a product fail and as a Product Manager you probably don't want to relay only in quantitative data to make decisions about your product, although this is great for indicating trends.
What problems is the product solving and how is that benefiting you?
The whole session replay new feature is something that would have come in Handy for our product version migration as it could have help us identify specific points where the users were dropping to go back to the old app version
Great cross platform analytics tool, easy to integrate to and analyst user beehive within the app
What do you like best about the product?
Easy integration and auto-capture are great
Generic API for custom events
Fast query execution engine
Session recording is another great tool for getting dipper understanding of our app usage
Generic API for custom events
Fast query execution engine
Session recording is another great tool for getting dipper understanding of our app usage
What do you dislike about the product?
While you can get complex queries, it is sometimes hard to find how exactly to do it.
What problems is the product solving and how is that benefiting you?
Understand the usage of new features.
Understanding bad user behavior patterns, which help us to resolve them (by creating better UX)
Cross-platform analysis
Explore specific usage of some users (for bugs for example)
Understanding bad user behavior patterns, which help us to resolve them (by creating better UX)
Cross-platform analysis
Explore specific usage of some users (for bugs for example)
Fantastic option for Product Analytics if you can't instrument yourself
What do you like best about the product?
Very easy to set up and requires the bare minimum resources from Engineering to implement. Maintenance is also a breeze and again minimizes engineering resources to maintain. We also take advantage of the data share program being a Snowflake customer so we have data in both Heap and our data warehouse
What do you dislike about the product?
Not as many analytics modules as something like Amplitude. We primarily use Heap for product instrumentation and do our analyses outside of the Heap environment. Amplitude seems to have a much more robust set of analysis blocks.
What problems is the product solving and how is that benefiting you?
We did not have product instrumentation or product analytics before Heap because our engineering resources could never get prioritized to do so. Heap allows us to instrument our product and get product analytics / event data with a bare minimum of engineering resources.
It is nice to use but a little confusing
What do you like best about the product?
The tracking analytics is great and I like how user friendly it is
What do you dislike about the product?
Not enough info per step, it is a little confusing and would like more indication on how to correct a track
What problems is the product solving and how is that benefiting you?
Showing me how my emails are performing
Helpful seeing attribution for digital channels.
What do you like best about the product?
All the different reports you can build.
What do you dislike about the product?
Not sure how accurate numbers are, but that could be due to things on our end.
What problems is the product solving and how is that benefiting you?
Seeing the impact different digital channels have on business.
First thought about Heap
What do you like best about the product?
The simple user interface, relatively easy to use and understand
What do you dislike about the product?
Limited functionality compared to Google Analytics.
What problems is the product solving and how is that benefiting you?
Internal analytics to discover user behaviour
Great tool to track all events in your product but not enough flexibility in reports
What do you like best about the product?
Heap tracks all the events in your product without having to pre-define them
What do you dislike about the product?
Not enough flexibility in report building and sometimes a bit hard to properly track an event.
What problems is the product solving and how is that benefiting you?
Be able to track how our users interact with our app
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