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Customer Care Manager
What do you like best about the product?
I like being able to review how the customer are using our site and being able to find new ways to help them.
What do you dislike about the product?
It seems some of the videos are jumping and cuts off some information.
What problems is the product solving and how is that benefiting you?
Why customer are having issues with checking out. I am able to also see what my agents are doing to help customers.
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Auryc is Great for any size Company
What do you like best about the product?
Auryc displays sessions entirely as well as support an easy user interface.
What do you dislike about the product?
nothing. works as expected. A lot better than most services.
What problems is the product solving and how is that benefiting you?
Able to find UI problems that users mistake or have trouble with.
First of its kind
What do you like best about the product?
Post-release analytics, no prescriptive instrumentation needed.
What do you dislike about the product?
Some elements of the UI are not as robust as they could be.
What problems is the product solving and how is that benefiting you?
It was instrumental to do analytics without upfront effort.
Recommendations to others considering the product:
Know that it is good for. Collecting every event and then deciding what to measure.
AURYC EXP
What do you like best about the product?
The idea of having the chance to see how the customers navigate on the website. This allows the stakeholders to see any issues.
What do you dislike about the product?
The time that it takes for the the recording to be aailable.
What problems is the product solving and how is that benefiting you?
It's the website issues that most of the time are just claims from the customer.
Recommendations to others considering the product:
This is a very useful tool. This will be your eye on every visitor on your website.
Love HEAP - Captures so much data to power our Tableau Dashboard and out leadership loves it!
What do you like best about the product?
Heaps auto capture technology is a real game changer, not having to identify everything up front really helps. The snapshot functionality is also excellent at capturing information and the integration with Red Shift / Tableau is second to none. The dashboard's we've built to show our internal / external platforms is excellent.
I have also been very impressed by the professional services team at Heap, their responsiveness and in-depth knowledge to support our team has been exceptional.
I have also been very impressed by the professional services team at Heap, their responsiveness and in-depth knowledge to support our team has been exceptional.
What do you dislike about the product?
The native UI lacks major visualization functionality that would make it more useful. I know the focus of Heap has been on data capture with integrations with visualization tools (like Tableau) but sometimes I wish the native UI had more functionality.
The other thing I don't like which I've brought up is the funnel technology and how it only maps uniques and not the true journey of users. For example if a user goes back and forth through a platform the funnel only captures one user going through the relevant stages.
The other thing I don't like which I've brought up is the funnel technology and how it only maps uniques and not the true journey of users. For example if a user goes back and forth through a platform the funnel only captures one user going through the relevant stages.
What problems is the product solving and how is that benefiting you?
We are trying to understand who is using our platforms, how they are using our platforms and how often. We can then use this information to understand / identify improvements that need to be made and enhance the revenue opportunities for the company.
Recommendations to others considering the product:
Heap is an excellent data capture platform that is truly forward thinking. They lack video capture technology (at this time) but if this is not needed, I would highly recommend using Heap for your analytics need.
Heap is the most comfortable analytics system, that I have ever used.
What do you like best about the product?
1. Simple logic of creation (segments, pages, reports)
2. Visual mode for page tracking
3. Quick connection response (app-segment-heap)
2. Visual mode for page tracking
3. Quick connection response (app-segment-heap)
What do you dislike about the product?
When marking pages in the app, it is auite difficult to whether page/feature marked or not.
What problems is the product solving and how is that benefiting you?
Heap helps us:
1. Do customer success
2. Change uncomfortable things in the app
3. Use BI based approach in desicion making
1. Do customer success
2. Change uncomfortable things in the app
3. Use BI based approach in desicion making
Valuable insights for marketing and site developers
What do you like best about the product?
The #1 standout feature of Heap Analytics vs every other analytics tool that we use is that nearly every event from all of your users is automatically recorded. If you define a new event a year after you start using Heap, the HISTORICAL stats for that event are available.
This is a unique and extremely valuable feature of the way Heap tracks activity of your users. I can't count the number of times someone has wanted to know stats on something we haven't thought of before. In seconds, I can define a new event and analyse that event on its own or as part of a conversion funnel.
Heap makes it simple to add properties to your users or record custom events against a user as well. We use Heap as an adjunct to our A/B testing in VWO by assigning a Heap user property to track which variant of a test each user saw. We can dig deeply into user behaviours and conversion data alongside the normal goals in VWO.
We have a number of custom dimensions that we push to Google Analytics and it's simple to add these to Heap as well.
This is a unique and extremely valuable feature of the way Heap tracks activity of your users. I can't count the number of times someone has wanted to know stats on something we haven't thought of before. In seconds, I can define a new event and analyse that event on its own or as part of a conversion funnel.
Heap makes it simple to add properties to your users or record custom events against a user as well. We use Heap as an adjunct to our A/B testing in VWO by assigning a Heap user property to track which variant of a test each user saw. We can dig deeply into user behaviours and conversion data alongside the normal goals in VWO.
We have a number of custom dimensions that we push to Google Analytics and it's simple to add these to Heap as well.
What do you dislike about the product?
I can't think of anything I dislike. As with any tool, once you start playing with it there are always MORE things you wish you could do. However, it's easy to use and one of our essential toolset items.
What problems is the product solving and how is that benefiting you?
- Supporting A/B split testing insights
- Troubleshooting error paths or user actions that led to a customer service call
- Gaining insights and data on feature usage by user groups
- Reporting on conversion funnel stats and identifying key conversion influences.
- Troubleshooting error paths or user actions that led to a customer service call
- Gaining insights and data on feature usage by user groups
- Reporting on conversion funnel stats and identifying key conversion influences.
Most flexible analytics tool out there, still getting better
What do you like best about the product?
We used a bunch of different tools before we found Heap, and have been using it for the past 4 years. Its ability to record everything and let you figure out what you want to query later, rather than having to write code to record particular events and then wait for the data to get collected, is a killer differentiator when compared tools like Mixpanel
What do you dislike about the product?
The interface hasn't always been leading edge, but it's definitely improved over the last 12 months
What problems is the product solving and how is that benefiting you?
We use Stitch for both our mobile app and our web apps and web site to analyze user behavior and make decisions.
Recommendations to others considering the product:
Give it a try, it's easy to implement and to test out
Easy to generate powerful reports
What do you like best about the product?
Creating an event is really easy and doesn't require technical skills.
What do you dislike about the product?
I don't like the UI when viewing a report. You can't easily change report, you have to go back to reports and then choose another one.
What problems is the product solving and how is that benefiting you?
Understanding the behavior of our users and the performance of the funnels.
Recommendations to others considering the product:
Give it a try, it's a really powerful item with plenty of capabilities
Easy to use tool for providing useful insights to your data
What do you like best about the product?
Creation of events is very easy in heap. We can actually figure out where the user clicks and goes to the next step without much deep dive into technical advancements. User friendly analytics tool!
What do you dislike about the product?
To provide easier user insights of those not using the product and why at an aggregate level
What problems is the product solving and how is that benefiting you?
I am looking at my users from various perspectives - who are coming on my product, where are they going from one step to next step, funnel analysis, user retention etc. Basically, most of the functionalities that heap currently provides
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