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Very smooth and user-friendly functionality
What do you like best about the product?
Very versatile and intuitive. That's crucial when working with complicated reports/data like GA and Tableau.
What do you dislike about the product?
There isn't a whole lot to complain about.
What problems is the product solving and how is that benefiting you?
We are using several different softwares for reporting – Hubspot, Tableau, Google Analytics to name a few. Heap helps us to pull all this data into a single source that's easily shareable with other stakeholders in the company.
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Heap helps me stay efficient
What do you like best about the product?
I run reports often and it's great to have those saved reports already running. I can quickly and easily view trends
What do you dislike about the product?
The site does seem a bit cluttered. Wish it was a more seamless view.
What problems is the product solving and how is that benefiting you?
Automating reports I frequently need.
Great tool for high level insights or drill-down of customer behaviour
What do you like best about the product?
Support team help and quick responses, and quick-visualizations
What do you dislike about the product?
Sometimes overload of features/similar features so I'm not sure which ones to use
What problems is the product solving and how is that benefiting you?
User dropout in the funnel, visitor demographics and page popularity
Heap is good, not great
What do you like best about the product?
I like the sheer * amount * of information I can access with Heap. I can parse out a lot of data and gain a ton of insight by using this tool. I also enjoy the dashboards, and that I can create my own for the charts and funnels that are relevant to my work.
What do you dislike about the product?
Two things come to mind: first, I don't find it overly intuitive to use. As someone who works primarily in social media and copywriting, running data analyses isn't my #1 skill, but it's still a necessary part of my job; so some of the more technical aspects of the tool make it seem unnecessarily complicated (and a lot of times, I feel like I need to confirm my queries with people who are more well-versed in the tool). Second, I've been hamstringed by queries simply... not loading the data I need it to. I've reached out to CX about this and their response has been that there's simply too much data for the query to run successfully, which is unacceptable.
What problems is the product solving and how is that benefiting you?
Heap helps me determine how much traffic our social media posts are driving to our marketplace, and therefore how much of an impact our work is having on GMV. I can also analyze a specific post through our UTM links.
Convenient for simple data
What do you like best about the product?
It's easy to stand up a chart or dashboard with standard analytics (session count, conversion rates, A/B tests). I use the live data feed for QAing event tagging and for building dashboards.
What do you dislike about the product?
Heap can be glitchy. Pop up modals/panels can resize in funky ways. I wish I had the ability to start a 'week' at my choice of day, rather than Heap automated week durations.
What problems is the product solving and how is that benefiting you?
Heap enables me and my team to gain visibility into product & funnel performance. It makes our decisions data-driven. We're currently exploring session replay to layer qualitative to the quantitative.
Easy to find insights :)
What do you like best about the product?
As a sales leader, I've found Heap Analytics to be an incredibly valuable tool for understanding how our users are engaging with our digital products. What I love most about Heap is how easy it is to use, even for non-technical team members (me). With Heap, we can automatically capture and analyze user behavior in real-time, which allows us to make data-driven decisions that drive business growth
What do you dislike about the product?
Nothing really so far! Sometimes takes a few extra minutes to refresh, but overall, solid!
What problems is the product solving and how is that benefiting you?
Identifying who specific users are in our product so that we're reaching out to those who meet certain criteria in the prdoduct.
Useful tool for all things analytics
What do you like best about the product?
I really like the ease of use and the simple UI.
Adding and viewing different views is easy, plus it's easy to see the views/dashboard others have created. I've used other tools and this is pretty good.
Adding and viewing different views is easy, plus it's easy to see the views/dashboard others have created. I've used other tools and this is pretty good.
What do you dislike about the product?
I don't love the login flow, I've had issues with my 2fa a few times that I've had to resolve.
What problems is the product solving and how is that benefiting you?
Seeing what users are using what features. Creating funnels
Pretty Useful tool
What do you like best about the product?
Heap provides versatile views of data that can be very insightful.
What do you dislike about the product?
Can be a little confusing in configuring dashboards.
What problems is the product solving and how is that benefiting you?
Understanding on site user experience and flows.
Lots of informatino
What do you like best about the product?
Being able to track what a user is able to look at and do in the order it happens. Being able to trace is great.
What do you dislike about the product?
Naming conventions are wild, and I don't know if that is because of our setup or if it is something that is controlled by heap.
What problems is the product solving and how is that benefiting you?
We use heap to figure out what pages are being used and if we can remove unused code.
Potential if you learn the terminology
What do you like best about the product?
lots of things you can measure (number of users, path, search box usage etc) and custom dashboards allows views of all at once, but can have different widgets for each dashboard.
What do you dislike about the product?
unless you know what the terminology means which seem pretty vague especially in the analyze tab, creating a search can be difficult
What problems is the product solving and how is that benefiting you?
which web pages are most visible throughout a site, how people get to those pages, allows for comparison across web pages and timelines
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