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Insight into the what
What do you like best about the product?
Provides retroactive insight in an easy-to-use interface, with helper tips, on how to understand what your users are doing.
What do you dislike about the product?
It is sometimes hard to get started with using the software to its maximum potential because it can require quite a bit of ramp up to understand its use.
What problems is the product solving and how is that benefiting you?
We have found problem areas, and know what our clients are doing on our platform.
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Incredible, powerful analytics to track user behavior
What do you like best about the product?
Biggest pro: There are no "views" or "filters" to set up that don't go back in time or are destructive to future views like in GA. It's also incredibly easy to set up funnels so you can track traffic flow through your website in any combination. All your data is saved - and you can dig into it at will. So refreshing.
What do you dislike about the product?
Would like more emphasis on real-time views and clicks, but ultimately this is very minor.
What problems is the product solving and how is that benefiting you?
We are figuring out where customers are getting stuck and identifying pain points on our website. We're always trying to improve processes and having Heap makes it much easier to track that.
Awesome at Tracking events with no need for developers
What do you like best about the product?
Heap allows you to track events and pull information from our website without the need for developers time. It has allowed me to asses how users are behaving, inspire A/B tests and then track A/B tests in detail with the help of VWO.
What do you dislike about the product?
It is not easy to build some reports with multiple columns in order to export the data or see all the data in easy to read manner
What problems is the product solving and how is that benefiting you?
User behaviour, understanding what events, buttons, filters really matter, finding issues in the user flow
Comprehensive and easy to use
What do you like best about the product?
I like the "Live" view of events - really gives a clear picture of activity and a great method to define events.
What do you dislike about the product?
Nothing I can think of - the initial planning in terms of naming conventions and organization is a bit daunting but that should work itself out.
What problems is the product solving and how is that benefiting you?
Trying to get detailed information about usage patterns. With Heap, we can finally get a clear picture of what is going on with out usage patterns to influence appropriate action.
Heap is Awesome!
What do you like best about the product?
I can easily create funnels and reports and track our funnel performance
What do you dislike about the product?
The paths are confusing to navigate and have a lot of unknowns
What problems is the product solving and how is that benefiting you?
tracking funnel performance, reporting on customer behavior, easily tracking clicks
Great for ux tracking test metrics
What do you like best about the product?
The chance to get compact info in a dashboard, helping a lot to analyze data
What do you dislike about the product?
Some scripts take too long to load on a page
What problems is the product solving and how is that benefiting you?
Get info about an A/B test. Clean metrics and valuable information
Inexpensive analytics option
What do you like best about the product?
I'm a big fan of being able to create events and have retroactive data fill in.
What do you dislike about the product?
I think the analyze tab could be more customizable. I often want to be able to filter by certain criteria and also group by criteria but you can't do both.
What problems is the product solving and how is that benefiting you?
We analyze our customer behavior on our product's Saas dashboard to make decisions about what to build next
Great tool to understand your customers
What do you like best about the product?
Really like the easy to use interface, which enables more powerful tools to leverage insights and give a holistic picture to understand your customer segment
What do you dislike about the product?
Nothing, Heap is fantastic, I highly recommend it to everyone who uses it
What problems is the product solving and how is that benefiting you?
Everything. Heap is our main go-to tool for our customer analytics. We have been able to glean insights to drive powerful conversations.
Recommendations to others considering the product:
Just get it - it's great
Complete CX tracking in one place!
What do you like best about the product?
Complete none-linear CX tracking. Screen recording every session across device types. Quantitative and Qualitative analytics. Immediately have an action play to improve your business.
What do you dislike about the product?
There are no complaints. We implemented Auryc in 1 hour and had discovered multiple issues we were unaware of in our checkout a few hours after that. Tool is amazing and the service has been the best of all. I would recommend Auryc to anyone in the business of winning with customers.
What problems is the product solving and how is that benefiting you?
Conversion funnel, silent errors throughout our site, customer experience, discovery of abandonment, site feedback. Basically everything. Our business doesn't have to assume what our customers are doing anymore - we see it. We are identifying invisible issues in hours not just guessing and immediate actionable items. Auryc is a game changer!
Recommendations to others considering the product:
Best business tool we have running on our site today for reducing friction. The service is outstanding.
Great Product and Even Better Support
What do you like best about the product?
The tool is simple and easy to use. The Support is amazing and they are willing to go the extra mile to make sure our needs are met.
What do you dislike about the product?
The search is not as user-friendly as our previous tool and setting up specific events can be a touch confusing, but the team walks you through it so makes it much easier.
What problems is the product solving and how is that benefiting you?
UX isssues and some random enviromental issues.
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