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Good feature set, UX and customer service.
What do you like best about the product?
The thing I like best about Heap is how quick and easy it is to define events and get to analyzing the data. On top of this, the fact that the Event Visualizer has all historical data is a great feature.
What do you dislike about the product?
The Event Visualizer can be a bit finicky and can require in-depth knowledge of the html/css on the page you are trying to define an event on.
What problems is the product solving and how is that benefiting you?
The main problem that Heap solves for me is in allowing me to see what the most used functions are within a particular feature. On the flip side, it also shows me the least use functions. From here, I can optimize for the most used functions to ensure the best UX for my product as possible.
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Easy and intuitive
What do you like best about the product?
the historic information and event visualizer
What do you dislike about the product?
Doesn't have insights and doesn't understand your site/e-commerce. The setup takes some time.
What problems is the product solving and how is that benefiting you?
understand some basic user behaviors on the site. Also, funnels, conversions, etc.
I basically use it a lot to understand impacts before prioritizing as PM.
I basically use it a lot to understand impacts before prioritizing as PM.
Recommendations to others considering the product:
It's a good analytics tool because it's flexible and provides historic information, useful for the moment you need to measure the impact of something new.
Very useful tool
What do you like best about the product?
There is not much of a learning curve to be able to use the tool. I like how new features like paths are highlighted and explained. Heap support is also very responsive and helpful!
What do you dislike about the product?
Sometimes there is some data that doesn't make sense and even if it's our fault for defining something incorrectly, there isn't always an easy way to debug it.
What problems is the product solving and how is that benefiting you?
Heap helps us track user activation and retention and what actions successful users take in order for us to improve our product.
Best analytics results!
What do you like best about the product?
How visual and organized is Heap is the best. Also, very easy to integrate your platform and get all the data you need.
What do you dislike about the product?
I don’t really dislike anything. You need to get used to use Heap. The rest will all be easy and smooth.
What problems is the product solving and how is that benefiting you?
I can see how our platform is growing and what are our strengths and weaknesses. I make better decisions based on Heap.
Recommendations to others considering the product:
Spend time learning all the options that Heap offers. It will give you and your company valuable information and you’ll be able to automate tons of things.
Not for SaaS
What do you like best about the product?
I like that HEAP gives good metrics on general usage
What do you dislike about the product?
We have had trouble installing HEAP. The customer support has been minimally helpful. HEAP does not offer session level metrics, or session time.
What problems is the product solving and how is that benefiting you?
We wanted to use it for session time, and cannot. We wanted to use it for activity monitoring and cannot.
How a one man growth guy leverages Heap
What do you like best about the product?
I like the ability to create funnels that are grouped by UTM to understand how users perform throughout their journey. It also helps me understand which campaigns are working effectively, and which should be turned off. The funnel features are definitely the ones I'm using most frequently right now.
What do you dislike about the product?
The UI feels a bit outdated and could use a bit more thoughtfulness. It's not difficult to navigate, but it's a bit uninspiring.
It's not always easy to figure out how to actually do something. For instance, tracking performance over time and comparing data with different cohorts gets a bit complex.
It's not always easy to figure out how to actually do something. For instance, tracking performance over time and comparing data with different cohorts gets a bit complex.
What problems is the product solving and how is that benefiting you?
Customer acquisition problems. It helps understand which parts of the journey are strong, and which needs work. If you're a new startup, and are just getting analytics set up, you'll uncover a lot of problems that you thought you had – but now you'll have data to support those instincts.
Well structured interface for all the data you need right away
What do you like best about the product?
I love the feature of hassle-free data collection. Since the day 1 I used Heap, I don't need to ask my developers to set up tracking event. Thanks to the easy-to-use interface of taging events, I'm able to do everything I need by myself such as setting events, analysing data with well structure dimension and handy interface.
What do you dislike about the product?
Not at all. I can't think of anything now.
What problems is the product solving and how is that benefiting you?
Marketing and product optimisation purpose.
For marketing, we use it to attribute where the users coming from, and how they behave, engage with the app, and signup funnel.
For product, we use it to store user data, measure the effectiveness of features like how they influence their retention, measure active user behaviour, measure the effectiveness of product funnel, and much more.
For marketing, we use it to attribute where the users coming from, and how they behave, engage with the app, and signup funnel.
For product, we use it to store user data, measure the effectiveness of features like how they influence their retention, measure active user behaviour, measure the effectiveness of product funnel, and much more.
Great Experience
What do you like best about the product?
An Indépendant Platform from Google. It get's old that google owns everyone's data.
What do you dislike about the product?
I wish the free package was a little more generous.
What problems is the product solving and how is that benefiting you?
Who is coming to what pages on my site.
We are a new startup and Heap has provided valuable feedback for on-boarding customers
What do you like best about the product?
Heap is easy to integrate, and its very intuitive, info is much easier to understand than google analytics.
What do you dislike about the product?
I haven't found any issues yet, we just use a basic integration which is perfect for what we need.
What problems is the product solving and how is that benefiting you?
Heap allows us to see what new users are doing on each page and how they interact, this has helped us understand users "getting it" on their first experience of our application.
Recommendations to others considering the product:
Heap is a great to tool to get information on users and their behaviour, doing a bit more integration to show user details is very effective in seeing repeat customers.
This has been very helpful for us in our early stages to understand each customer, we don't have millions of users or hits so the data for us very valuable and usable. We haven't explored higher volumes but the ability to create custom dashboard reports is good and I suspect it will work well for more traffic.
This has been very helpful for us in our early stages to understand each customer, we don't have millions of users or hits so the data for us very valuable and usable. We haven't explored higher volumes but the ability to create custom dashboard reports is good and I suspect it will work well for more traffic.
Great analytics tool for PMs
What do you like best about the product?
No coding knowledge needed, great insights, intuitive UI. The best is that you won’t need to predefined your funnels - all data is aggregated and available retroactively.
What do you dislike about the product?
Cohort analysis could be more intuitive - there are some features for Saas businesses that are missing.
What problems is the product solving and how is that benefiting you?
Product insights, monitoring business metrics like signups, upgrades, ..
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