Heap
HeapReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
We get all the answers we need in seconds
What do you like best about the product?
Getting retrospective analytics and insights from events that we just create,
Fast in terms of query time
Realtime so that you can get insights about actions that were just happened.
Its funnel feature is super easy and useful
Fast in terms of query time
Realtime so that you can get insights about actions that were just happened.
Its funnel feature is super easy and useful
What do you dislike about the product?
There is no grouping feature by account or company,
Creating custom dashboard features is limited and not much useful
Creating custom dashboard features is limited and not much useful
What problems is the product solving and how is that benefiting you?
it enables us being data-driven when it comes to our product building decisions
Very useful in Marketing and measuring campaign performance realtime
Very useful in Marketing and measuring campaign performance realtime
Recommendations to others considering the product:
The simplest analytics tool that you can use if you want a plug and play solution.
Heap Review
What do you like best about the product?
The ability to automatically capture all user events.
What do you dislike about the product?
New Path Analysis tool is great, but more clarity around that.
The ability to easily move reports and events around between environments.
The ability to easily move reports and events around between environments.
What problems is the product solving and how is that benefiting you?
Provide insights to actions users are taken. Allows us to visualize KPIs for new features.
Great Platform for Instrumenting Web Analytics
What do you like best about the product?
Very easy to set up and configure events. Simple tooling that makes it easy to analyze and export functionality into our DataWarehouse for more advanced analysis.
What do you dislike about the product?
Data export and managing events can be a little challenging, but that's not unexpected.
What problems is the product solving and how is that benefiting you?
We are using Heap to analyze site usage and have identified a number of key loyalty drivers that we are doubling down on as a result.
Uncomparable.
What do you like best about the product?
Heap analytics is truly unlike any other analytics software out there. I am not just collecting 100x more data on my users - I am able to put my data to work to optimize my product, enhance my customer experience, and grow my business. I've tried every competitor out there. Don't waste your time. Install Heap right away and see for yourself.
What do you dislike about the product?
If I had to point out anything I dislike about Heap is the duration of the data history. 3 months is too short! But there's an easy fix. Set up a connection to your backend database to store all of the valuable behavioral data right away!
What problems is the product solving and how is that benefiting you?
Optimizing my product. Increasing conversions. Lowering my cost of customer acquisition. Using data to make predictions on purchase behavior. Staying up to date with my customer's needs. Finding pain points in my product that is effecting sales.
Recommendations to others considering the product:
Don't waste any more time with any other analytical software out there. If you want to get serious about improving your product, install Heap and get to work.
Heap helps me see what my users are up to and what they need!
What do you like best about the product?
I love that I can dig deep into what parts of my application are helping users and what areas may need work.
What do you dislike about the product?
There seem to be inconsistencies in the data that comes from funnels, which is concerning when we're trying to track users through multiple stages. I hope this gets some attention in the near future.
What problems is the product solving and how is that benefiting you?
Having the ability to track our users' movements and see drop-off rates in feature adoption has been very helpful.
Easy to investigate user's event
What do you like best about the product?
The filter criteria depending on the events performed.
What do you dislike about the product?
Nothing specific. The only thing sometimes makes it hard as if I have a search criteria for an event with in 30 days, it would include the results which doesn't have those events occurred with in that time period.
What problems is the product solving and how is that benefiting you?
I work in Quality Assurance and work closely with support. As people report issues, I need to reproduce those issues in our environment and sometimes we don't know what actions users did to get that issue.
An Absolute Must For Data Driven Product & Marketing Team.
What do you like best about the product?
- Ease of use. New UI is Amazing.
- Retroactive data is a blessing.
- Ability to track actions to the click level.
- Visual builder makes defining the event super easy.
- Reporting and Funnels.
- Retroactive data is a blessing.
- Ability to track actions to the click level.
- Visual builder makes defining the event super easy.
- Reporting and Funnels.
What do you dislike about the product?
- It takes a portion of total traffic (because of ad-blockers and other external factors). It would be cool if they can find a way to capture that traffic/interaction as well.
What problems is the product solving and how is that benefiting you?
In Marketing, we use heap to understand how
- Visitors are interacting with our front-end site
- Tracking funnel conversions
On Product side:
- Product usage cohorts
- Visitors are interacting with our front-end site
- Tracking funnel conversions
On Product side:
- Product usage cohorts
Recommendations to others considering the product:
If you are someone who loves data over intuition for decision making, you need Heap. You will not regret it. Trust me :)
A loyal user.
What do you like best about the product?
I have been using Heap analytics for a few years now. I started using it with my first business, and it was my number one analytics tool. Heap allows us to analyse user behaviour and what steps they take, and where they drop off, allowing us to improve on these steps.
What do you dislike about the product?
I wish there was an option to see recordings of people using the website for example on Hotjar.
What problems is the product solving and how is that benefiting you?
I am always able to make real time changes to my website thanks to heaps analytics.
Good feature set, UX and customer service.
What do you like best about the product?
The thing I like best about Heap is how quick and easy it is to define events and get to analyzing the data. On top of this, the fact that the Event Visualizer has all historical data is a great feature.
What do you dislike about the product?
The Event Visualizer can be a bit finicky and can require in-depth knowledge of the html/css on the page you are trying to define an event on.
What problems is the product solving and how is that benefiting you?
The main problem that Heap solves for me is in allowing me to see what the most used functions are within a particular feature. On the flip side, it also shows me the least use functions. From here, I can optimize for the most used functions to ensure the best UX for my product as possible.
Easy and intuitive
What do you like best about the product?
the historic information and event visualizer
What do you dislike about the product?
Doesn't have insights and doesn't understand your site/e-commerce. The setup takes some time.
What problems is the product solving and how is that benefiting you?
understand some basic user behaviors on the site. Also, funnels, conversions, etc.
I basically use it a lot to understand impacts before prioritizing as PM.
I basically use it a lot to understand impacts before prioritizing as PM.
Recommendations to others considering the product:
It's a good analytics tool because it's flexible and provides historic information, useful for the moment you need to measure the impact of something new.
showing 931 - 940