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Great intentions
What do you like best about the product?
The best part about heap is the idea. I tend to use the funnels and the new path options the most.
What do you dislike about the product?
The numbers cannot be trusted. The philosophy is sound but the application of the philosophy leads to me wanting more. Often the numbers are wrong. A few numbers off can be understandable but sometimes we are expecting 15 at the end of the funnel and get 70.
What problems is the product solving and how is that benefiting you?
We are trying to look at retention through the initial steps of the website.
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Grow into your analytics at your own pace
What do you like best about the product?
Autotrack - allowing you not to miss data
What do you dislike about the product?
Editing reports can be a bit cumbersome
What problems is the product solving and how is that benefiting you?
We’ve begun by tracking our various signup flows for the different apps we support, allowing us much greater visibility into where people are dropping off, through funnels, so we can focus our efforts on those specific friction points. Being able to clearly see the impact of the changes you’re making is incredible for us.
Recommendations to others considering the product:
A great opportunity if you’re starting out in analytics as it allows you to grow into it without missing out on data. With other solutions, you must implement specific tracking events and only from then will it allow you to see the results. Heap captures all of this data from the moment you install it, so when adding tracking points in the future, you’ll have a wealth of information already so you can make decisions instantly that improve your business.
Great product
What do you like best about the product?
Heap makes it easy for our team to understand how our application is performing across every step of the funnel and every type of traffic.
What do you dislike about the product?
The charting options are a bit limited in th GUI so we end up exporting a lot of data to excel to manipulate and visualize.
What problems is the product solving and how is that benefiting you?
We run all of our web dashboarding through Heap and use it to understand trends in our funnel. We also use it for marketing analytics and attribution.
Very useful to reproduce user behavior
What do you like best about the product?
Heap is very easy to understand and gives me all of the insights that I need to monitor conversion rates, occurring errors or to reproduce user behavior and to improve the product based on these insights. I would totally recommend it at any time!
What do you dislike about the product?
The only thing I would really like to have is to be able to add tables to the dashboard as well and to have a better guideline on how to identify a CSS selector.
What problems is the product solving and how is that benefiting you?
A lot..
- Engagement/Problems with onboarding process
- conversation rates divided by country
- occurring errors divided by browser
- sign-up vs. log-in statistics
- Engagement/Problems with onboarding process
- conversation rates divided by country
- occurring errors divided by browser
- sign-up vs. log-in statistics
Director of product
What do you like best about the product?
analyzing funnels. paths is a great addition to that to explore and always improve the funnel configuration
What do you dislike about the product?
groupings doesnt help much , would like to set multiple funnels to see on one dashboard. (and/or operators)
What problems is the product solving and how is that benefiting you?
improved our on boarding, improved our UX and dropped a couple of ideas that didn't work
The best solution for Analytics
What do you like best about the product?
Heap got great user experience. Easy to use, nice to see, intuitive concepts, along with great onboarding and support teams. Heap also has great customer success and training infrastructure. Absolutely great.
What do you dislike about the product?
A tool that is a little bit expensive, with a few integrations missing. Also, integrating with a few other tools, such as S3, turned out to be not so straightforward, but support was absolutely amazing guiding us.
What problems is the product solving and how is that benefiting you?
We are trying to correlate marketing efforts with impacts in conversion rate down the funnel. We currently have a pretty long and complex sales and would like to understand the impact of certain efforts at the top of our funnel into our global conversion rate. We also are currently building a tests pipeline, so that we can be an AB test company. We have realized that the ease of use of Heap allowed us to be faster in implementing changes and understanding results.
Recommendations to others considering the product:
Consider using Facebook Analytics first and then migrating to Heap for cost issues. But when you switch to Heap, do it with a very important executive sponsoring you and never forget to manage the transition that is going to happen. Also, be ruthless regarding organization, as this is a must when using Heap.
United Vacations review
What do you like best about the product?
We love the ability to view our customers sessions on our website to gain insights into what is working best and identify opportunities for improvement of our customer's experience on the site.
What do you dislike about the product?
The reporting functionality can be a little tricky to manage initially.
What problems is the product solving and how is that benefiting you?
We have identified friction points in the customer journey from starting on the homepage through the purchase funnel to conversion in order to make improvements and make it easier for our customers to purchase our product.
Auryc is robust data analytics tool, very easy to use
What do you like best about the product?
It's super easy to implement on our website, session reply function is great to use. One of the easiest data analytics tool you can find on the market
What do you dislike about the product?
The subscription is a little pricy, also doesn't work with native apps.
What problems is the product solving and how is that benefiting you?
Tracking user behavior on our web apps; gather user feedbacks using the feedback forms.
Recommendations to others considering the product:
If you are looking for an easy to use and robust data analytics tool. Auryc is the best choice.
Robust Feature Set for the Category.
What do you like best about the product?
In particular, Auryc is very good at identifying shopper funnel fallout quickly through their funnel tool or reverse goal analysis tool, and allowing users to hone in on those sessions. It has allowed us to continue to optimize our UX for greater funnel performance and unlock those areas with substantial fallout.
What do you dislike about the product?
There is a bit of a learning curve with the software that we will need to get our UX team onboarded with, but fortunately Auryc is able to lend support in this area.
What problems is the product solving and how is that benefiting you?
This has been primarily used by our business for UX optimization and focus on shopper conversion. In practice, here was a recent funnel created that pointed out that one of our lead forms was suboptimal, and the visual way it was represented was much more helpful than event-based analytics. We've been able to discover patterns with Auryc and generate hypotheses out of them to create feature enhancements.
is an excellent tool that gives you great help in making the right decisions.
What do you like best about the product?
It is really easy and practical to handle, its functions are intuitive, which facilitates its management. Capture the data in a very practical and useful way to manage
What do you dislike about the product?
The visualizations offered are a bit limited, which makes the function and the handling of the tool a little tedious
What problems is the product solving and how is that benefiting you?
It is a good choice of work since it helps you to simplify the management and decision making, thus simplifying the work, improving the performance of the work team
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