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Decent Analytics Software but Nicer Features cost more
What do you like best about the product?
The fact that you can analyze actions retroactively is REALLY helpful (you can go as far back as when Heap was first implemented on your website).
What do you dislike about the product?
Some of the features that we wanted to use the most were tiered at a separate pricing level. So we had to pay for the additional/new features rather than just having it automatically available to us at our level of pricing.
What problems is the product solving and how is that benefiting you?
We used Heap to track analytics for the public facing side of our website (indexed by Google & marketing landing pages).
Recommendations to others considering the product:
Give it a try - it's got some pretty cool features and integrations. But be willing to pay for the extra bells and whistles. Ask about it all up front.
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Great tool for understanding customer's sessions
What do you like best about the product?
You can easily create your custom filter which lets you get the relevant sessions that you need. It even works retroactively. Customer's sessions in lifetime is also a nice feature to check recurring behaviors.
What do you dislike about the product?
Product is not yet perfect and there are times when a session gets cut off or not recorded
What problems is the product solving and how is that benefiting you?
This tool helps us understand our customer's pain points better and test out any new products that we launch. Instead of assuming how our customer behaves, this tool helps us actually see how they interact with our sites
Auryc CX analytics - great technology and company
What do you like best about the product?
Auryc's CX technology has great session recording capability with full filtering to allow zoom-in to understand exactly the customer journeys of interest. Analytics allow understanding why the customer behaviour observed has occurred. Integrated Voice of the Customer feedback completes the picture.
The Auryc team have very strong technical skills, instrumentation integration into a portal tag manager is light-touch and runs asynchronously with no performance impact visible to the customer.
The Auryc team have very strong technical skills, instrumentation integration into a portal tag manager is light-touch and runs asynchronously with no performance impact visible to the customer.
What do you dislike about the product?
Overlay handling on product roadmap.
The product is otherwise very strong.
The product is otherwise very strong.
What problems is the product solving and how is that benefiting you?
CX analytics in B2B and residential Telco portal (PoC evaluation) .
Super powerful for autonomous marketers
What do you like best about the product?
Auto tracking of every single click on the website right out of the box. The ability to retroactively define an event by using a CSS selector or HTML element in order to get instant insights.
What do you dislike about the product?
Price is steep when you want to export data to your own database.
What problems is the product solving and how is that benefiting you?
I am able to dive into front-end data to understand user behavior on the website and I can do this with no help from our dev team since everything is being tracked right out of the box. I use this over Google Analytics for 95% of the questions I need answers for.
Recommendations to others considering the product:
Be mindful of the price if you intend to export data to other platforms. Definitely give a try to the FREE version as you only need a few minutes to get started. Install the snippet on your website even if you don't intend to use it. If one day you end up being a paying customer, you will have access to a full history of anything that ever happened on your site from the day you installed the snippet. There is absolutely no setup to do. It's my new favorite software.
Incredible tool for analyzing product usage and finding technical issues
What do you like best about the product?
It is very easy to tag and filter sessions. The recordings along with the error tracker have been immensely helpful to identify and fix technical issues. The team at Auryc is very responsive to feature requests and bug fixes.
Their solution for GDPR compliance was very simple.
Their solution for GDPR compliance was very simple.
What do you dislike about the product?
Not as much a dislike, rather a feature request is that I would like more fine grained control over the recording like being able to pause and resume sessions while the session is in progress
What problems is the product solving and how is that benefiting you?
Understanding our product usage and identifying bugs.
Recommendations to others considering the product:
It is super easy to integrate Auryc and comes with a lot of customization and added features. The team at Auryc is very helpful and always open to solving the specific needs of the customer.
Auryc has been a great help
What do you like best about the product?
I like that I can ask questions of the system to inform my marketing decisions. I like that from the moment you put the code on the website that it is tracking everything.
What do you dislike about the product?
Not much I dislike. I guess the reports could be a little faster. Sometimes I can't create events because of the way our developers code things, but that's not Auryc's fault.
What problems is the product solving and how is that benefiting you?
It allows us to understand the effects of our marketing and to see what ad groups and campaigns are having an impact. It has also helped us to identify fraudulent transactions, which is an unexpected and added benefit.
Great Fraud and Chargeback Tool
What do you like best about the product?
Customized reporting and outstanding customer service, to name a few
What do you dislike about the product?
Occasionally sessions will not be available for review.
What problems is the product solving and how is that benefiting you?
Chargeback backup data, fraud examination, customer dispute mitigation
Recommendations to others considering the product:
Amod and team are always available and willing to work to meet your needs.
Responsive and Helpful
What do you like best about the product?
Auryc dedicates the right assets at the right time to meet my technical needs. I always get to speak to a real person who understands my case and directs me in the right direction.
What do you dislike about the product?
Nothing... Auryc designed a solution with out in house team that met our current and future needs.
What problems is the product solving and how is that benefiting you?
We are gathering performance data on our work order entry system and optimizing our new systems based on current usage data
Robust, user-friendly & intuitive
What do you like best about the product?
The ease of integration through our existing implementation of Tealium -- we simply added a tag & had Auryc live on our staging environment in a matter of minutes.
What do you dislike about the product?
The actual portal for reviews/dashboard could use a face-lift/redesign to be a bit more data-driven on load & perhaps have a 'welcome dashboard' to review insights/feedback at high-level geared more for over-all performance/metrics.
What problems is the product solving and how is that benefiting you?
Business problems were to gauge or identify cart abandonment & lower than usual average order value. We have realized different click-patterns due to the heat-maps provided & actually found an incredible checkout bug which has a very positive ROI.
Recommendations to others considering the product:
Leverage their trial offer, you will be surprised as to how many other metrics/data is captured replacing other 3rd parties you may currently also have.
A must-have for a digital application portfolio
What do you like best about the product?
As an IT Executive, the Auryc platform has proven to be a must-have tool for my development team. The session replay is instrumental in identifying those elusive hard-to-reproduce bugs. Likewise, my developers build views to identify client-side JS errors that previously went undetected.
What do you dislike about the product?
I can not think of any dislikes at this time, the product has exceeded expectations.
What problems is the product solving and how is that benefiting you?
Session reply to identify bugs
Queries to identify client JS errors
Queries to identify client JS errors
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