Heap
HeapReviews from AWS customer
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Great product
What do you like best about the product?
Heap makes it easy for our team to understand how our application is performing across every step of the funnel and every type of traffic.
What do you dislike about the product?
The charting options are a bit limited in th GUI so we end up exporting a lot of data to excel to manipulate and visualize.
What problems is the product solving and how is that benefiting you?
We run all of our web dashboarding through Heap and use it to understand trends in our funnel. We also use it for marketing analytics and attribution.
Very useful to reproduce user behavior
What do you like best about the product?
Heap is very easy to understand and gives me all of the insights that I need to monitor conversion rates, occurring errors or to reproduce user behavior and to improve the product based on these insights. I would totally recommend it at any time!
What do you dislike about the product?
The only thing I would really like to have is to be able to add tables to the dashboard as well and to have a better guideline on how to identify a CSS selector.
What problems is the product solving and how is that benefiting you?
A lot..
- Engagement/Problems with onboarding process
- conversation rates divided by country
- occurring errors divided by browser
- sign-up vs. log-in statistics
- Engagement/Problems with onboarding process
- conversation rates divided by country
- occurring errors divided by browser
- sign-up vs. log-in statistics
Director of product
What do you like best about the product?
analyzing funnels. paths is a great addition to that to explore and always improve the funnel configuration
What do you dislike about the product?
groupings doesnt help much , would like to set multiple funnels to see on one dashboard. (and/or operators)
What problems is the product solving and how is that benefiting you?
improved our on boarding, improved our UX and dropped a couple of ideas that didn't work
The best solution for Analytics
What do you like best about the product?
Heap got great user experience. Easy to use, nice to see, intuitive concepts, along with great onboarding and support teams. Heap also has great customer success and training infrastructure. Absolutely great.
What do you dislike about the product?
A tool that is a little bit expensive, with a few integrations missing. Also, integrating with a few other tools, such as S3, turned out to be not so straightforward, but support was absolutely amazing guiding us.
What problems is the product solving and how is that benefiting you?
We are trying to correlate marketing efforts with impacts in conversion rate down the funnel. We currently have a pretty long and complex sales and would like to understand the impact of certain efforts at the top of our funnel into our global conversion rate. We also are currently building a tests pipeline, so that we can be an AB test company. We have realized that the ease of use of Heap allowed us to be faster in implementing changes and understanding results.
Recommendations to others considering the product:
Consider using Facebook Analytics first and then migrating to Heap for cost issues. But when you switch to Heap, do it with a very important executive sponsoring you and never forget to manage the transition that is going to happen. Also, be ruthless regarding organization, as this is a must when using Heap.
United Vacations review
What do you like best about the product?
We love the ability to view our customers sessions on our website to gain insights into what is working best and identify opportunities for improvement of our customer's experience on the site.
What do you dislike about the product?
The reporting functionality can be a little tricky to manage initially.
What problems is the product solving and how is that benefiting you?
We have identified friction points in the customer journey from starting on the homepage through the purchase funnel to conversion in order to make improvements and make it easier for our customers to purchase our product.
Auryc is robust data analytics tool, very easy to use
What do you like best about the product?
It's super easy to implement on our website, session reply function is great to use. One of the easiest data analytics tool you can find on the market
What do you dislike about the product?
The subscription is a little pricy, also doesn't work with native apps.
What problems is the product solving and how is that benefiting you?
Tracking user behavior on our web apps; gather user feedbacks using the feedback forms.
Recommendations to others considering the product:
If you are looking for an easy to use and robust data analytics tool. Auryc is the best choice.
Robust Feature Set for the Category.
What do you like best about the product?
In particular, Auryc is very good at identifying shopper funnel fallout quickly through their funnel tool or reverse goal analysis tool, and allowing users to hone in on those sessions. It has allowed us to continue to optimize our UX for greater funnel performance and unlock those areas with substantial fallout.
What do you dislike about the product?
There is a bit of a learning curve with the software that we will need to get our UX team onboarded with, but fortunately Auryc is able to lend support in this area.
What problems is the product solving and how is that benefiting you?
This has been primarily used by our business for UX optimization and focus on shopper conversion. In practice, here was a recent funnel created that pointed out that one of our lead forms was suboptimal, and the visual way it was represented was much more helpful than event-based analytics. We've been able to discover patterns with Auryc and generate hypotheses out of them to create feature enhancements.
is an excellent tool that gives you great help in making the right decisions.
What do you like best about the product?
It is really easy and practical to handle, its functions are intuitive, which facilitates its management. Capture the data in a very practical and useful way to manage
What do you dislike about the product?
The visualizations offered are a bit limited, which makes the function and the handling of the tool a little tedious
What problems is the product solving and how is that benefiting you?
It is a good choice of work since it helps you to simplify the management and decision making, thus simplifying the work, improving the performance of the work team
Auryc is one of the best CX platforms for seeing and understanding your customers' true journeys.
What do you like best about the product?
With just 1 JS installed in 5 minutes, Auryc's platform returns actionable insights in a centralized location about user engagement, user replays, traffic, UX and the technologies that deliver our front end CX. For a startup like ours in the B2C space, getting our cross-functional teams to all see the same data is extremely valuable. No one debates anymore about why a KPI is flat or declining. Now we can all see it and having the visual and data to prove it sets the team to remedy the issues, not debate. them.
What do you dislike about the product?
We have implemented a one-page hybrid angular JS technology - that masks UTM - Auryc relies on inbound URL and conventional front end tech to track all of the data. It does handle one page hybrid sites too - but the Auryc team was able to find workarounds for all of the issues that our technology presented. In the end we have the data we need - despite the upfront implementation issues we had because of the way we used Angular JS.
What problems is the product solving and how is that benefiting you?
Auryc's User Replays caught major signup problems that let us implement redesign fixes for SignUp, SignIn, How To Videos, Deposit and Purchase screens, Our screens were not working as designed and our users were confused. Auryc let us find non-converting sessions, after watching only 5 of them we understood the problem well enough, confirmed by feedback users were leaving with us via Auryc surveys and responses we were getting from customer service team, to correct the problems immediately.
Recommendations to others considering the product:
Make use of their Slack-based consultative services - extremely helpful. Make sure you get their dashboard as well- it summarizes your daily KPIs
A strong experience management tool for agencies
What do you like best about the product?
I love the integration with Google Analytics along with 100% of all session replays available.
What do you dislike about the product?
UI is still technically oriented, but something I know the Auyrc team is working on.
What problems is the product solving and how is that benefiting you?
Understanding the customer experience, identifying pain points, and implementing ways to improve B2B marketing conversion.
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