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Invaluable insight with outstanding partnership
What do you like best about the product?
As a Product Manager, the partnership I have with the team at Auryc has been extremely valuable. They are always open to request and keen to understand our business challenges and strategies so that they can provide us the data and insights to overcome challenges and achieve our business goals.
What do you dislike about the product?
I often need help from the team at Auryc to create my bookmarks because I am still getting accustomed to the user interface. It would be great if each user had their own bookmarks so that we don't overwrite each other.
What problems is the product solving and how is that benefiting you?
The Auryc team continues uncover reasons for mysterious declines in online conversion. We have been able to validate the results of A/B testing to determine the effects on micro-conversions that we could not measure with other tools. Auryc has also given us longed for insight into what consumers are seeking on the site. We no longer rely on what we sell to guide on what to merchandise. The customer feedback has also been a big help for us to understand struggles in the checkout path. This is the best tool for us to identify bugs that impact sell success.
Recommendations to others considering the product:
If you are looking for a product to better understand your online customer journey, struggles and demands without procuring special hardware, licensing software and finding the illusive Tealeaf expert, consider Auryc a great alternative.
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Great insights from the recorded videos
What do you like best about the product?
recorded videos that show user's journey
What do you dislike about the product?
navigation in the site is little messy.
What problems is the product solving and how is that benefiting you?
optimize user experience to surface . what need quickly
Auryc is a powerful tool that provides incredible results!
What do you like best about the product?
Auryc is very easy to use and the product support team is extremely helpful - one of the best teams I've worked with.
What do you dislike about the product?
There is a lot of data being recorded and analyzed so it can take some time to load, but that is to be expected.
What problems is the product solving and how is that benefiting you?
We are using Auryc to monitor conversions, funnel analysis, and QA. Auryc has already helped us discover a number of website/ booking engine issues that were preventing sales and with the recordings we are able to easily demonstrate the problems to the development team and implement fixes. Before using Auryc, some of these issues could have gone unnoticed for months.
Recommendations to others considering the product:
Auryc is relatively easy to implement and it starts working immediately. The Auryc team has great ideas and are always willing to help and make recommendations to improve your clients experience on your website and ultimately increase sales and revenue.
Auryc is both my daily coffee and daily vitamin
What do you like best about the product?
Session replay
Funnel analysis
Customer support
Funnel analysis
Customer support
What do you dislike about the product?
It is sometimes buggy, but the team is very responsive at resolving the bugs.
What problems is the product solving and how is that benefiting you?
Usability tuning
Auryc gives us great insight
What do you like best about the product?
I like that Auryc provides for the playback of individual sessions. With this, I can see what a user sees and also what they may have done that has caused an issue.
What do you dislike about the product?
Need some more documentation for the product in all phases.
What problems is the product solving and how is that benefiting you?
We are responding to reports of issues with much more and better information.to get them resolved faster.
Ok behavioural software
What do you like best about the product?
Easy to implement, compared to other solutions.
What do you dislike about the product?
Time-consuming to set up specific events and segments.
Only exports up to a set number of rows, so you need multiple exports
No royalty for their long-standing customers.
Company staff not good at communicating
Only exports up to a set number of rows, so you need multiple exports
No royalty for their long-standing customers.
Company staff not good at communicating
What problems is the product solving and how is that benefiting you?
Export contact details of our customers
Segment customers depending on actions done or pages visited
Segment customers depending on actions done or pages visited
Recommendations to others considering the product:
After been with them for 3 years, we decided to leave after they demanded to either increase our monthly subscription because of a change to they plans structure (an increase of over $500 with no added benefits) or to cancel our membership.
Great user journey analytics tool
What do you like best about the product?
Have been using Auryc for months now. The following features are the favorites -
1. Session replay
2. Ability to slice / dice data
3. Deep dive into user information
4. Funnels
5. CSV download
6. Support / Engagement from the team
1. Session replay
2. Ability to slice / dice data
3. Deep dive into user information
4. Funnels
5. CSV download
6. Support / Engagement from the team
What do you dislike about the product?
None alarming - a few bugs like event collection, missing sessions.
What problems is the product solving and how is that benefiting you?
We are using Auryc to understand product usage on two of our apps and our marketing websites.
We have been able to identify and know user patterns, draw insights and make product decisions based on that.
We have been able to identify and know user patterns, draw insights and make product decisions based on that.
Recommendations to others considering the product:
Make use of all features and connect with the team if you want custom features for your use, they will surely try and add it to your list.
Auryc has revolutionized our understanding of our customers
What do you like best about the product?
The tool is perfect for QA, understanding the data behind A/B testing, contextualizing customer feedback, and customizable click and pageview funnel analysis. Event tagging and analyzing is intuitive and any gaps in the tool are quickly answered by the Auryc's consulting services team.
What do you dislike about the product?
The BI/data visualization application in the tool can be limited at times and there are differences in Auryc's data and data from our main tag manager which calls into question the quality of data. Additionally, the videos can sometimes take a while to load, but ultimately is understandable given the high quality of the session replays.
What problems is the product solving and how is that benefiting you?
QA, A/B testing (web design confirmation and customer experience), funnel analysis (pageviews, click events, and other custom events), event tracking, collecting customer feedback, understanding shopping behavior patterns.
Recommendations to others considering the product:
Talk to Amod and his team, you will not find anyone more dedicated to providing your business with actionable insights you could not find without this tool.
Reseña de Heap
What do you like best about the product?
El programa proporciona las herramientas adecuadas para que la gestion de usuarios y clientes sea muy sencilla.
Heap cuenta con la opción de comparar análisis entre diferentes usuarios de forma automática.
Se puede ampliar la base de datos para tener más información sobre los clientes así como crear informes personalizados y almacenarlos.
Heap cuenta con la opción de comparar análisis entre diferentes usuarios de forma automática.
Se puede ampliar la base de datos para tener más información sobre los clientes así como crear informes personalizados y almacenarlos.
What do you dislike about the product?
El soporte técnico a veces es demasiado lento y no responde a todas mis dudas.
La configuración de este programa es costosa y lenta, con una interfaz poco optimizada.
En algunas ocasiones el análisis puede llegar a tardar mucho tiempo en realizarse.
La configuración de este programa es costosa y lenta, con una interfaz poco optimizada.
En algunas ocasiones el análisis puede llegar a tardar mucho tiempo en realizarse.
What problems is the product solving and how is that benefiting you?
Hacer análisis y seguimiento de usuarios y clientes con el software de escritorio y la aplicación para móviles con diversas configuraciones que permiten realizar las acciones de forma muy sencilla.
Recommendations to others considering the product:
Programa ideal para grandes y pequeñas empresas con el que se puede realizar un seguimiento personalizado de cada usuario o cliente y con la posibilidad de hacer comparaciones.
Heap is a Fantastic Analytics Product!
What do you like best about the product?
I've used several analytics products and heap was hands down the best one. It was definitely one of the most usable & valuable tools in our workflow. As an sales associate, I could quickly look at the data and get a full picture of my conversions.
What do you dislike about the product?
The UI could have used some work. Heap has great data, but definitely go for the Heap SQL package and analyze data in your own BI tool. It's been a while since I've used it, so they may have made updates since.
What problems is the product solving and how is that benefiting you?
Heap provided me with the data I needed to move fast and iterate quickly. This was very important when trying to optimize my sales cycles and sell more goods.
Recommendations to others considering the product:
Get the free trial!
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