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Its a great tool for quick analytics across the firm!
What do you like best about the product?
Ease of usage and excellent support! Also, they have been building some cool features which further adds up to our use case specifically as we are a B2B company.
What do you dislike about the product?
Nothing really. They could possibly add some more advanced funnels and path analysis to better up their UI.
Also, it would be useful to have Heap SQL as a part of the UI where all SQL files could be stored and shared across the team, and the code be run on the UI!
Also, it would be useful to have Heap SQL as a part of the UI where all SQL files could be stored and shared across the team, and the code be run on the UI!
What problems is the product solving and how is that benefiting you?
High speed product analytics at scale across the company and then easy sharing of results!
Recommendations to others considering the product:
I think it's a great tool to democratize analytics across the board!
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Great insights into user behavior
What do you like best about the product?
The reporting builder is easy to use and provides great insights. Also, that when you add a new behavior, you still get the historical insight; you're not restricting to data that occurs only after you've created that event.
What do you dislike about the product?
Some of our buttons and links were difficult to set up (web based) and required a lot of testing to verify that the event was tied to the correct behavior. It would be great if the event tracking (including RAW events) was accessible at the time of event creation so you could create and test an event at the same time.
What problems is the product solving and how is that benefiting you?
I'm using Heap to track user behavior in my web-based SAAS product. It's been very helping in building reports and challenging my assumptions about user behaviors.
Heap is great for tracking metrics retroactively but is expensive if you exceed their free plan
What do you like best about the product?
I'm not always sure what exactly I want to track when I launch a product feature. Right out of the box Heap tracks every interaction so I can retroactively report on user interactions with my product.
What do you dislike about the product?
Their enterprise level pricing is cost prohibitive when you exceed the number of sessions per month on their free plan.
What problems is the product solving and how is that benefiting you?
Being able to track events retroactively is incredibly important since business metrics change, and I don't lose data since Heap tracks everything.
Good for quick visualization of simple data points
What do you like best about the product?
Heap makes it easy to view simple data points by defining events that happen on your website. They also have very strong support for a free product.
What do you dislike about the product?
Their reporting leaves much to be desired in terms of layering data and other limitations.
What problems is the product solving and how is that benefiting you?
We use Heap to view funnels of how users navigate through our app, which has helped us identify dropoff points.
Recommendations to others considering the product:
Chart.io, Looker
Great analytics tool
What do you like best about the product?
Heap helps us track the path each visitor takes on our website from entry to exit and time on each page.
What do you dislike about the product?
Searching and reporting is ok but could be a bit easier to use. Some of the search criteria isn't intuitive.
What problems is the product solving and how is that benefiting you?
Heap helps us understand how visitors interact with our website so we can develop content and page flows that meet their needs better.
Recommendations to others considering the product:
We use this tool in addition to others like Google Analytics and Hubspot
Great tool to get insights into user interactions
What do you like best about the product?
Easy to define which events to track, instantly captures all interactions, Heap warehouse in redshift is a great way to get access to historical events.
What do you dislike about the product?
Sometimes the heap-sql sync can run into issues but the heap support team is very useful and instantly help out in solving the issue
What problems is the product solving and how is that benefiting you?
Website Behavior analytics, Funnel, User interactions
Eye opening visibility into user actions with your products
What do you like best about the product?
Auto tracking of all events; the ability to add events through visualizer, creating funnels.
What do you dislike about the product?
I wish you had the ability to run experiments. It would be a dream!
What problems is the product solving and how is that benefiting you?
Improving UX, optimizing funnels.
Recommendations to others considering the product:
Strongly recommend Heap. It logs every event / interaction users have with your product. You can get visibility into segments, funnels, cohorts and optimizing your users' experience. I'd be flying bling without Heap.
Flexible analytics platform to track any events
What do you like best about the product?
Every time I review a data set, it usually prompts addition questions. I like that Heap captures all event data and allow "after the fact" reports to be created on any data or events.
What do you dislike about the product?
I wish there were some reporting templates or analytics playbooks that creates a set of reports based on analytics best practice.
What problems is the product solving and how is that benefiting you?
Understanding what happens on our website and web app.
Really helpful to see how users navigate the site
What do you like best about the product?
Heap is easy to use and lets product managers make decisions better. Heap also has a friendly pricing model.
What do you dislike about the product?
Nothing really! Heap has been pretty useful for the team.
What problems is the product solving and how is that benefiting you?
We installed that for Product managers to understand how users are understanding the workflow in the web application. It lets you follow which pages the users viewed to achieve their work. With that data we design better dashboards to show what users want to see most.
its a helpful tool but data wasn't too accurate
What do you like best about the product?
the functionality. It's easy to create user behavior funnels
What do you dislike about the product?
the accuracy of data was consistently wrong
What problems is the product solving and how is that benefiting you?
Im trying to understand where the drop off is with my users coming from different marketing channels.
Recommendations to others considering the product:
look at mixpanel or amplitude
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