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Love Sprinklr, would hate my job without it
What do you like best about the product?
Everything is together, I don't have to manage several tabs at once. I'm mostly in customer service and my case flow on Sprinklr is much smoother than when I'm on platforms natively. We really only go to the native site when we have to because Sprinklr is so convienient.
What do you dislike about the product?
Sometimes the features I really want to use like adding internal notes or accessing the case history/case number from the customer's message itself takes more clicks than I would like. I wish I could add my own hotkeys and shortcuts myself too.
What problems is the product solving and how is that benefiting you?
Sprinklr makes it easier for us to sort through cases and find the messages that need replies.
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I think the platform is robust, but unfortunately plagued with poor performance.
What do you like best about the product?
Access to multiple platforms and the ability to bulk update information are my favorite features of sprinklr.
What do you dislike about the product?
I think there is a lot of room for QoL changes. The one that comes to mind is being able to name my pinned tabs. The reason you pin tabs is so you can access them easily, but if you have lets say 4 pinned tabs, they all just say "Ad Manager" or someting which starts to break down the efficiency of locking the tabs to begin with. Furthermore, hitting the "back" button on your browser will move you back to the last page you were on, BUT will do so on whatever tab you're currently on. E.G. I have Pinned Tab A and B. If I start on A, then navigate to B, then hit the "back" button on my browser, instead of navigating back to A, it will just change my pinned B tab to Tab A........ Whats the point of pinning if this is the case?
What problems is the product solving and how is that benefiting you?
No comment. I dont use Sprinklr Service hardly ever. Usually I just submit tickets.
Works great for social media but not perfect!
What do you like best about the product?
I like that there are countless options to manage your social media accounts and efforts.
What do you dislike about the product?
I don't like that there are a lot of API limitations that limit the amount of work that can be completed through Sprinklr.
What problems is the product solving and how is that benefiting you?
Helping to have a place for content approvals and publishing. It also provides tools for managing audience interactions.
Sprinklr for Businesses
What do you like best about the product?
Sprinklr is a great tool for monitoring comments, posts, and reposts on various social media channels. It makes it super convenient and is relatively easy to use. We also love the reporting and how it helps us manage our SLA.
What do you dislike about the product?
We have run into difficulties liking instagram posts via sprinklr and with our SLA reporting having errors but support is great and willing to help!
What problems is the product solving and how is that benefiting you?
It is very convenient to interact with our members and helps us stay organized and keep track of who is working on what and how we are engaging!
Easy-to-Learn Social Scheduling Platform
What do you like best about the product?
I like that Sprinklr is nice to look at and simple to use to schedule social posts. I can see what the rest of my team is posting and analytics from other platforms all in one place and adjust my posting strategy accordingly. I use Sprinklr to post multiple times throughout the day, and it only takes a couple of minutes to do.
What do you dislike about the product?
I don't have any problems using the platform, but there are a couple of features I think would be helpful - I would love to be able to view the scheduling calendar in different tabs with different filters on at the same time - I post to certain platforms, but would like to be able to reference the other platforms without having to go in and reset my filters each time. I also think it would be helpful if the post failed notification was a little more prominent, because it can be easily missed. Lastly, I would like it if content could be grouped together even if it's split among multiple pages to make the posting calendar look cleaner and be easier to navigate.
What problems is the product solving and how is that benefiting you?
It streamlines the posting process and keeps all posts and analytics in one place, which saves a lot of time for our marketing team as a whole.
Best in responding customer
What do you like best about the product?
Sprinklr gives ease to reply the customer and choose from the canned response
What do you dislike about the product?
Sometimes it takes time to send the OTP to login
What problems is the product solving and how is that benefiting you?
Sprinklr is fixing the issues gradually and lag issue is fixed
sprinkler is a one shot search tool that makes it more feasible
What do you like best about the product?
sprinkler services help in serving dynamic database knowledge with AI technology based on various regional information. Also provides accounting data at sherlock and easy search portals to collect the data information.
What do you dislike about the product?
The sprinkler has the disadvantage of auto logout after every idle one hour
What problems is the product solving and how is that benefiting you?
Sprinkler services help in identifying the data and segregating it on a regional basis, which is useful in simplifying the workload,
It also helps in cost saving and reduces premiums, provides safety parameters, and ensures compliance
It also helps in cost saving and reduces premiums, provides safety parameters, and ensures compliance
Sprinklr- Global Reach
What do you like best about the product?
Sprinklr offers a wide range of services, and its website effectively showcases each one. Whether it’s social listening, content management, or customer care, the site provides detailed information on how Sprinklr can help businesses succeed in the digital sphere.
What do you dislike about the product?
Sprinklr makes it feel more like navigating through a digital minefield than a professional platform
What problems is the product solving and how is that benefiting you?
We can easily access the customer interactions and knowledge-base. Widgets are editable according to our needs.
Great, versatile tool
What do you like best about the product?
I love that Sprinklr can be tailored to your need. So it can always evolved based on the business need. One other thing that is great about Sprinklr is that it's FAST and really intuitive to use. Compared to the previous reporting tool that I used, Sprinklr is probably 200% faster. It also features the same metrics that I used on previous reporting tool. Customer support is also helpful and usually will get back with any question.
What do you dislike about the product?
It's still early days for me using Sprinklr, so there's still a lot of error.
What problems is the product solving and how is that benefiting you?
Sprinklr can show real time data that can tell us whether our assets are performing or not
Wide features
What do you like best about the product?
Best in assiting customers and canned responses are very easy to understand
What do you dislike about the product?
Lag issue while switching to dashboards.
What problems is the product solving and how is that benefiting you?
Sprinklr respond very quickly and resolves the issue
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