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An all-in-one platform that can manage multiple platforms and applied analytics
What do you like best about the product?
It covers most of the active social platforms in the market, and agnecies can setup all the campaign in single campaign with ease. For reporting purpose, multiple platforms data can be integrated and export into single excel report. The account manager is proactive and having timely response.
What do you dislike about the product?
The glitches for Sprinklr happened more frequently in the past few months, in which most of the bugs are pending to resolve for a long time. However although ticket are opened, fews of them were getting addressed and resolved, in which since no turnarounds can be provided. We need to forgone some ad formats in order to launch the campaign, which is a pity.
What problems is the product solving and how is that benefiting you?
So far the big bugs are still pending from Sprinklr team to resolve, so no benefits
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Sprinklr offers a comprehensive solution covering all major social media channels
What do you like best about the product?
I find the features robust and intuitive, providing valuable insights and efficient workflows for managing social media presence effectively.
The customer support is very responsive.
The customer support is very responsive.
What do you dislike about the product?
The initial complexity and learning curve, which is challenging to navigate and unknown errors causing delay in campaign delivery.
What problems is the product solving and how is that benefiting you?
We can manage multiple social media channels from a single platform, saving time by eliminating the need to switch between different tools or interface.
Sprinklr - The perfect CRM
What do you like best about the product?
It is good tool where we can find everything like knowledge base, customer interections, reports etc.
What do you dislike about the product?
Its gets logged out really soon which is not right
What problems is the product solving and how is that benefiting you?
It has a knowledge base along with all the articulates for different regions that help us whenever we need. We can edit the widgets and download the data according to our needs.
Great tool for engagement
What do you like best about the product?
Sprinklr makes it easy to engage with our client's customers through their social channels. Customer support does respond in a timely manner when you have issues using or accessing sprinklr.
What do you dislike about the product?
Sometimes the content does not pull through when it should.
What problems is the product solving and how is that benefiting you?
For me sprinklr helps me handle a high volume or messages through all social channels. Sentiment is automatically applied and we can support all of our client's social channels.
Good design
What do you like best about the product?
Its nice to see that all the handles are on one page and easy tracking for the same
What do you dislike about the product?
its little slow and takes time to load the comments upon refresh, hold time can go upto 10 sec at times.
What problems is the product solving and how is that benefiting you?
Real time assistance is provided during business hours to the customer due to use of sprinklr.
one software many solutions.
What do you like best about the product?
30ACW and time before recieveing a call.
What do you dislike about the product?
it takes time to update and open when start the softare.
What problems is the product solving and how is that benefiting you?
to answer number of calls and same time.
Value for Money
What do you like best about the product?
The usage of Marco's and Knowledge base which can be easily incorporate
What do you dislike about the product?
Its gets logged out really soon which is iritating
What problems is the product solving and how is that benefiting you?
Chat bot and contact center
Its great tool to manage CES
What do you like best about the product?
All things at one place. Publihsing, Reporting and Engagemnet dashboard
What do you dislike about the product?
Few Publishing limitationslike Grid preview
What problems is the product solving and how is that benefiting you?
All things at one place. Reports, Publishing and Engagements
Great and easy to use for work :)
What do you like best about the product?
I like being in control of what I choose to action.
What do you dislike about the product?
A lot of clicking depending on the case and country.
What problems is the product solving and how is that benefiting you?
customer queries
Sprinklr work platform
What do you like best about the product?
Features:
-Dark mode
-Hyperspace
-Security with 6 digit pin
-Dark mode
-Hyperspace
-Security with 6 digit pin
What do you dislike about the product?
Lagging, loading, popups can't be edited, sometimes feels too clunky
What problems is the product solving and how is that benefiting you?
Provides quick communication between the organization and the customer to solve pending issues.
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