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Love Sprinklr!
What do you like best about the product?
very user friendly service. The app is so useful for talking with customers.
What do you dislike about the product?
not dislikes found so far! very easy to use
What problems is the product solving and how is that benefiting you?
easy to use,an talk to customers in a timely manner
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I Love It!
What do you like best about the product?
I use it for social media moderation and it is simple to collaborate with coworkers, apply insights, engage and moderate channels with ease. Casing is easy and it honestly never has any downtime! (Knock on wood)
What do you dislike about the product?
The only downside, which may be because I'm using a MAC-is the left view is cut off in console mode, making it a little difficult to see the first 3 letters on each line.
What problems is the product solving and how is that benefiting you?
It combines all social media channels and integrates them into one system. This makes it so much easier than having to visit all business channels individually, and keeps everything all in one place.
Simplicity
What do you like best about the product?
it's very simple App & useful
you can use it for business
you can use it for business
What do you dislike about the product?
No issues & very useful app i really love it
What problems is the product solving and how is that benefiting you?
Solving customer issue by collecting all platforms in one app
My experience with Sprinklr has been interesting. High and low
What do you like best about the product?
I like that once you know sprinklr it is easy to use and I use the platform at least twice a day. It can be confusing at first but there is a lot of customer support that is super helpful and can make using the platform enjoyable.
What do you dislike about the product?
I found Sprinlr difficult to learn and that there were an insane amount of features that I couldn't understand. Accounts are also disconnected sometimes and that can be quite frustrating. Other than that, the platform is aright, I mostly use it for customer engagement.
What problems is the product solving and how is that benefiting you?
Sprinklr keeps everything in one place and I don't need to use other platforms in order to community manage or publish social content. I am aslso able to share insights with my team in Sprinklr.
Moderation for 4 years
What do you like best about the product?
i been using Sprinklr Services for Moderation and reporting for 4 years till now , it's stable even in slow connection conditions . 9 hours every day for 4 years and i couldn't complain it's reliable as it could be
What do you dislike about the product?
can't customize the background in the main dashboard page even like the wallpaper
What problems is the product solving and how is that benefiting you?
responding as soon as possible reliably
Great platform
What do you like best about the product?
Sprinklr Service has been a brilliant and powerful tool to resolve customer queries.
What do you dislike about the product?
Sometimes there are bugs or incorrect assignments, but these are very rare and the platform overall is very relaible.
What problems is the product solving and how is that benefiting you?
Routing high profile cases to the appropriate teams
Functional, but frustrating
What do you like best about the product?
Sprinklr is perfectly adequate at providing clients with a means of contacting the company and communicating with frontline team members to resolve their queries and issues. It has integrations intended to support the team with this, of varying degrees of helpfulness, and is continuously evolving to try and support business needs. It is somewhat easy to use from a team member standpoint.
What do you dislike about the product?
It feels like a lot of the innovation in Sprinklr's capacity comes from desire to integrate new technology rather than actually adding requested or needed functions, which can be frustrating at times. Overall, frustrating is probably the best way to describe Sprinklr. It would be beneficial to be able to better modify notifications, and prevent unnecessary duplicate notifications from coming through as it can be irritating to have the same 'helpful' irrelevant internal article pinged at you 6 times, 4 of which come after the chat has left your queue. The queue system also doesn't seem to work terribly well, as even if you are supposedly limited to 4 chats it is still very normal for a fifth or sixth chat to come in from transfers or idles reactivating so trying to manage your workload can feel impossible at times. Sprinklr system messages are left in the agent notes section, which means for a long chat that has been transferred a lot or where a customer has gone idle multiple times you have to scroll back past a lot of unnecessary system information to find the previous agent's notes. It really is just a very frustrating experience.
The AI summarisation in particular is incredibly unhelpful at best, and actively wrong at worst in ways that could have significant effect on clients. For example, I have in the past had a customer decline something, while the AI notes have reflected that they accepted it. If someone were to use just the notes to review the chat they would have completely the wrong information. It also includes a lot of extraneous information so when picking up a chat from another agent you have to trawl through lines and lines of unhelpful data to get one or two that might be useful, so it would be faster for the agent to have written just what they did/agreed rather than including the whole AI note. I returned to add this because it was asked at the end of the survey without a text box to provide further details, and I felt that I should explain the scores I provided.
The AI summarisation in particular is incredibly unhelpful at best, and actively wrong at worst in ways that could have significant effect on clients. For example, I have in the past had a customer decline something, while the AI notes have reflected that they accepted it. If someone were to use just the notes to review the chat they would have completely the wrong information. It also includes a lot of extraneous information so when picking up a chat from another agent you have to trawl through lines and lines of unhelpful data to get one or two that might be useful, so it would be faster for the agent to have written just what they did/agreed rather than including the whole AI note. I returned to add this because it was asked at the end of the survey without a text box to provide further details, and I felt that I should explain the scores I provided.
What problems is the product solving and how is that benefiting you?
The need for a digital messaging platform, which creates a job that I fill.
Work in progress
What do you like best about the product?
I love the layout. It is easy to see all the info regarding the profile of the accounts I'm responding to.
What do you dislike about the product?
There seems to be a lag when sending messages.
What problems is the product solving and how is that benefiting you?
It's efficient. Once I'm done with one customer I get another instantly and I'm able to move quickly.
Sprinklr a highly responsive, AI powered All rounded customer service tool.
What do you like best about the product?
Sprinklr is an amazing tool with so many options, realy well rounded features that help me provide amazing customer serivce which I use daily, the best thing ? this comes with a highly resposive system that is best described as "Snappy!", realy well coded.
The tool is powerd with AI that helps me provide seamless customer support! We used to use another system and the shift to Sprinklr Service was easy and we didn't lose our past work on the older system, very easy to implement and to Integrate.
The tool is powerd with AI that helps me provide seamless customer support! We used to use another system and the shift to Sprinklr Service was easy and we didn't lose our past work on the older system, very easy to implement and to Integrate.
What do you dislike about the product?
Sprinklr can be complicated at first glance, It has a good learning curve, diving deep on its various features can be worth it for sure, but I wish it offered simpler versions of it's UI for non highly technical customer support roles.
What problems is the product solving and how is that benefiting you?
We used to suffer from a laggy, non resposive system before moving to Sprinklr, Sprinklr is highly repsonsive system while also offring amazing features.
Great platform for insights, a lot of API limitations when it comes to scheduling
What do you like best about the product?
The usability of the platform and the many widgets that can be used to pull insights.
What do you dislike about the product?
The scheduling tool has many API limitations, and I often receive 'failed to publish' notifications on posts when there appear to be no issues when scheduling.
What problems is the product solving and how is that benefiting you?
Social scheduling and insights all in one.
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