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Great app!
What do you like best about the product?
Use it for work and it is amazing. It helps get the job done in a timely manner
What do you dislike about the product?
Nothing to dislike at the moment. Everything works well
What problems is the product solving and how is that benefiting you?
Keeping us up to date with what is happening on our social media channels and responding in a timely maneer to all clients
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Unclear Fixes
What do you like best about the product?
They are very effective at solving bugs that appear on the platform
What do you dislike about the product?
Not letting us know what the cause of said bugs is.
What problems is the product solving and how is that benefiting you?
Errors that appear when attempting to publish campaigns
V.Good
What do you like best about the product?
Easy to use, professional, and accurate.
What do you dislike about the product?
Some SLA error and tagging technical issues.
What problems is the product solving and how is that benefiting you?
Pretty solving all the problems efficency.
Very wide features
What do you like best about the product?
Sprinklr is very helpful and having very wide features and it's really easy to get the excel files export and get the accurate data. Also, it's very easy to get the details of parent post which was posted by the customer.
What do you dislike about the product?
Something it is having latency issue and updating the dashboard it keeps on loading after filtering out the date. Also, sometimes it's hard to navigate through the dashboard.
What problems is the product solving and how is that benefiting you?
I have already highligted the issue with the IT team and some get resolved.
It was a roller coaster experience
What do you like best about the product?
The integration in between platforms from Sprinklr
What do you dislike about the product?
Some features are not yet included in the options when closing cases using Macro
What problems is the product solving and how is that benefiting you?
Sprinklr is catering community questions, with that, it is benefitting me in widening my knowldege on certain topics related and got to have an experience mingling with different users
It allows to collect data from multiple sources which is very useful
What do you like best about the product?
The most helpful thing is that its possible to have the data and the possibility to create dashboards based on that data in the same platform
What do you dislike about the product?
Updates that restrict permissions or remove features with no othr options.
What problems is the product solving and how is that benefiting you?
I dont have to connect to API's or collect data from all sources, instead i can do all that by Sprinklr and also builddashboards for better understanding
Easy tool to manage multiple social media accounts
What do you like best about the product?
I love the feature to view, respond or sort comments we receive on our
different accounts. I like the dashboard too, and the option to schedule and post posts directly from Sprinklr.
different accounts. I like the dashboard too, and the option to schedule and post posts directly from Sprinklr.
What do you dislike about the product?
When publishing on LinkedIn through Sprinklr, I always double check what the LinkedIn post looks like on LinkedIn just in case it did not work.
What problems is the product solving and how is that benefiting you?
I have not used it yet, I had a training where I could ask all my questions. I can also ask my questions to our global social media team.
Surprisingly great system
What do you like best about the product?
I like that Sprinklr houses multiple resources so that I don't hae to have multiple tabs open.
What do you dislike about the product?
I dislike that I'm not able to use suggested words when using the chat feature.
What problems is the product solving and how is that benefiting you?
One of the issues with our previous system was that calls would come in and barely ring without giving us a chance to answer. With auto answer this is no longer a problem.
Great and easy to use
What do you like best about the product?
I like the ease and effectiveness to reply to posts. The search function is also great.
What do you dislike about the product?
I wish Dark Mode was a little less buggy as, it's my preferred viewing experience.
What problems is the product solving and how is that benefiting you?
It's used to protect my company's brand
Message threads confusing and incoherent.
What do you like best about the product?
I do not think we get the full use of the software, so I cannot give a proper review of the overall features.
What do you dislike about the product?
The threads of messages coming in can often be messy and hard to read. Often you have to scroll through automated messages we send and it makes reading the messages cumbersome. I often see messages duplicated messages also.
There are too many options and drop downs.
There are too many options and drop downs.
What problems is the product solving and how is that benefiting you?
It helps us resolve customer issues
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