What do you like best about the product?

Sprinklr seamlessly grants access to industry news that is readily available to post across social media platforms.

What do you dislike about the product?

There can sometimes be a delay between an article is made available and when "Campaigns" posts these pieces of information to the social media platforms of accounts subscribed to the Campaign.

What problems is the product solving and how is that benefiting you?

Sprinkly combines multiple sources of information which are distributed to my social media connections into one location where it is easy to see and review articles of information that can be shared.

What do you like best about the product?

I love that Sprinklr auto-answers calls, chats, and emails. I never have to worry about accidentally declinging an interaction. It is also very helpful to have all of the my resources in one window, as opposed to having multiple tabs and windows pulled up for a single interaction.

What do you dislike about the product?

One of the biggest downsides to Sprinklr is the sound delay during phone calls. There have been many times where I unintentionally cut off the person I'm talking to because I assume they are finished speaking when they are simply taking a pause. I also have issues with my custom-made keyboard shortcuts not always populating in the chat window when I try to enter them.

What problems is the product solving and how is that benefiting you?

Sprinklr has allowed me to handle my interactions much quicker and efficiently, which allows me to get more work done throughout the day.

What do you like best about the product?

It makes connection with many pages ans sistems, it works very well.

What do you dislike about the product?

Is difficult to configure and to correct things to a better way.

What problems is the product solving and how is that benefiting you?

It works perfectly to do Live Chat with my clients and I can review their feedbacks.

What do you like best about the product?

Useful information and good data visualization customization

What do you dislike about the product?

I think it's not that easy to understand all dashs

What problems is the product solving and how is that benefiting you?

Social Media Data and Post Scheduling Translation

What do you like best about the product?

The best feature of Sprinklr is its reporting capabilities. I have been using Sprinklr for many years, starting with our user feedback platform, feedback.photoshop.com, which was also on Sprinklr. I loved using its report suite to quickly gather important insights. Now, I utilize multiple dashboards for social listening and community health, and I find it very easy to customize and adjust the widgets as needed.

What do you dislike about the product?

When we receive queries from various social platforms, a lot of noise is generated that doesn't require an agent's attention. If Sprinklr could improve its AI capabilities to more efficiently detect and filter out such noise, and make the training process easier, it would greatly enhance our workflow.

What problems is the product solving and how is that benefiting you?

I think gathering insights is the deal breaker here

What do you like best about the product?

It helps me view post, messages and, comments seamlessly

What do you dislike about the product?

I dislike how sometimes the smart responses arent accurate

What problems is the product solving and how is that benefiting you?

it it solving the ease of having to go back and forth between different platforms

What do you like best about the product?

I like that we can clearly see all our stats

What do you dislike about the product?

I dislike the google reviews, it doesnt give me enough place to type and see my message clearly.

What problems is the product solving and how is that benefiting you?

It is helps that all social media chats are all in one place and well organized

What do you like best about the product?

I find it very intuitive. The integration of social networks is often assertive and automatic. It's clear to see how quickly the platform can upload interactions in real time to social networks.

It's always comforting to know that the team working with us is trained and concerned about details. They are committed to understanding the particularities of the accounts and how to offer the best customer experience.

The tool allows us to innovate in dashboards and management-level views.

What do you dislike about the product?

Lack of integration with other CRMs (besides SalesForce).

Lack of option to monitor average response times in dashboards that are not part of the Care package.

Although we work with global accounts, it would be interesting to have a local point of contact for accounts. The company I work for operates in the Brazilian health/cosmetics sector and these products are easily accessible to the majority of the Brazilian public due to their affordable prices. Sometimes, even if we explain in detail about the products of our brands linked to Sprinklr, the lack of knowledge of the listener, who is sometimes a foreigner, can have an impact on the message we are trying to get across because they don't have experience with those products in their routine.

In this respect, it would also be interesting to have material from Sprinklr that can help its contractors understand what works best in each region of the world. Currently, Coty's package is global and many of the functions that would be of great help to BR don't have the same efficiency in other regions. So a direct consultancy and guidance from Sprinklr would help a lot to understand the profile of each region we interact with.

I also feel that we could use more AI and Sprinklr to identify keywords that are linked to our brands out in the open sea.

Currently, we can only track what is commented on directly on our pages, but we know that there are many parallel conversations about our products and sometimes these conversations can be linked to a serious event that needs to be reported internally, but sometimes we can't get this data because it's very difficult to be out in the open capturing everything. So an AI would also help us to monitor everything that is linked to the brand and could put its reputation at risk.

It would also be interesting to use AI in the more "basic" packages. I miss the fact that the platform itself identifies keywords and directs these interactions into a special queue that requires extra attention.

It would also be interesting to have the function of automatically assigning cases to agents and taking their schedule into account.

Another suggestion would be for the interaction not to count the time after the stipulated service period for the Social Media channel and for DM interactions to send a notice to the consumer that the service is at a specific time and that we will get back to them as soon as possible.

Finally, it would be interesting to have an option for live monitoring of interactions. The area supervisor could follow what the agent is doing on their screen.

What problems is the product solving and how is that benefiting you?

Sprinklr helps me collect Brazilian consumers' feelings about our products on a daily basis.

It gives me the agility to identify potential cases related to adverse events that need to be quickly reported internally to our health team.

It also helps me to develop data and presentations at management level for related areas that need visibility of how the brand is being seen by the public. The dashboards make it much easier to exemplify.

What do you like best about the product?

replies from multiple agents all in one place.

What do you dislike about the product?

Search feature is not great in Sprinklr.

What problems is the product solving and how is that benefiting you?

I can see other agents replies to a guest when with outlook you may not.

What do you like best about the product?

All messages in one place. You can sort messages by different categories and organise them well.

What do you dislike about the product?

If people in your country speak language that is not commercial, sistem can not automaticlly sort and tag them well.

What problems is the product solving and how is that benefiting you?

You have all messages in one place and you can tag them, which helps with statistic.