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I love sprinklr
What do you like best about the product?
It helps to give better management to my social networks, it makes it possible to give a structure and follow-up to the comments with relevance regarding my brand.
What do you dislike about the product?
See the impact of my posts, sometimes there are flaws in some posts.
What problems is the product solving and how is that benefiting you?
Helps outline my networks in a better way
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Great platform, lots of insights at yout fingertip
What do you like best about the product?
The Sprinklr platform is a great choice for all those who need to have a day-by-day glimpse on how are social media, UGC, care and marketing departments working, by giving you a fully fledged panoramic about how people are talking about your brand e.g. sentiment, channels, interactions, activity etc. The really great thing about it is being able to collect various datapoints in unified and configurable dashboards.
The platform allows business user to foresee various operations and intercept situations such as crisis, special events, or - in the case of marketing - easily track WOM around campaigns. All of that, near-real-time.
The platform allows business user to foresee various operations and intercept situations such as crisis, special events, or - in the case of marketing - easily track WOM around campaigns. All of that, near-real-time.
What do you dislike about the product?
The platform is a bit too upsell-based, meaning that if you need more features than you already have, it is possible to get them unlocked by purchasing additional modules. While this is understandable as a commercial strategy, implementation partners are often subordinated to the availability of determined modules, and could be limited should they be unavailable for whatever reason. More degree of integration (platform agnostic and not vendored) would be great.
What problems is the product solving and how is that benefiting you?
Streamlined conversational intelligence and social insights help the business track effectively and efficiently what is being said about them on Social Media platforms, as well as tracking SLAs and average handling time for Social CS.
This is increasing the efficiency and quality of CS operations, while maintaining (or increasing) throughput.
This is increasing the efficiency and quality of CS operations, while maintaining (or increasing) throughput.
Making complex workflow look easy
What do you like best about the product?
Very userfriendly, makes any complex workflow look easy and cool looking widgets with flexiblility to add your own metrics
What do you dislike about the product?
High time taken to resolve issues.
Rigid Access levels and
Workflow management can be better
Rigid Access levels and
Workflow management can be better
What problems is the product solving and how is that benefiting you?
Managing different products with different SLAs is easy to access through Sprinklr
Dashboard is very cool and the deep dive feature is super cool
Dashboard is very cool and the deep dive feature is super cool
Interesting way of working towards same goal
What do you like best about the product?
I like that it's really intuitive and easy to use. I find the macros really supportive, they help in using bulk functions. Also, the monitoring from managers it's easier this way.
What do you dislike about the product?
I don't like when it glitches and makes you to always double chekc if, for example copied correctly a number of case.
What problems is the product solving and how is that benefiting you?
Managing a big volume of conversation and dividing the kind of topics, so different teams can tackle the issues in a timely manner.
Wonderful experience
What do you like best about the product?
Ease of use and customer support. We get number of features and category wise bifurcation.
What do you dislike about the product?
Not getting an option to select older and newer conversation
What problems is the product solving and how is that benefiting you?
Sprinklr helps to project differents customers at one place which help us to deliver quick resolution.
Great for everything except the contact level.
What do you like best about the product?
It doesn't misrepresent my availability, nor does it fail to assign work when it comes in.
What do you dislike about the product?
There's no enter-to-send, direct transfers often put cases where they don't belong, the spelling and grammer check is incorrect most of the time.
What problems is the product solving and how is that benefiting you?
We migrated from a platform that would simply not route interactions to agents, randomly disconnect established interactions, and was extremely hard to navigate when it came to searching and indexing past cases. Sprinklr does none of that and is far more reliable in accurately reporting productivity at my level of the business, as well being easy to search through and navigate past interactions.
A Powerful Tool with a Steep Learning Curve
What do you like best about the product?
The tool does more and integrates with more sources than any other similar tool out there; Clients tried to test out Sprout for a short time and came right back to Sprinklr almost immediately. I specifically use the Social Listening tool every day for my role, but in my previous role I touched all modules.
What do you dislike about the product?
Customer Support can often take a long time to resolve your issues unless you have the Platinum Support and/or have a personal Managed Services representative. As I said in my review title, the tool can do almost anything, but as a result there's a relatively steep learning curve. However, you have a lot of resources to learn best practices; you just need to be proactive and independentl keep up with updates!
What problems is the product solving and how is that benefiting you?
Sprinklr Service help provide me with the knowledge and best practice/use cases to apply to my social listening reports.
Quick and ease of use!
What do you like best about the product?
It is easy to see insights, post details and schedule posts for mutiple stores, groups and platforms.
What do you dislike about the product?
I wish there was a way to post stories directly from Sprinklr to multiple pages at one time and not the need of native access.
Scheduled boosted posts would also be a nice feature.
One thing I do miss is the search bar and date bar in Editorial Calendar being seperate.
Scheduled boosted posts would also be a nice feature.
One thing I do miss is the search bar and date bar in Editorial Calendar being seperate.
What problems is the product solving and how is that benefiting you?
multiple posts not going out when in bulk scheduling.
Delays everything
What do you like best about the product?
I like the look of it and the notification sound
What do you dislike about the product?
I dislike the unnecessary tabs, the lack of organization, it is very delayed when coming up with smart replies and when clicking from chat to chat, it is also delayed. It could be made to much more efficient and user friendly
What problems is the product solving and how is that benefiting you?
I take chats for Home Depot
Can only be usable for work
What do you like best about the product?
There is nothing really likeable with Sprinklr.
What do you dislike about the product?
Buggy, convoluted mess. Wasn't really made for other tools like Stack Overflow.
What problems is the product solving and how is that benefiting you?
Nothing in particular and it is always in pilot mode as of this survey.
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