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Sprinkle review from community management team member
What do you like best about the product?
It has many different functions so as we grow we can do more tasks within the same platform
What do you dislike about the product?
It can be quite slow sometimes and often crashes when dealing with social media cases
What problems is the product solving and how is that benefiting you?
Being able to track trends and do social listening in an easy way with simple dashboards
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Sprinklr review
What do you like best about the product?
i like the experience in dashboard and queue views
What do you dislike about the product?
i would like to have the sprinklr more intregated with other tools, like google sheets
What problems is the product solving and how is that benefiting you?
we've faced some issue related to the assingment of contacts to our agents, but it was solved
An easy to learn tool
What do you like best about the product?
Sprinklr may look different and complicated at first glance, but from the moment you start frequently using it you can see that it is very simple and easy to use. It has all the necessary tools for use during service and has constant updates to improve existing features or to implement new ones. User support is also very simple and intuitive so that you don't feel like you are using a business tool.
What do you dislike about the product?
The configuration of a new widget or even on a existing one can be too hard to understand. Even though it's easy to use, it's not something that is easy to create. Going from a simpler user to an advanced user can be a little more complicated, which leads to more contacts with support asking for help with something you weren't able to do correctly or asking for them to do what you need.
What problems is the product solving and how is that benefiting you?
More immediate contacts with the customer, which helps to solve problems more quickly, preventing our product from receiving low or negative reviews.
Needs more work done.
What do you like best about the product?
The best thing about Sprinklr is that you can combine work loads onto one platform.
What do you dislike about the product?
It has too many glitches, it needs to be tested a little more.
What problems is the product solving and how is that benefiting you?
Its solving a time problem and that helps with customer services quality.
Sprinkler is a great tool to social services
What do you like best about the product?
The dashboards separations and easy construction of them.
What do you dislike about the product?
Possibility to analyse an already created engagement dashboard and more filters to them.
What problems is the product solving and how is that benefiting you?
Find conversation about my brand and the agility to talk with these people.
It was a nice experience so far, I don't have any doubts or troubles. Everything is going nice.
What do you like best about the product?
It's usefull, fully of informations and we can resolve our interactions very fast
What do you dislike about the product?
I don't have any troubles with the system, so I don't have any dislikes
What problems is the product solving and how is that benefiting you?
Just contacts with customer of our brand
Functionally reliable, but sometimes not perfect
What do you like best about the product?
It's greatly appreciated how intuitive the dashboards can be built for your needs with the help of the Sprinklr team. The ease of access to various cases is nicely formated, and overall works well. There is also some nice additionals beyond the agent or care consoles that you can work in which are the analytics and social listening tools, which prove to be helpful. The support team is always quick to respond to our questions, rasied tickets, and requests so this is greatly appreciated. The team really cares about making the platform work best for you, and with the best of their ability, they do try to achieve this. I am using Sprinklr everyday in my work, and it also was fairly easy to get used to when I first started having to learn the system. Integrating it into the daily work came quite natural, and the Sprinklr learnings were a great too for the intergation. A lot of the features are easy to understand and use as well, making the implementation of the product seamless to your daily work.
What do you dislike about the product?
The tough thing can sometimes be the accuracy of the insight tools, AI models, and other automatic process. Often times in our work, cases are categorised, but Sprinklr's system has a hard time understanding the difference between sentiments. This can lead to innacurate reports on the channels. The same issue occurs sometimes with SLA times or response metrics not being properly updated and synced. It can take some digging between dashboards to ensure you have a fully accurate view on agent performance.
What problems is the product solving and how is that benefiting you?
Sprinklr platform is helping to increase efficiency, KPI tracking, company analytics, customer service, community engagement, and more. Without this platform, we would have several social networking channels to keep track of natively, which as a company recieveing thousands of messages and interactions a day, would be very difficult to manage. Also, Sprinklr assists in allowing us to have a streamlined overview on various areas, such as agent performance tracking, analytics on popular topics, sentiment disctribution and more.
Pretty useful but sometimes laggy
What do you like best about the product?
Easy to use with less need to training , simple UI and smooth user experience
What do you dislike about the product?
Sometime it get alittle bit laggy,which affects the productivity of the team
What problems is the product solving and how is that benefiting you?
Connecting and integrating to other platforms easly
review
What do you like best about the product?
one place to pull all reporting, social listening tools
What do you dislike about the product?
too many permissioning limitations, often run into issues not having the right permissions. the UI can be confusing to use
What problems is the product solving and how is that benefiting you?
one stop solution for managing multiple social campaigns for my client
Sprinkrl can be used for all the areas
What do you like best about the product?
What I like best about Sprinkrl is how easy it is to understand and use its functionality.
What do you dislike about the product?
Lack of content programming options on platforms such as YouTube, YouTube Community Tab, and Threads.
What problems is the product solving and how is that benefiting you?
The analytics service is easy to use.
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