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Dynamic and effective
What do you like best about the product?
Sprinklr is constnanly being updated and refereshed to respond to technological developments and feedback.
What do you dislike about the product?
If anything there are too many features displayed on the chat screen, which can mean it is hard to utilise them all
What problems is the product solving and how is that benefiting you?
Makes responding to customer queries quick, easy, accurate and efficient
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Sprinklr Review
What do you like best about the product?
The things I like are when it works and I do not have to think about it. I like that it enables us manage our queues.
What do you dislike about the product?
I do not like that we need to have the same functionality within a persona. We should have the ability to assign many persona's to people.
I also do not like that we continue to have no reporting for CHPLH. It makes me distrust any information we have.
I also do not like that we continue to have no reporting for CHPLH. It makes me distrust any information we have.
What problems is the product solving and how is that benefiting you?
It is helping us connect to our customers and has better ability for intergration with other services.
Sprinklr Platform Review
What do you like best about the product?
I love the ability to customise the system to our needs and how quick a lot of these changes are to make. The layout of the platform is easy to agents and leaders to use.
What do you dislike about the product?
When reporting links break in the background it can take a while for them to fixed.
What problems is the product solving and how is that benefiting you?
It has made the ease and speed of reporting a much simpler process. Drilling down of data is simple and fairly straight forward.
Working well
What do you like best about the product?
The orginization of the pages and the clean presentation.
What do you dislike about the product?
The way that chats are oriented when looking at the chat history of an employee shows individual messages and therefore it's much more frustrating to view a range of interactions as a whole without having to scroll.
What problems is the product solving and how is that benefiting you?
ease of interaction with customers
New System
What do you like best about the product?
Flexibility to impliment changes that we request
What do you dislike about the product?
Chat Concurrency Structure, would be better to have them aligned with waiting times once answer go to the bottom etc.
What problems is the product solving and how is that benefiting you?
Any ongoing issues, New idea's better practices etc
Review as a Bupa employee
What do you like best about the product?
Sprinklr AI summary can be good (at times)
What do you dislike about the product?
Sprinklr is awfully overcomplicated. There's too much going on and it needs to be simpler.
While the AI summary can be good, it doesn't always generate the correct information in what's been discussed case by case.
Chats dropping in is messy most of the time, regardless of what your settings are, confusing agents on where they're meant to go etc.
While the AI summary can be good, it doesn't always generate the correct information in what's been discussed case by case.
Chats dropping in is messy most of the time, regardless of what your settings are, confusing agents on where they're meant to go etc.
What problems is the product solving and how is that benefiting you?
I'm unsure how to answer this question - Sprinklr is used as a chatting platform for customers to speak with us.
Reliable system
What do you like best about the product?
Reliable, very rarely have connection or orther issues. I like that I can view all of my chats easily and naviagting between screens is easy.
What do you dislike about the product?
Hard to get digital support as we need to go through our company rather than direct with sprinklr
What problems is the product solving and how is that benefiting you?
Communicating with members
Easy chat system with a lot of customisation
What do you like best about the product?
I enjoy the fact that there is so much customisation that can be added to the system.
What do you dislike about the product?
Sometimes the descriptions are a bit strange without manual editing.
What problems is the product solving and how is that benefiting you?
Allowing us to amalgamate a number of different chat sources and also implement an in-depth AI service in to the system.
Sprinklr Service
What do you like best about the product?
The tracking and functionality on Spinklr are extremely well done. It's used multiple times a day getting hit by mutliple CSA's without fail.
What do you dislike about the product?
Sometimes the service can go down and have timeout issues.
What problems is the product solving and how is that benefiting you?
Clean conversations with Members.
Efficient, smart and helpful
What do you like best about the product?
The AI attributes make life super simple
What do you dislike about the product?
Sometimes the way chats fall in can be somewhat inaccurate
What problems is the product solving and how is that benefiting you?
The AI generated notes makes my job a dream.
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