Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Sprinklr for Businesses
What do you like best about the product?
Sprinklr is a great tool for monitoring comments, posts, and reposts on various social media channels. It makes it super convenient and is relatively easy to use. We also love the reporting and how it helps us manage our SLA.
What do you dislike about the product?
We have run into difficulties liking instagram posts via sprinklr and with our SLA reporting having errors but support is great and willing to help!
What problems is the product solving and how is that benefiting you?
It is very convenient to interact with our members and helps us stay organized and keep track of who is working on what and how we are engaging!
- Leave a Comment |
- Mark review as helpful
Not very intuitive
What do you like best about the product?
You can do a lot of things, like community management, social listening and social media campaign management.
What do you dislike about the product?
It's not the easiest to dive deep into the social listening data.
What problems is the product solving and how is that benefiting you?
We are monitoring social media mentions of our brands to risk/crisis management.
Muy Funcional y bastante intuitiva
What do you like best about the product?
Su forma de adaptarse al estilo de trabajo, la forma de verificar cada reporte es muy sencillo de usar
What do you dislike about the product?
Muy de ves en cuando se cierra la página y es necesario iniciar sesión nuevamente
What problems is the product solving and how is that benefiting you?
La comunicación interactiva con el cliente, y al momento de analizar la gestión de asesores
Enables me to keep track of social cares.
What do you like best about the product?
Easy to use and allows me to monitor social care comments.
What do you dislike about the product?
It can be difficult to approve custom responses. Messages can get lost and it can be tricky to locate old cases.
What problems is the product solving and how is that benefiting you?
Using to monitor social cares and engagment for business/customer service purposes.
Sprinklr is great, but not the most user friendly.
What do you like best about the product?
How its fairly intuitive, and easy to use.
What do you dislike about the product?
It bugs out often, and can be extremely slow.
What problems is the product solving and how is that benefiting you?
It helps schedule social posts and relieves us of doing this as they come.
Easy-to-Learn Social Scheduling Platform
What do you like best about the product?
I like that Sprinklr is nice to look at and simple to use to schedule social posts. I can see what the rest of my team is posting and analytics from other platforms all in one place and adjust my posting strategy accordingly. I use Sprinklr to post multiple times throughout the day, and it only takes a couple of minutes to do.
What do you dislike about the product?
I don't have any problems using the platform, but there are a couple of features I think would be helpful - I would love to be able to view the scheduling calendar in different tabs with different filters on at the same time - I post to certain platforms, but would like to be able to reference the other platforms without having to go in and reset my filters each time. I also think it would be helpful if the post failed notification was a little more prominent, because it can be easily missed. Lastly, I would like it if content could be grouped together even if it's split among multiple pages to make the posting calendar look cleaner and be easier to navigate.
What problems is the product solving and how is that benefiting you?
It streamlines the posting process and keeps all posts and analytics in one place, which saves a lot of time for our marketing team as a whole.
Good way to have all campaigns from different platforms but many errors occur when creating campaign
What do you like best about the product?
They are always willing to help resolve any issues.
What do you dislike about the product?
Issues arise before launching a campaign.
What problems is the product solving and how is that benefiting you?
When a campaign or ad cannot be published, the rep helps to resolve it, and if they can't, they create a ticket to get it fixed.
Excellent Experience
What do you like best about the product?
It's pretty easy to use and to undertand even with multiple accounts and different brands to manage.
What do you dislike about the product?
The service we acquired is pretty basic, having not many features as some of the other plans available. It's not that we dislike it, it's just not as good.
What problems is the product solving and how is that benefiting you?
We can manage a high amount of comments and messages on our social media accounts, which given the size of our brands is impossible to do natively.
We are using SPRINKLR in Social media modules , care module, listening module & Benchmarking
What do you like best about the product?
Social Media Listening Module - ease of use - customer support
What do you dislike about the product?
nothing recalled right now for this issue.
What problems is the product solving and how is that benefiting you?
social media handling to enhance our response time to the bank page + to have sentiment report for social media mentions
does not crash often, yet it could be better
What do you like best about the product?
it does not crash and there are lots of functions to be used
What do you dislike about the product?
chat is not so useful, it takes several seconds for pages to be loaded, shifting channels takes too many clicks and loading time
What problems is the product solving and how is that benefiting you?
Chat is being replaced with other channels more convenient to use
showing 11 - 20