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A good social media management program
What do you like best about the product?
What I like most is that the menu is intuitive, the individual columns are clear and it is easy to generate reports summarizing activities.
What do you dislike about the product?
There's nothing I don't like about Sprinklr Service.
What problems is the product solving and how is that benefiting you?
Sprinklr solves the problem of logging in to multiple accounts from different clients at once. Notifications come in one place and everything is organized.
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Great tool enabling business evolve how we engage with our customers & community.
What do you like best about the product?
Flexibility - The migration team has been receptive to feedback, and the team facilitated the transition.
Scalability—As a first-in-the-fever migration, Sprinklr adapted to our team's requirements and ensured ease of use.
Scalability—As a first-in-the-fever migration, Sprinklr adapted to our team's requirements and ensured ease of use.
What do you dislike about the product?
The terminologies used can confuse business during the Run-the-business activities & reporting.
What problems is the product solving and how is that benefiting you?
Insight listening & gathering is made easy & gets boosted by the variety of programmable filters & broad scope of lookups. We can monitor a huge group of social media platforms right through a single search module.
Best social media magagement tool EVER
What do you like best about the product?
I love that Sprinklr is easy to use, intuitive and full of features that makes a life of any social media manager easier. I'm delighted with Sprinklr after using softwares like Socialbakers (Empli) and Khoros. Also, their customer support is top tier. Sprinklr guided us through all the account setup and implementation, help us adding features that we really needed and made some videocalls to talk with us and understand our needs.
As social media manager, I have to use Sprinklr every day and I do really think this is the ultimate social media management tools for business and enterprises.
As social media manager, I have to use Sprinklr every day and I do really think this is the ultimate social media management tools for business and enterprises.
What do you dislike about the product?
Sprinklr can improve the Dark Mode and translations. For spanish, translations are terrible, and they feel uncomplete.
What problems is the product solving and how is that benefiting you?
Manage all the social networks easily, assigning roles and accounts for each individual is a win. Avoid publishing by mistake in other platforms is the best feature. Also, the almost native social media features Sprinklr has is a game-changer.
Incredible tool
What do you like best about the product?
Sprinklr's comprehensive platform, scalability, multi-channel support, advanced analytics, and customer care features make it a favored choice for businesses seeking to efficiently manage their social media presence.
What do you dislike about the product?
Due to the complexity of the platform, the software can be challenging to learn and to fully utilize its features.
What problems is the product solving and how is that benefiting you?
Interacting with customers on social media, sorting things out in queues and priorities, and delivering a high-quality interaction.
Right Path to AI
What do you like best about the product?
The use of AI helps and it is great to see that the service is on a path to utilize AI to its full potential.
What do you dislike about the product?
There are some aspects that feal clunky and repetitive with the UI. I wish the UI could be more streamlined and not feel so busy all the time.
What problems is the product solving and how is that benefiting you?
There is more ease in locating a customers information and past contact history. Also, it is great as a agent to have one spot for QA Evals, my schedule and daily work
Sprinklr review
What do you like best about the product?
I enjoy the system navigation panel and education dock.
What do you dislike about the product?
I least enjoy the sound delays in Sprinklr.
What problems is the product solving and how is that benefiting you?
Sprinklr is allowing our company to conduct education courses and meetings within the system. This makes things more accesible as they are all in one place.
Sprinklr administrator experience
What do you like best about the product?
I like the best how the service is integrated with social media accounts and the ease of use to provide support to customers.
What do you dislike about the product?
I think and area of opportunity would be for the service to be easier to navigate through and less clunky. A friendlier user interface would be beneficial.
What problems is the product solving and how is that benefiting you?
Sprinklr helps connect customers to the business customer support teams.
A tool with many possibilities, but complicated
What do you like best about the product?
The tool is very extensive, providing plenty of opportunities to respond to users' messages and, in addition, to tag their responses. This makes the subsequent creation of periodic reports and statistical summaries easier.
What do you dislike about the product?
The tool seems a bit complicated to me. It took me a long time to implement to use it.
What problems is the product solving and how is that benefiting you?
The tool is very helpful in the day-to-day work of replying to messages left by internet users on social media. Sprinklr is virtually faultless and works very quickly. Once you know the instructions for using it, work is pleasant and organised.
All in one platform to get everything done!
What do you like best about the product?
Having so many different social features embedded in one platform is a time saver at least.The efficienct to jump fromcare, to analytics, to the knowledgebase is unique and well appreciated.
What do you dislike about the product?
With any innovation there will be bugs so sometimes there are bugs that affect efificiency, workflow is still doable just not at the usual level that is enjoyed.
What problems is the product solving and how is that benefiting you?
Allowing us to stay in the know with our customer base and promoptly engaging positively and/or solving their issues.
Efficient communication platform!
What do you like best about the product?
Sprinklr is very intuitive and easy to use.
Its a great platform to help our costumers doubts increasing the possibilities to answer by phone, chat or e-mail, all in one place.
I'm able to do a great costumer support since I can writte case notes and I can chek later what the call theme is about.
I use it everyday and I can reccomend Sprinklr for anyone who wants to provide a great service for the costumers and itselfs.
Its a great platform to help our costumers doubts increasing the possibilities to answer by phone, chat or e-mail, all in one place.
I'm able to do a great costumer support since I can writte case notes and I can chek later what the call theme is about.
I use it everyday and I can reccomend Sprinklr for anyone who wants to provide a great service for the costumers and itselfs.
What do you dislike about the product?
Sometimes the connection its poor, and I cannot listen the costumer very well.
What problems is the product solving and how is that benefiting you?
Sprinklr help me get connected with customer in a very near relation with the merchant.
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