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Review as a Bupa employee
What do you like best about the product?
Sprinklr AI summary can be good (at times)
What do you dislike about the product?
Sprinklr is awfully overcomplicated. There's too much going on and it needs to be simpler.
While the AI summary can be good, it doesn't always generate the correct information in what's been discussed case by case.
Chats dropping in is messy most of the time, regardless of what your settings are, confusing agents on where they're meant to go etc.
While the AI summary can be good, it doesn't always generate the correct information in what's been discussed case by case.
Chats dropping in is messy most of the time, regardless of what your settings are, confusing agents on where they're meant to go etc.
What problems is the product solving and how is that benefiting you?
I'm unsure how to answer this question - Sprinklr is used as a chatting platform for customers to speak with us.
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Reliable system
What do you like best about the product?
Reliable, very rarely have connection or orther issues. I like that I can view all of my chats easily and naviagting between screens is easy.
What do you dislike about the product?
Hard to get digital support as we need to go through our company rather than direct with sprinklr
What problems is the product solving and how is that benefiting you?
Communicating with members
Easy chat system with a lot of customisation
What do you like best about the product?
I enjoy the fact that there is so much customisation that can be added to the system.
What do you dislike about the product?
Sometimes the descriptions are a bit strange without manual editing.
What problems is the product solving and how is that benefiting you?
Allowing us to amalgamate a number of different chat sources and also implement an in-depth AI service in to the system.
Sprinklr Service
What do you like best about the product?
The tracking and functionality on Spinklr are extremely well done. It's used multiple times a day getting hit by mutliple CSA's without fail.
What do you dislike about the product?
Sometimes the service can go down and have timeout issues.
What problems is the product solving and how is that benefiting you?
Clean conversations with Members.
Efficient, smart and helpful
What do you like best about the product?
The AI attributes make life super simple
What do you dislike about the product?
Sometimes the way chats fall in can be somewhat inaccurate
What problems is the product solving and how is that benefiting you?
The AI generated notes makes my job a dream.
Great!
What do you like best about the product?
Lots of different functions, easy to view and manage.
What do you dislike about the product?
Pre defined content could update a little better to reorder from most used - least used.
What problems is the product solving and how is that benefiting you?
Giving a more flexible and personable way to speak with customers.
Efficient, and easy to use.
What do you like best about the product?
Efficient, easy to use, ease of integration, intelligent AI features.
What do you dislike about the product?
American spellcheck is used, which is in incorrect in spelling at times for non american users.
What problems is the product solving and how is that benefiting you?
Adding additional features is helpful
The system is easy to use
What do you like best about the product?
Active and idle chats are easy to be monitored
What do you dislike about the product?
I wish Sprinklr can have a function for storing personal canned responses
What problems is the product solving and how is that benefiting you?
Spinklr has the pro-active chat and Agent Nudges function, so it is a quick reference to define the problem and task
Sprinklr Feedback
What do you like best about the product?
I find the responses are often quite helpful and informative, often times there is an outcome within the first response.
What do you dislike about the product?
Opposed to the first answer, there have been experiences where the response has been drawn out and confusion created via the back and forward.
What problems is the product solving and how is that benefiting you?
Currently working on building new features to help us support our customers routing and connecting with out agents in a more direct and prompt manner
Its like a clever Ai bestfriend easy to use and understand
What do you like best about the product?
The way it lets you know how many chats you have handled and the feedback that customers can give so that you can upskill and get better in that area
What do you dislike about the product?
That it sends you chats that should be for other deaprtments
What problems is the product solving and how is that benefiting you?
By giving me some agent nudges on what they think it should be about
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