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Sprinklr Unified-CXM Platform

Sprinklr | 1

Reviews from AWS Marketplace

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External reviews

214 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Marketing and Advertising

Sprinklr for ultimate customer care

  • June 04, 2018
  • Review provided by G2

What do you like best about the product?
Very user friendly and intuitive. Dashboard is easy to use and understand right off the bat.
What do you dislike about the product?
Setup is cumbersome because it requires support from their team. Very user-friendly, intuitive setup.ververy
What problems is the product solving and how is that benefiting you?
Managing customer service on the platforms can be streamlined and more easily managed by the team, customer I ssues can be delegated and tracked.

    Ricardo M.

The tool is very powerful but challenging to know and set up all the features within it

  • May 29, 2018
  • Review verified by G2

What do you like best about the product?
I love the ability to create boards with incoming messages from all of our owned social channels. This makes it easy for our social Reps to sort through the messages and respond accordingly.
I also like the dashboards once they are set up, but creating them is cumbersome.
What do you dislike about the product?
I wish the initial set up was done on-site through multiple days of identifying the customer's needs plus a showcase of all the features the customer is not even aware of that could benefit their business. For my particular learning preference, I can work more effectively with someone on-site, rather than remote via video conference.
I also wish there was better support for ingesting App Store reviews from Apple App Store, Google Play Store, and Amazon App Store. Also, the ability to post into Forums right from Sprinklr.
What problems is the product solving and how is that benefiting you?
We want to increase the efficiency of our social Reps and we have accomplished that with Sprinklr. The one part we are still working on is to easily pull customer care insights (like dashboards and reports) from all the care related incoming messages. It's taken a long road and lots of effort and support from Sprinklr team but we are close to having something very useful.

    Airlines/Aviation

Took our social care game to the next level

  • May 26, 2018
  • Review verified by G2

What do you like best about the product?
The seemingly endless modification possibilities and new upcoming features!
What do you dislike about the product?
Not much to complain about here actually.
What problems is the product solving and how is that benefiting you?
Huge benefits in social care response times across all channels. We can also now scale with confidence.

    Marketing and Advertising

Useful Platform

  • May 22, 2018
  • Review verified by G2

What do you like best about the product?
I like that the widgets and dashboards and streams are user friendly once they're set up.
What do you dislike about the product?
Setting up the widgets and dashboards and streams requires a lot of help/managed services.
What problems is the product solving and how is that benefiting you?
It has made our community management team more efficient.
Recommendations to others considering the product:
The managed services team and support team are very useful. Use them well and often.

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