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possibilities
What do you like best about the product?
the amount of possibilities that sprinklr can adapt and integrate with other platforms to make it seamless and a one stop shop.
What do you dislike about the product?
extraction and filteration of data, for example if I want to only see the cases linked to a particular score/ result filteration options within widgets are not as much
What problems is the product solving and how is that benefiting you?
more realtime data
ease of usage and ability to locate and drilldown cases easier
ease of usage and ability to locate and drilldown cases easier
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The opportunities are Endlee
What do you like best about the product?
The information that we can create, pull for reporting, AI you name it, it has alot of potential and we can end up using the one system for most of the things we need as a business.
What do you dislike about the product?
Reporting being broken or not correct, is frustrating.
Also our consultants getting more chats then they are meant too, with the answer always being they don't know or it is working correctly, when our people are stressed.
Also our consultants getting more chats then they are meant too, with the answer always being they don't know or it is working correctly, when our people are stressed.
What problems is the product solving and how is that benefiting you?
Better system than our previous provider, has potenial for more
A solid platform that allows near infinite customisation.
What do you like best about the product?
willingness to build any and all requests
ongoing updates to platform and features
keys to the city, less restrictive than other platforms
ongoing updates to platform and features
keys to the city, less restrictive than other platforms
What do you dislike about the product?
Custom builds can take a while for tech issues to be resolved.
What problems is the product solving and how is that benefiting you?
increase in volume of work. many automation features can be used to increase efficiency.
The customization from a reporting perspective is phenomenal.
What do you like best about the product?
I like how I can create and generate a dashboard for multiple reports that I need at the drop of a hat.
What do you dislike about the product?
The main screen is very cluttered and it's hard to navigate visually
What problems is the product solving and how is that benefiting you?
Alleviating the pressure on the in-person and phone staff by initiating, continuing and completing enquiries entirely online. The best part is the "not entirely live" scope of the system; where a member may return when they're in a better spot to chat.
Well structed, easy to work with and reliable.
What do you like best about the product?
Integrated systems and flexibility with implementing company resources with ease.
What do you dislike about the product?
Sometimes translating in French, even though easy to use this could be fixed.
What problems is the product solving and how is that benefiting you?
Ability to remain connected with customers from variety of platforms and allowing for employee punch-in. Advises how long I've been at work, and how long I've been out-of-work.
Features and capabilities
What do you like best about the product?
Evaluate whether Sprinklr Service offers the features and capabilities that align with your friend or colleague’s needs. Consider aspects like social media management, customer engagement, analytics, and automation.
What do you dislike about the product?
While Sprinklr offers extensive customization options, setting up specific workflows or customizing reports may require additional effort.
What problems is the product solving and how is that benefiting you?
Coordinating with team members for approvals, scheduling, and content creation was cumbersome.
Sprinklr’s collaboration features streamline our workflow. We can assign tasks, review content, and maintain version control seamlessly.
Sprinklr’s collaboration features streamline our workflow. We can assign tasks, review content, and maintain version control seamlessly.
Sprinklr Service Review
What do you like best about the product?
It provides provides a range of flexible cloud solutions, with customisations, smooth integrations, and continuous real-time monitoring of crucial contact centre. Sprinklr's team of trained experts to catered our requirements including services such as Inbound and Outbound Voice ,Live Chat Support,Unified Agent Desktop,Omnichannel Routing,Supervisor Console.
What do you dislike about the product?
UI could be improved by adding new features to make it more user friendly.
sometime network downtime is also a problem. Integration with current CRM system should be improved to make it more productive
sometime network downtime is also a problem. Integration with current CRM system should be improved to make it more productive
What problems is the product solving and how is that benefiting you?
It improves agent efficiency, engaging customer experiences, and cuts costs by 20 %. It also provides AI features like automation and self-service into their offerings and machine learning to improve customer experience and agent performance.
Balanced
What do you like best about the product?
Key strengths include AI-powered tools for sentiment analysis and predictive analytics, and customizable administrative controls.
What do you dislike about the product?
the platform can be complex and difficult to navigate, with limited customization flexibility and a less user-friendly reporting interface.
What problems is the product solving and how is that benefiting you?
Issues related to managing customer interactions and brand engagement across multiple digital channels. provides a unified platform for social media management, customer service, and marketing, enhanced by AI for better sentiment analysis, predictive analytics, and automated workflows, which improve efficiency and consistency in customer engagement.
Sprinkler has brought a lot of value
What do you like best about the product?
Has helped us create powerful social campaigns and social listening
What do you dislike about the product?
Would like to see new features in the future.
What problems is the product solving and how is that benefiting you?
connecting with our users and capturing valuable insights
Usage and Review of Sprinklr Service
What do you like best about the product?
its quality and variety of services helps organisations to adapt to more platforms which are user friendly. the customer service is also on point.
What do you dislike about the product?
there is not much dislikes as its a new ccaas based platform.
What problems is the product solving and how is that benefiting you?
contact center cost will be reduced by integrating important factors.
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