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A welcome upgrade from previous vendor
What do you like best about the product?
The customisability of the platform, and the features that are present out of the box.
The ability to create metrics within the platform and real time reporting has been a welcome addition for our business.
The out of the box Conversational AI to allow intent based routing, reporting and message level alerts is allowing us to scale out the functionality and autmation within our service.
The open API functionality has allows use to start integration with our internal systems within the first year of go live, and considering we had minimal integration after 7 years with our previous vendor this has allows us to really integrate Sprinklr as part of our internal platforms, rather than being an addition to what we already have.
The ability to create metrics within the platform and real time reporting has been a welcome addition for our business.
The out of the box Conversational AI to allow intent based routing, reporting and message level alerts is allowing us to scale out the functionality and autmation within our service.
The open API functionality has allows use to start integration with our internal systems within the first year of go live, and considering we had minimal integration after 7 years with our previous vendor this has allows us to really integrate Sprinklr as part of our internal platforms, rather than being an addition to what we already have.
What do you dislike about the product?
There is a steep learning curve in the use of the platform, the building and enhancements, and as a team that likes to be hands on and self sufficient - the upskilling of our SME's internally took much longer than anticipated.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is allowing us to build unique journies for each of customers based on their initial intent and reason for contact, allowing us to work to automated all of our transactional converations, allow our agents the space and ability to have the most complex conversations for the betterment of the customer experience.
Their ability to implement GenAI+ into their platform at pace has also opened up alot of doors for us to improve on our current automations.
For our agents, the platform is allowing them to be much faster and handle more converations per day, and have all of the resources at their finger tips, rather than using mulitple platforms to find information.
Their ability to implement GenAI+ into their platform at pace has also opened up alot of doors for us to improve on our current automations.
For our agents, the platform is allowing them to be much faster and handle more converations per day, and have all of the resources at their finger tips, rather than using mulitple platforms to find information.
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The experiance is good, it is userfriendly. Highly adaptable and provides advanced insights.
What do you like best about the product?
Sprinklr has effectively managed our intricate requests, ensuring a smooth process and playing a key role in delivering an exceptional customer experience.
What do you dislike about the product?
Improvements are necessary in establishing a feedback mechanism and implementing a fair process for resolving existing issues, thereby enhancing customer loyalty.
What problems is the product solving and how is that benefiting you?
The process is easily accessible and understandable. The "Intuition Bucket" feature proves highly beneficial. The tabs are user-friendly and offer a variety of options. Facilitates productivity tracking.
Sprinkler the best friendly tool ever!!!
What do you like best about the product?
It is the most simple user friendly tool ever.
Its help to track the productivity of the team.
It helps to track login and break hours too.
It is easy to login and logout.
Most simple to understand and use.
Its help to track the productivity of the team.
It helps to track login and break hours too.
It is easy to login and logout.
Most simple to understand and use.
What do you dislike about the product?
Sprinkler some times lagg abit.
There are buggs in it.
It can also have some more features like to solve the cases.
There are buggs in it.
It can also have some more features like to solve the cases.
What problems is the product solving and how is that benefiting you?
Sprinkler helps to solve the customer issue wisely, it also helps to address thier problem with proper solution and resolution .
There are features which help to redirect the cases in a very proper way.
It helps to find cases intuition and also solve them and helps to track productivity.
There are features which help to redirect the cases in a very proper way.
It helps to find cases intuition and also solve them and helps to track productivity.
Unfied platform to manage customers, employees and data
What do you like best about the product?
Real time Reporting , Canned responses for the customer , the Knowledge base. Case history and Profile colabration are the most amazing feature i have used.
What do you dislike about the product?
Not exactly but sometimes the Slowness of the tool.
What problems is the product solving and how is that benefiting you?
It actually helping us to use one single platform instead of so many at one given time, Its easy , fast and time saving.
It's a great tool.
What do you like best about the product?
Minimal layout and easy to use. great tool for social media executives
What do you dislike about the product?
It sometimes takes time to load the page
What problems is the product solving and how is that benefiting you?
The updated data we get from sprinkler is very beneficial.
Great CRM
What do you like best about the product?
Sprinklr has a clean navigation and only restricted in service due to API limitations.
What do you dislike about the product?
Sales team always trying to upgrade and renew at higher rates.
What problems is the product solving and how is that benefiting you?
Sprinklr allowed us to create approval workstreams so that it was ensured that every piece of content was reviewed and approved by appropriate parties.
Easy interface and integrations of statistical respresentation.
What do you like best about the product?
Capturing real time data/customer complaints and quick to send resolutions. It has various features, resulting in better optimization and organization of work.
What do you dislike about the product?
occasioanally we get an error on sprinklr for complaints from the customer not getting assigned to the user, i think that can be worked upon.
What problems is the product solving and how is that benefiting you?
Sprinklr is helping us to resolve the customer complaints on social media. it captures all the complaints and we reslove them for our customers.
Great Customer Support!
What do you like best about the product?
When I was researching which Social Media Management Tool to use, I reached out to multiple companies, approximately five of them. Among all the options, Sprinklr stood out with their exceptional service right from the first call. Initially, I didn't get too excited because I know that sales pitches can differ from the actual product. However, as time went on, I had my first demo meeting where I was introduced to a sales and tech specialist, as well as the sales manager who had decision-making authority. They made each meeting time-efficient, eliminating the need for back-and-forth conversations within their team. It was a sensational experience, and I'm truly grateful for that.
I ended up signing up for their product, not just because of their service, but because I genuinely believe their platform is the best for our specific needs. When I transitioned to the implementation team, the fantastic experience continued. They coordinated every detail and specification to ensure they aligned with our requests. And now, we are working with the Success team, and everyone in this company is amazing. Each individual gives their best and puts in 100% effort in their respective roles. I couldn't be happier with the service and tool!
I ended up signing up for their product, not just because of their service, but because I genuinely believe their platform is the best for our specific needs. When I transitioned to the implementation team, the fantastic experience continued. They coordinated every detail and specification to ensure they aligned with our requests. And now, we are working with the Success team, and everyone in this company is amazing. Each individual gives their best and puts in 100% effort in their respective roles. I couldn't be happier with the service and tool!
What do you dislike about the product?
I didn't like that the integration with GA4 implied an extra cost.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us with social media management, community management, and analytic reporting.
Must have tool for managing social reviews and handling complete customer journey
What do you like best about the product?
Sprinklr's social tool excels in streamlining social media management. Its comprehensive analytics, scheduling, and collaboration features make it a top choice for managing digital campaigns effectively.
What do you dislike about the product?
The UI needs overhaul. its too cluttered and requires a cleanup
What problems is the product solving and how is that benefiting you?
the tool provides a single UI to service customers across all platforms and allows a very quick turn around time to handle customer complaints
Good for Customer Experience
What do you like best about the product?
Sprinklr Service has been supporting a lot for handling our customers query in 360 degree.
What do you dislike about the product?
With Sprinklr learning curve is slightly disappointing.
What problems is the product solving and how is that benefiting you?
Sprinklr helping us to manage customer queries for all supprt channels.
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