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BEST TO WORK WITH, LOVE IT!!!
What do you like best about the product?
It helps in interacting with multiple digital channels, such as social media, email, chat, and more. we can customize the platform according to our requirements. Sprinklr is very secured. It has many features. I love how I can work on various different channels on one dashboard.
What do you dislike about the product?
Sprinklr's customer support is not that helpful. We have also experienced some performance issues and slow loading times.
What problems is the product solving and how is that benefiting you?
Sprinklr service has been very beneficial to me. I like how I can work on different Tiers on one dashboard and we can also see our work data at the same time. It also provides us notification facility which helps us a lot. It aslo suggest us social media replies which really helps in response time.
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Sprinklr is the best social media management and social listening tool in the market.
What do you like best about the product?
Sprinklr is very easy to use. Responding to customer's digital queries and complaints has become much easier with Sprinklr. I can work with more efficiency and less complications because of its user-friendly user interface. Social listening, Agent productivity count, Case audits and Generating reports are much easier with Sprinklr compared to the other social media management tools available in the market. With Sprinklr, I have had the best experience so far.
What do you dislike about the product?
Sometimes when there is a high case flow the tool lags and the case notifications are delayed. Also there are times when Sprinklr assigns late cases due to which the response SLA gets affected.
What problems is the product solving and how is that benefiting you?
Sprinklr is helping me in the following ways:
1. It helps in responding to customer's queries and complaints quickly because of its time stamp feature.
2. The case hold-up time widget helps in tracking the case hold-up time in agent's bucket
3. Agent productivity dashboard helps in tracking the cases actioned by the agents.
4. We can add and customize tags and macros as and when required with the help of Sprinklr support team.
5. Case notifications feature keeps us notified whenever a case is assigned even if we are working on other tabs out of sprinkler such as Word or Excel.
Sprinklr's user-friendly user interface makes learning and accessing the tool easy.
1. It helps in responding to customer's queries and complaints quickly because of its time stamp feature.
2. The case hold-up time widget helps in tracking the case hold-up time in agent's bucket
3. Agent productivity dashboard helps in tracking the cases actioned by the agents.
4. We can add and customize tags and macros as and when required with the help of Sprinklr support team.
5. Case notifications feature keeps us notified whenever a case is assigned even if we are working on other tabs out of sprinkler such as Word or Excel.
Sprinklr's user-friendly user interface makes learning and accessing the tool easy.
SPRINKLR!!! is the best in the business
What do you like best about the product?
Being user of HGS, Sprinklr is extremly user friendly, can be used on the go, sprinklr helps our team to give better productivity in less time. Its multi-feature helps us do various tasks simultaneously.Sprinklr helps to engage with customers effectively. It is very easy to manage various social media platforms. With my personal experience, Sprinklr stands out amongst all the other tools in terms of service.
What do you dislike about the product?
There are times where applying an action won't automatically refresh a case, making it seem as though the action didn't go through, but in reality it did. Sometimes it lags and had to refresh couple of times.
What problems is the product solving and how is that benefiting you?
Sprinklr tabs help us to organise the cases well in our bucket. Notification tab make it easier to keep our previous cases in check. the pop up sound of the notification tab is really helpful. Master Agent Productivity Tab help us to keep a tab on our agents productivity and their performance. Dashboard feature help in terms of going through the cases which yet to be assigned. AUX feature is very smooth and easy to use for switching between Available, Training and breaks. Dark Mode feature is extremely helpful while working at night. Sprinklr is a multi-featured tool and the features are alligned in such a way that it is user friendly and easy to learn and access.
Very efficient social listening tool!!
What do you like best about the product?
Sprinklr has a social listening tool as been very convenient as it provides deep insights of data.
What do you dislike about the product?
Not really dislike! But just to give a feedback. Sprinklr can introduce more templeated colours in background other than dark mode and light mode.
What problems is the product solving and how is that benefiting you?
As Sprinklr provides you the deep insights of customer feed with just one click. It really becomes very easy as you can access everything in one click rather than doing it manually!
It's the most user friendly tool to manage all the social media platforms at one place.
What do you like best about the product?
The approver feature! where the agent reply to a query and it goes under approver queue. Which is one of the great feature which helps user to rectify responses if its wrong. The notification panel where the cases are notified even when the tags are changed or if the case is recreated. Reports are so detailed and perfect specially the case hold up time calculator.
What do you dislike about the product?
Sometimes when you try to login during the start of the day, when you click on login, the tab takes time to go to main dashboard. Then you have to reload the whole chrome tab and then its processed in moment.
What problems is the product solving and how is that benefiting you?
Sprinkler is helping us to manage all our brand's social media platforms under one roof. Its helping us to manage the customer's complaints and queries in one single tab which is the best feature. Features like approval dashboard and report dashboard are most useful feature which we can use on daily basis to track the productivity and quality of our brand.
SPRINKLR- the multi purpose king
What do you like best about the product?
Personally speaking I've used many tools in my previous organizations like sales force, help desk etc. But Sprinklr, by far is the best tool I have come across. The comprehension of Sprinklr service is easy to go and very user friendly. Everything so easily explained and smooth functioning. It reduces the effort to perform any task. The different channel feature helps in multi tasking and handling different processes in one go. The other best service I like about Sprinklr is its customization. It has prompt service.
What do you dislike about the product?
To be fair enough Sprinklr does have some drawbacks but for me, those are negligible. But stil to mention a few Sprinklr seems to be less stable at times. So, it does have stability issue it becomes a bit difficult to rely on it. Hence, it hampers the productivity. The customer support sytem of Sprinklr goes haywire at times. When Sprinklr goes down it becomes challenging to get in touch with a customer representative. Sprinklr is not cost efficient as it is an expensive tool and not every small businesses can afford.
What problems is the product solving and how is that benefiting you?
Sprinklr helps me to communicate and cordinate well with the team. This way, it increases the productivity at the same time saving efforts and reduces duration. Sprinklr helps to manage risks that benefits us with less compliance issue. Sorinklr is employee friendly unlike other tools in the market. Hence, it fun to use and gives higher productivity. It seldom lack. The notification panel of sound and display is on point. The dark mode helps to work during the night shift by reducing the stress on eyes and vice versa in the day shift. The Aux section is very nicely categorized in terms every aspect (break, training, tier change, and other roles). The Tab system is helps us to differentiate between the tiers and other assignment channels. The supervisor access helps the team to have a complete knowledge of the activity of an agent right from logging in to logging out. The case creation and the associate and disassociate feature of Sprinklr beats every other tool.
Listening Tools
What do you like best about the product?
Sprinklr helps to provide consolidated data with comparison mode for ease of analysis. The presentation features can be useful to avoid any MS work
What do you dislike about the product?
At times picking measurements and dimensions can be tricky.
What problems is the product solving and how is that benefiting you?
Sprinklr is the go to tool any listening feedback and working on Care Console. It ensure all platforms can be worked together
My favorite ORM Tool - Sprinklr Service
What do you like best about the product?
Sprinklr Service is one of the finest tools to solve multiple problems related to marketing. No other tools come even close to this tool's amazing user interface.
What do you dislike about the product?
I don't like the Sprinklr Service's mobile application as it has a few glitches which can be resolved and thus it can be more enhanced and compatible with mobile devices.
What problems is the product solving and how is that benefiting you?
Sprinklr service is helping our business to be more productive by saving time and increasing the quality of work as compared to other CRM tools and thus providing us a great experience.
Sprinklr - A unique tool used in customer interaction on social media platforms.
What do you like best about the product?
Sprinklr is an intuitive and user-friendly tool that is compatible with different browsers and devices. The best tool that can be used to interact with a wide range of customers on different social media platforms at a time. It becomes easy to manage posts and interactions. Responding to customer queries and comments becomes easier on Sprinklr enhancing customer satisfaction.
What do you dislike about the product?
The effectiveness of any tool depends on the specific needs and might be missing a piece from its wide array of features. Streamline and enhance their online presence.
What problems is the product solving and how is that benefiting you?
Sprinklr allows us to publish posts from a single interface across various social media platforms. It helps us to engage with our customers by responding to queries, comments, and mentions directly from the platforms.
Sprinklr - GOAT! CXM at its best!!!
What do you like best about the product?
The best feature of Sprinklr is its UI. With being Simple, Stylish & User Friendly, it allows the user to create, schedule, and publish posts across various social media platforms using a single interface. With Sprinklr its very convenient to access history of the customer thus helping in engaging with them. Customizable macros is a big win of Sprinklr above all. You can customize Sprinklr according to your preference also no need to be too much tech savy to operate the tool and to use the features. It's Autosave feature allows us to continue the work from where we left it behind. Being assosciated with the tool since 3 years.
What do you dislike about the product?
Sprinklr's vast features can be advantageous, but some users may find them to be too much for them. Slow loading times and glitches sometimes can be frustrating and disrupt efficient workflow management. Has a mobile app too, but with limitations.
What problems is the product solving and how is that benefiting you?
We can engage with the customers directly on various channels through comments, private messages, DMs. Sprinklr monitors the brand mentions, trends, etc. over the social media thus providing us insights for customer sentiments & market. Sprinklr offer information on engagement metrics, follower growth, post performance, and other factors. Audience can be divided based on a variety of factors, enabling the delivery of customised content and targeted messaging. We can set automated workflows for approvals, content publishing, and customer service. Sprinklr offers tools to manage social media accounts and campaigns across many countries and languages, making it ideal for companies with a global presence.
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