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amazing with full history and supervision review
What do you like best about the product?
teh full history for cases and can reach them easily
What do you dislike about the product?
the signing our while not opening the page
What problems is the product solving and how is that benefiting you?
the 24 hours auto assigning as it save time
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Honest review for Sprinklr
What do you like best about the product?
Sprinklr is great because it combines customer service and marketing in one platform. Also, it is very user friendly.
What do you dislike about the product?
There are often glitches while using sprinklr. it has scope for being more optimized.
What problems is the product solving and how is that benefiting you?
It helps by putting all your customer interactions from social media ,email and chat into one place.it saves time, helps to respond faster, making it easier to improve their experience.
Case is easy to understand and use
What do you like best about the product?
Separate cases make it easy to identify responsible persons and tasks.
What do you dislike about the product?
Sometimes cases are not reflected and are lost.
What problems is the product solving and how is that benefiting you?
Real-time management of product user questions.
Easy peasy
What do you like best about the product?
Easy to use
Easy to update
Easy to personalize
Easy to update
Easy to personalize
What do you dislike about the product?
Sometimes it is hard to edit on certain platforms (ie: X and Instagram)
What problems is the product solving and how is that benefiting you?
I use Sprinklr everyday to connect to my customers, and it helps keep everything organized. I can sift through my queues via platform, date, time, etc.
Sprinklr- The Helping Hub Of Tech Services
What do you like best about the product?
Everything is good in the tool, especially the Fundamento option, because we can find all the articulates along with training material. We can also add the PKT and TNI sessions to that option, which helps us save time and reduce efforts.
What do you dislike about the product?
For Voice Player, we have to add the link that redirects to another tool which creates dependency.
What problems is the product solving and how is that benefiting you?
We were looking for a tool that would save time while also protecting the data, as we could initiate the customer's refund after checking the secure authentication that maintains compliance standards. The availability of multiple tabs in the tool helps the agent to navigate the tool while communicating with the customer.
Tech Based Product
What do you like best about the product?
The contact center management tools are efficient
What do you dislike about the product?
The report and dashbaords can be more informative
What problems is the product solving and how is that benefiting you?
The solving our customer care issue
Accurate Tool With Value of Money
What do you like best about the product?
Provides value for money on the availability of the data
What do you dislike about the product?
The dashboards can be more informative with more data
What problems is the product solving and how is that benefiting you?
Its solving our auto dialer issue
Sprinklr-The Centric Approach of Technology
What do you like best about the product?
It has a good chatbot that answers almost all customer queries.Its chatbot can collect valuable data on customer interactions, preferences, and behaviors that helps us decrease the high call volume. It is easy to add articles to the knowledge base, chat bot, and automation of emails. We can tap the case ID and find all the interactions of the customer.
What do you dislike about the product?
Sometimes the bot fails to answer queries when the user asks multiple queries at a time. For complex issues that require expertise that often goes beyond chatbot capabilities.
What problems is the product solving and how is that benefiting you?
We are using the service for chatbots and auto-responses for emails. We can easily add articles in Hindi, English, Tamil, Talugu, and Kannada that help us resolve or answer the queries of different kinds of customers.
Best in responding customer
What do you like best about the product?
Sprinklr gives ease to reply the customer and choose from the canned response
What do you dislike about the product?
Sometimes it takes time to send the OTP to login
What problems is the product solving and how is that benefiting you?
Sprinklr is fixing the issues gradually and lag issue is fixed
Sprinklr - The customer Optimizer
What do you like best about the product?
Sprinklr's best function is that all-region information is available in the knowledge Base and also helps in finding the cases, customer details and Sprinklr's platform is designed to scale with businesses as they grow and evolve, offering flexibility to adapt to changing needs, market dynamics, and technological advancements.
What do you dislike about the product?
one of the miner's disadvantages are its auto logged out in 1 hour.
What problems is the product solving and how is that benefiting you?
Sprinklr is Manual handling of customer inquiries, complaints, and feedback, also manages engagement dashboards and operation dashboards, smart responses, and the Sherlock feature to find customer account details and verification details helps in Bot management and also has a knowledge Base to access the region details.
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