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My experience with this tool is very helpful for social media management & customer care
What do you like best about the product?
What most useful was for my benefit was the engagement I had with this platform, it made me bring together the customer service experience/management. and it creates a workflow that can save you time and allow teams to focus.
What do you dislike about the product?
The downside would be integrating Sprinklr with existing systems, which could be data analytics tools wich could be time-consuming. Also, the cost of service can be a down side for the use of the platform.
What problems is the product solving and how is that benefiting you?
It allows us to analyze our raw data in our systems to facilitate our platforms and help us in our brand consistency allowing us to make sure our consumers are happy with our product.
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Reduce agent workload with super AI
What do you like best about the product?
AI agent assistance helps in a great way to achieve the customer experience
What do you dislike about the product?
CSAT prediction needs improvisation a bit.
What problems is the product solving and how is that benefiting you?
All in one solution with AI features helps us to achieve an external and internal quality score
Easy and efficient
What do you like best about the product?
Insights are incredibly useful and tracking
What do you dislike about the product?
Sometimes info can be wrong by some numb
What problems is the product solving and how is that benefiting you?
Scheduling makes things much easier, and insights are much easier to track
save cost and time
What do you like best about the product?
It allow customer to get response immediately. Save everyone time and cost. It works for 24 hours by 7 days. AI bot will response you immediately.
What do you dislike about the product?
Some specific question hard to get immediate response as need human action.
What problems is the product solving and how is that benefiting you?
It allow customer to get response immediately. Save everyone time and cost. It works for 24 hours by 7 days
Helpful platform to understand the user requirement
What do you like best about the product?
Useful platform to gauge customer data insights and growth metrics, very remarkable tool to meet customer expectations by the help of social media and channels.
What do you dislike about the product?
Serach tool and user interface in couple of social media platforms needs attention
What problems is the product solving and how is that benefiting you?
Helping to be more efficient in understanding the user requirement.
Best social platform for connection
What do you like best about the product?
Sprinklr helps us for a better understanding of the feedback on the products and services helps in advertising in a wow way and helps to get good feedback from the clients
What do you dislike about the product?
There are no more bugs or dislikes of this social platform but sometimes it confuses and not be so helpful to get feedback or prepare the presentation for the customers
What problems is the product solving and how is that benefiting you?
It sis being very helpful in advertising the exact product and preparing the analytics which results in a good way and helps to maintain a proper data on the service and relationship with the customers
Sprinklr Service offer frictionless support
What do you like best about the product?
Guided workflows helps ease our work in effecient way
What do you dislike about the product?
AI routing must have been little better.
What problems is the product solving and how is that benefiting you?
Customer service excellence has been above the par score since then
Great enterprise social media management tool
What do you like best about the product?
Social listening capabilities are robust. It also has the ability to schedule, plan, review and create social content across multiple channels. The reporting and measurement capabilities are also awesome
What do you dislike about the product?
When I tested the paid media capabilities a few years ago, I wasn't a fan. It seemed like it took longer to create paid content than doing in the native channel. It's been a few years so that may have changed.
What problems is the product solving and how is that benefiting you?
It's our social scheduling and reporting tool. We also use for social monitoring and listening.
Sprinklr Service: ORM Powerhouse!
What do you like best about the product?
Sprinklr Service has been by far the best tool that I have used in my 5+ years of Social media marketing career. Its clean user interface is the best thing about Sprinklr.
What do you dislike about the product?
While Sprinklr tool is quite user friendly but its advanced options are a little challenging to understand and requires some training or research to understand.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is solving the problem of effective Onilne Reputation Management (ORM). Its clean user interface, and ease of use in data management helps me to save time thereby increasing business performance.
A mixed bag of resutls
What do you like best about the product?
I believe the user/agent interface is well done and provides useful properties around the profile, message content, and allows agents to get a better picture of the mention sentiment/intentions/etc.
What do you dislike about the product?
The UI or third pane can be buggy, clear notes or drafts that a user was compiling and lacks any auto-save features. Also, the profile details, history, and relation to other areas or insights aren't developed and need fine tuning.
What problems is the product solving and how is that benefiting you?
I'd say problems are the latest trends and/or social media services within the overall landscape. Social moves quickly and Sprinklr aims to meet the requirements of our current needs while not overhauling the platform and products until say the new features are tested and sufficient for use.
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