Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
I love it. Great application.
What do you like best about the product?
How easy it is to use. It makes my job way easier. I like how organized our cases are which makes it easier to use. Rarely have had any troubleshooting issues with it.
What do you dislike about the product?
Sometimes the notification sound comes in late, which makes it harder on cases. Sometimes it also doesn't automatically refresh. These two things happen often when i am on the app.
What problems is the product solving and how is that benefiting you?
It helps with my social media specialist role. It helps my team organize our cases easily and overall it helps what we do every day. Also, it is very easy to use.
- Leave a Comment |
- Mark review as helpful
Unified support
What do you like best about the product?
Unifying custmer interactions across different interfaces
What do you dislike about the product?
Can be more descriptive about the service offered. Had to dig through information to really understand the use-case
What problems is the product solving and how is that benefiting you?
About scaling multiple customers with great response time for our platforms
A new user review for Sprinklr
What do you like best about the product?
When everything is working well, the process is easy and user friendly, allows for good flow from access poin to social media sites.
What do you dislike about the product?
The app can be hit or miss sometimes on my personal cell device
What problems is the product solving and how is that benefiting you?
No issues
Scalable Experience
What do you like best about the product?
Advanced analytics. The platform has strong analytics capabilities that give businesses data-driven insights into social media performance, customer engagement, sentiment analysis, and more.
What do you dislike about the product?
Chatbot Technical problems: While using the Sprinklr Service, we encountered inevitable glitches or technical issues. The user experience may be impacted, necessitating further support or troubleshooting.
What problems is the product solving and how is that benefiting you?
Teams are able to communicate more successfully, respond to client inquiries more quickly, and increase productivity because to data-driven insights, social media management, improved team collaboration, and workflow efficiency.
Great tool for compliance, best support
What do you like best about the product?
Sprinklr is a complete tool. It is most helpful for companies that are big and need all the information in one place. The support team is always there to help you and is really hands-on.
What do you dislike about the product?
Some features are still unavailable - such as stickers on stories, which make you need secure native access. The numbers on dashboards also don't always reflect what the platforms have.
What problems is the product solving and how is that benefiting you?
Primarily compliance - we work in a big company, and there are lots of stakeholders who need to have access to social media. Imagine doing that in the old days, sharing passwords with new people daily.
Superb Dashboard based tool, with multiple level filter options available + user friendly software
What do you like best about the product?
Superfast, All in one dashboard, Can break down any number in the metric you want them to
What do you dislike about the product?
Listening Module as I dont use it more often
What problems is the product solving and how is that benefiting you?
Sprinklr get me data from various of my account in one place, which helps in analyzing my content at one platform including Live video data which is amazing
Great for large companies
What do you like best about the product?
I love the all-in-one CRM interface. It makes it easier to navigate and toggle between cases seamlessly. Having all of the communications in one place makes for an efficient workflow.
What do you dislike about the product?
The lagging macros can be frustrating when you accidentally re-reply to something because it was still in the queue. I think it could be faster and more efficient.
What problems is the product solving and how is that benefiting you?
I am all about efficiency, so having everything all in one place is only truly helpful if the program can keep up with the demand of speed and data being constantly used, by many users all at the same time.
This is an awesome work console
What do you like best about the product?
I like how organized it is and easy to use.
What do you dislike about the product?
I do not have any dislikes. I really enjoy using the program to solve cases.
What problems is the product solving and how is that benefiting you?
It allows us to receive an alert each time our company name is mentioned so that we can target the question and concern and quickly resolve it.
Exceptional Social Media Management Tool
What do you like best about the product?
I have been using Sprinklr for almost three years now, and it's an outstanding social media management tool that has revolutionized how I handle my client's social media presence. This tool offers exceptional features that have significantly enhanced my efficiency and effectiveness in managing multiple social media accounts.
The user interface of this tool is sleek, intuitive, and visually appealing. It allows for seamless navigation and makes monitoring engagement and analyzing performance across various social media platforms incredibly easy.
The user interface of this tool is sleek, intuitive, and visually appealing. It allows for seamless navigation and makes monitoring engagement and analyzing performance across various social media platforms incredibly easy.
What do you dislike about the product?
While there are no significant cons of the tool, lately, I have encountered an error that pops up, so I have to log out and back in.
While this limitation doesn't significantly hinder the tool's overall functionality and effectiveness.
While this limitation doesn't significantly hinder the tool's overall functionality and effectiveness.
What problems is the product solving and how is that benefiting you?
Sprinklr allows me to monitor various social media platforms in one place. Master agent productivity helps to analyze individual performance giving an insight into multiple parameters. The Best thing is I can select the most relevant parameters and scrape data for the same.
One Dashboard Limitless Possibilities
What do you like best about the product?
Sprinklr is very customizable. We are able to pull in customer VOCs from different channels and respond through a single dashboard instead of having multiple places to respond due to customers sending messages through various channels.
What do you dislike about the product?
Creating the dashboards can be a little challenging. However, if you have a Sprinklr employee assisting, this makes the process much easier. So far, Sprinklr support has been wonderful to work with.
What problems is the product solving and how is that benefiting you?
Sprinklr allows us to respond to customers in one place instead of logging into all the different channels. This saves a lot of time and allows for easier reporting.
showing 311 - 320