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excellent SM tool
What do you like best about the product?
Sprinklr is easy to use and quite intuitive.
Compatible with various social media networks.
Possible to sort posts and massages by content.
Compatible with various social media networks.
Possible to sort posts and massages by content.
What do you dislike about the product?
There is nothing really to dislike the tool is really flexible and supportive.
What problems is the product solving and how is that benefiting you?
Tracking posts up to date. Mostly focusing on supporting the customers.
Tracking contents on social media
Tracking contents on social media
Recommendations to others considering the product:
As earlier said this tool is flexible and compatible with sm. Easy way to take care of social media
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The most dynamic tool
What do you like best about the product?
Easy to toggle between Windows within site. Provided perfect stats. Very dynamic. Multiple tools available on a window to ease the customer service approach.
What do you dislike about the product?
Freezes at times when there is a little load.
What problems is the product solving and how is that benefiting you?
It's been a one stop shop for all social media related customer services and has been able to keep up with most of loads compared to other tools. UI and UX is really easy smooth. Troubleshoot is just a refresh away
Recommendations to others considering the product:
I have been in customer care for a long time and I have used a lot of platforms but none of them have been easy to approach, use and dynamic. You want to be at the top, use the best.
Sprinklr modern is convenient to use and user friendly, easy to monitor as well
What do you like best about the product?
the best for sprinklr modern care is that you can save the dashboards and don't have to arrange them each time you log in, it's very customizable
What do you dislike about the product?
at times cases assigned get confusing for new users
What problems is the product solving and how is that benefiting you?
with sprinklr modern care, we answer customers questions, give answers, can receive pictures direct them and also invite them to fulfill survey.
Streamlined Customer Care Platform helped to reduce SLAs
What do you like best about the product?
Love that the rule engine auto-classifies inbound messages to help with prioritisation. Useful that the customer care platform is in a single tool with other marketing modules - this means you can combine data sources into powerful dashboards.
What do you dislike about the product?
The set up is complex and requires dedicated resource. That said, it comes with powerful features, so is somewhat needed to get the full value from the platform. I believe this is best suited for enterprise clients vs small businesses.
What problems is the product solving and how is that benefiting you?
Solving customer queries and issues with efficiency and quality. The platform has sped up response times considerably.
Recommendations to others considering the product:
Make sure everything you want/ discussed is in the SOW. I'd also recommend managed services if you use multiple modules.
Happy with it, but it is lacking on reporting and recents updates, such linkedin stories or IG DMs
What do you like best about the product?
The option of having everything in one place, reporting, engaging, publishing etc.
What do you dislike about the product?
It doest update the new social media tools on time, for example Linkedin stories, IG DMs
What problems is the product solving and how is that benefiting you?
havent used it yet. But the opportunity for supporting future issues is useful
Good social media tool
What do you like best about the product?
The ability to effectively respond to social media messages and The ability to adjust workspaces, control every channel from one place. Super useful for analysing metrics in all the channels you work on, from the two sides publisher and ccm agent. It is easy to create reporting dashboard the way you need it, represent it using colorful and straightforward visuals.
What do you dislike about the product?
it's not possible to integrate some channels. At the moment we don't have some channels integrated and so have to work with them manually and this is time consuming and not convenient. Sometimes the setup of channels takes a lot of time and you have to go back and forth with support to solve all the problems.
What problems is the product solving and how is that benefiting you?
the reporting system is clear and straightforward. It's easy to produce reports on social media performance every month. The dashboards are adjustable to your needs, useful and easy to understand even if you are not a social media expert.
Recommendations to others considering the product:
You should definitely consider Sprinklr Modern Care for managing your social media channels. Its easy to use for all publishing, engaging and analytics purposes. The dashboards can be adjusted to your needs. The reporting visuals are very clear and easy to use and can be filtered however you need even if you are not a social media professional. Listening tool is also very useful as it helps to pickup from the internet and analyse and participate in the conversations you need using settled keywords.
Easy to use and you can create your own reports
What do you like best about the product?
Creating my own reports so I can find all the information I need. Also by saving them I have easy access to it.
What do you dislike about the product?
Sometimes I can't export the reports that I have.
What problems is the product solving and how is that benefiting you?
Having a clear overview where I can see what exactly happenend the previous day
User friendly
What do you like best about the product?
All the possibilities I have using modern care, user friendly and gives me a great overview of my business.
What do you dislike about the product?
I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
As an admin for my company, I can use modern Care together with my agents to solve our social media cases
Recommendations to others considering the product:
If you are looking for a complete social media experience for your company I would recommend Sprinklr.
Sprinklr review
What do you like best about the product?
Easy and fast engagement with the clients.
What do you dislike about the product?
Redundant options for some macros, subscribe option not always working.
What problems is the product solving and how is that benefiting you?
Customer service issues.
Great experience
What do you like best about the product?
The reporting is absolutely fascinating. there are a lot of metrics or even custom metrics that you can use in order to retrieve all sort of indicators for tou teams work.
What do you dislike about the product?
Without a proper training it can put some difficulties. We are currently trying to identify some emails from our customers, but sprinklr wouldn't recognise them.
What problems is the product solving and how is that benefiting you?
We are managing the customer service for a big company and we switched to sprinklr from an old platform. It solved enormous reliability problems, it improved our response time and agents are happier cause it is much user friendly.
Recommendations to others considering the product:
You should make sure you have a direct contact to the sprinklr support team in order to make things go smoother. :)
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