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Must have tool for managing social reviews and handling complete customer journey
What do you like best about the product?
Sprinklr's social tool excels in streamlining social media management. Its comprehensive analytics, scheduling, and collaboration features make it a top choice for managing digital campaigns effectively.
What do you dislike about the product?
The UI needs overhaul. its too cluttered and requires a cleanup
What problems is the product solving and how is that benefiting you?
the tool provides a single UI to service customers across all platforms and allows a very quick turn around time to handle customer complaints
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Good for Customer Experience
What do you like best about the product?
Sprinklr Service has been supporting a lot for handling our customers query in 360 degree.
What do you dislike about the product?
With Sprinklr learning curve is slightly disappointing.
What problems is the product solving and how is that benefiting you?
Sprinklr helping us to manage customer queries for all supprt channels.
Manage of improvements and enhancements on an external Company environment
What do you like best about the product?
Having people that help to configure the environment to be used
What do you dislike about the product?
There are many enhancements or simple improvements that get a long to be corrected or implemented
What problems is the product solving and how is that benefiting you?
It gives us the possibility to have an environment created following our preferences to give customers a good support
Smooth and efficient
What do you like best about the product?
Sprinklr is such an easy tool to manage all social media accounts of my client's business. Not only do I find everything consolidated here but it it is so user-friendly that anyone can use it. It provides tons of data and reports within seconds!
What do you dislike about the product?
There's no downside of using Sprinklr, which is the best part! It makes work easier for you. At times, it can get stuck due to technical glitches but be assured, that is resolved quickly too.
What problems is the product solving and how is that benefiting you?
Sprinklr is making it easy to manage our social media platforms easily and time-efficiently! You get everything at one place, what more can you ask for! Not just that, It also provides real-time analysis and reports that makes working easier.
Sprinklr, the best buddy at work!
What do you like best about the product?
User interface of the tool is something which makes it outstanding in comparison to the other tools available in the market. Its easy and fun and convenient to use. It makes our work easy and helps us to complete our tasks on time. The transperancy of the tool is what makes it stand out. A top tier tool in the market! I love it!
What do you dislike about the product?
The following key points can be some: Its quiet expensive, hence not everybody can afford it. However, it might slow down a little sometimes with some glitches. Also due to no segregation the notifications are missed, I think this is something which can be worked upon.
What problems is the product solving and how is that benefiting you?
Some of the important features of the tool are: Dark Mode - which helps greatly in night shifts and does not strain our eyes. Another feature is the Aux change which is very convenient and can be used as per the requirements. It also has different tabs for each platform which helps in better tracking of cases. The best part is the data tracking where in all the data can be tracked on individual basis as well as team and shift basis which immensly helps in keeping an eye on our performance. Also there is a notification tab which help us keep real time track of the cases we are working on. One of the features also being the intuition bucket, where in we can manually extract cases so that we do not miss on any potential opportunity.
Fantastic platform to perform multiple tasks at once
What do you like best about the product?
It's great that we got the app and which helped us to intigrate facebook, instagram and twitter customers all under one roof and the user interface is simplewhich makes this app splended.
What do you dislike about the product?
the only issue i found in this app was when switching from one page to another it sometimes glitches and makes the app slow whcih I think you could fix with an update.
What problems is the product solving and how is that benefiting you?
the major chage this platform brought to us is that we are able to automate a lot of things which gave us time to concentrate on other tasks better like the customer satisfaction and the time we are able to respond to the customer.
Sprinkler is one of the best tool ever used, where you can find all the solutions under one roof.
What do you like best about the product?
The best part would be, that it lets you pin your favorite/frequently used Tabs which makes day-to-day chores easy. It is an excellent tool to work with and hardly has any technical errors. It's been almost two years now and with a few updates it has become super-friendly.
What do you dislike about the product?
It is a vast forum and initially, I faced some challenges navigating it throughout. As you start spending more time, you will get familiar. An initial tour guide would be helpful.
What problems is the product solving and how is that benefiting you?
Sprinklr plays an important role, being a mediator between the customer and an agent. It also helps maintain the accord of the agent, which can be used for analysis of the performance.
SPRINKLER, Goes beyond the stars!!
What do you like best about the product?
Sprinkler helps my business with better productivity. It has the best dynamic features which makes the work easier and effective. Loved the uniqueness of the tool. The tool has multiple features that make our job convenient.
What do you dislike about the product?
There is no vivid disappointment in the Sprinkler tool. But at the same time, it is quite expensive. Not every business can afford its cost. This tool can benefit many companies if the cost is deducted.
What problems is the product solving and how is that benefiting you?
Sprinkler tool has multiple benefits. This tool helps us to work smoothly without creating a mess between all the teams. The work gets divided according to all the needs between the tiers. It has an amazing feature called 'Intuition Bucket', which helps us a lot. We track the business hours of all our employees with the support of this tool. There are different auxs, which help to complete every task without any hassles. We can also track all the activity of the employees with the help of this amazing tool. It has the best feature ''Dark mode'' which does not put a strain on eyes.To sum up, it has all the amazing features which is quite impressive.
SPRINKLR!! is the greatest ever!
What do you like best about the product?
Sprinklr is very helpful to do multi-tasking and give better results to our client and hence better overall productivity. Sprinklr helps to work on different social media platforms on one screen and be super active in our work. Sprinklr is genuine enterprise software, not like some of the other social solutions that claim to be enterprise. Sprinklr covers many areas of social: Listening, Publishing, Campaign, Management, Content Management & Social Media ( which I work for)
What do you dislike about the product?
The tool is super good but slow when the workflow increases. It is very expensive compared to other tools and not every business can afford it. the multi features are difficult to understand at times, hence it is confusing for me. Sprinklr lags a lot sometimes and it requires fast internet and works on good configured computers.
What problems is the product solving and how is that benefiting you?
Sprinklr has the best UI amongst all the other tools that I have used. It is really good with cases distribution and helps us to bifocate easily. Sprinklr has the best notification panel that gives the notification in a precise manner and lag free. The sound notification system is also top class with great pop ups. Sprinklr's dark mode is so useful to work during the night shifts, less strain on my eyes and good sleep. The case assignment feature is amazingly made that distributes cases accurately and on time. The tool is designed in such a way that it helps us to manage our task properly. I have used many tools but by far sprinklr is the best amongst the rest.
Sprinklr makes my work easy and fun!!!!
What do you like best about the product?
Being super easy and detail-oriented also makes my business productive and fun. It is almost like working with a buddy at work who keeps an eye on our tasks and gets us the best results. It notifies us about all the tasks that make the job more convenient Also there are no complications while using it, it is vital for our work as this got us all good results and we can't imagine working without this tool.
What do you dislike about the product?
There are no significant drawbacks but at times because of the workflow, the tool gets slow, and also because we miss notifications when there are multiple number of cases in a row. Also, it is not very economical for all the businesses in the market, We'd like to see this tool installed in every organization.
What problems is the product solving and how is that benefiting you?
Sprinklr makes us go on pilot mode by keeping track of our working hours, and bifurcations of Aux according to the process make our tasks easy, We can track our breaks and availability on each platform. It keeps us updated by notifying us about every single case and change, The feature of switching to Dark mode is beneficial and not to forget we have our own tabs for each platform it captures the unassigned cases which helps us to be more productive. The dispersion of each tier has been done promptly, it helps us to manage our work, breaks, tasks, and working hours and we can always search the cases and rectify if there's any mistake. We can also change the settings according to our convenience. It is tech-friendly, advanced, and yet so easy.
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