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All of your social media in one place
What do you like best about the product?
I like that Sprinklr creates one platform for any social media needs.
What do you dislike about the product?
Some of the processes aren't intuitive for beginners
What problems is the product solving and how is that benefiting you?
Centralizing social media platforms and social mentions
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I love Sprinklr, It is super fast and user friendly.
What do you like best about the product?
I get notifications everywhere whenever I get a new case to work on.
What do you dislike about the product?
There is nothing I dislike about Sprinklr.
What problems is the product solving and how is that benefiting you?
I am able to work on more reservations trough Sprinklr rather than being on the phone and spend more time helping only 1 guest.
One place to effectively handle cases.
What do you like best about the product?
The fact you can, at a simple glance, view current and past conversations with users, without having to dig deep to find them.
What do you dislike about the product?
If you start drafting a message and then switch to another tab within Sprinklr, the draft will be lost.
What problems is the product solving and how is that benefiting you?
By being able to see the conversation history had with a customer, I am able to quickly assess the needs of the case and not ask the customer for any information we might already have.
Recommendations to others considering the product:
A great all-in-one solution with a relatively steep learning curve.
Good!
What do you like best about the product?
If it weren't for Sprinklr Modern Care, our team wouldn't see many of the responses and tagged mentions for our brands. What I like best is the ability to swiftly identify and respond to these community mentions, as well as to be able to work in the same system as my co-workers and to send messages back and forth to one another.
What do you dislike about the product?
There are still improvements to be made with the auto-tagging portion of the system. For example, we tag our inbound messages for categories like Brand Feelings, Product Variants, Package/Product Questions, Global, etc. When the system improperly identifies the messages, this later ends up effecting our reporting or our ability to look up specific message themes to provide to the client and in turn, improve our responses.
What problems is the product solving and how is that benefiting you?
Our team is having issues with auto-tagging, which in turn negatively effects our Sprinklr reporting, like mentioned above. There are also some bugs with how Instagram messages on paid content come into Sprinklr. They often will come in, but for some reason can not always be responded to in the Sprinklr platform, making users have to respond natively in Instagram. Additionally, not all video content will publish directly from Sprinklr to Instagram due to sizing issues.
The benefits are being able to swiftly answer members of our brand communities. We often see mentions where people tag us outside of our owned social media posts that we would not have seen if it weren't for Sprinklr. Additionally, the ability to tag and track our owned content is an extremely valuable function within Sprinklr.
The benefits are being able to swiftly answer members of our brand communities. We often see mentions where people tag us outside of our owned social media posts that we would not have seen if it weren't for Sprinklr. Additionally, the ability to tag and track our owned content is an extremely valuable function within Sprinklr.
great experience
What do you like best about the product?
The speed and customer friendliness of sprinklr
What do you dislike about the product?
I actually enjoy everything but the technical issues.
What problems is the product solving and how is that benefiting you?
I’m helping my customers fast and efficiently.
Recommendations to others considering the product:
it is a great platform and I highly recommend.
Love it!
What do you like best about the product?
I honestly enjoy how easy it is to use and maneuver around
What do you dislike about the product?
Cant say I really dislike much from it. All an easy process and system to use.
What problems is the product solving and how is that benefiting you?
Problems we're solving with Sprinklr modern care are those that our members come in with. We also use Sprinklr modern care to determine any gaps that our agents may have in their learning or knowledge.
Recommendations to others considering the product:
Play around with it. The more you poke around and dive into, the better you become at using Sprinklr on a daily basis.
Nice Interface, Great Way to See Engagement
What do you like best about the product?
The interface is easy to use, and the sound effects for notifications are very pleasant and are not intrusive to the workday
What do you dislike about the product?
Navigation to different folders can be a bit difficult. As well, the browser buttons (back, forward, etc) can affect the current tab.
What problems is the product solving and how is that benefiting you?
We use Sprinklr Modern Care to monitor mentions for the company, along with private messaging as well, for multiple official accounts. That's a big benefit, being able to handle multiple social media platforms, and multiple accounts, in one place.
Recommendations to others considering the product:
This helps keep everything in one central place...go for it!
Great Product!
What do you like best about the product?
i like that we can utilize benchmarking to determine factors in our marketing and implement changes based on the market. I also like that we can moderate social accounts within our account
What do you dislike about the product?
I don't believe there is anything that I dislike
What problems is the product solving and how is that benefiting you?
Moderating social networking, making international accounts accessible to their markets and to the global spectrum, and the ability to listen and benchmark
Recommendations to others considering the product:
This is a great tool to use for conglomerating social and 3rd party accounts
Sprinklr Review
What do you like best about the product?
The support team is incredibly helpful and knowledgable.
What do you dislike about the product?
No complaints at the moment, especially after the most recent update.
What problems is the product solving and how is that benefiting you?
Creating ads quickly and duplicating them across multiple campaigns.
Recommendations to others considering the product:
N/A
Organized and easy to use platform for any medium to small size company.
What do you like best about the product?
The platform holds individual users accountable for responding to messages, and it also has a very easy to decipher dashboard that displays data about messages, SOA, and goals on the individual and organizational level. This makes it easier for our company to use the data and share with leadership and use for coaching individuals on the care team.
What do you dislike about the product?
The inability to sync in messages that do not directly @mention the company as a separate subscription to the listening module is required, which is very expensive especially for a company like Delta Air Lines that has incredibly large volume and gets mentioned tens of thousands of times per day.
What problems is the product solving and how is that benefiting you?
It is a bit complex to set separate goals for different individuals , and is a bit one size fits all. If every individual has the same SLA, then this tool is very helpful .
Recommendations to others considering the product:
be sure to have a scope and a timeline build to train employees. Once it is set up it is easy to use, however individuals must be trained to use this properly and accurately in terms of responding, assigning messages to others, and closing out cases to ensure SLA is calculated correctly. This can be a challenge when customer care teams are offshore like ours.
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