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Sprinklr- Global Reach
What do you like best about the product?
Sprinklr offers a wide range of services, and its website effectively showcases each one. Whether it’s social listening, content management, or customer care, the site provides detailed information on how Sprinklr can help businesses succeed in the digital sphere.
What do you dislike about the product?
Sprinklr makes it feel more like navigating through a digital minefield than a professional platform
What problems is the product solving and how is that benefiting you?
We can easily access the customer interactions and knowledge-base. Widgets are editable according to our needs.
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Great, versatile tool
What do you like best about the product?
I love that Sprinklr can be tailored to your need. So it can always evolved based on the business need. One other thing that is great about Sprinklr is that it's FAST and really intuitive to use. Compared to the previous reporting tool that I used, Sprinklr is probably 200% faster. It also features the same metrics that I used on previous reporting tool. Customer support is also helpful and usually will get back with any question.
What do you dislike about the product?
It's still early days for me using Sprinklr, so there's still a lot of error.
What problems is the product solving and how is that benefiting you?
Sprinklr can show real time data that can tell us whether our assets are performing or not
Good For Aggregation, Lacking In Analytics
What do you like best about the product?
It's good for collecting data from across many different social platforms in one place for visualization and response.
What do you dislike about the product?
I dislike the lack of innovation. For the most part, Sprinklr just updates how things look (often unecessarily) without actually adding anything new. I also dislike how unreliable sentiment metrics are, and we often have to do a lot of manual sentiment changes to get proper measurements. I also wish Sprinklr would integrate AI as that would severely cut back the time I spend doing manual analysis of data. All-in-all, I feel like Sprinklr is great for gathering data but does a terrible job at providing in-depth/insightful analysis that I can take to stakeholders without doing extreme data massaging.
What problems is the product solving and how is that benefiting you?
How successful our branding is.
What features people are interested in that we may be able to develop.
What problems customers encounter the most to inform us how we can improve the product.
How competitors are performing in the market, and how we can do better.
What features people are interested in that we may be able to develop.
What problems customers encounter the most to inform us how we can improve the product.
How competitors are performing in the market, and how we can do better.
Far Behind Compared to Other Listening Tools
What do you like best about the product?
The dark theme capabilities are nice so it is easier on the eyes.
What do you dislike about the product?
- They do not have AI insight creators like Brandwatch & other platforms.
- Limited amount of mentions that can be pulled in without getting charged more compared to others that only charge by seating.
- Interface is glitchy and can be slow. Widgets can take a long time to load.
- Its difficult to clean data in the interface
- Sentiment analysis is primarily inaccurate
- Not all mentions pull into the dashboard & it requires us to search manually
- No tools that help remove noise in data sets
- Limited amount of mentions that can be pulled in without getting charged more compared to others that only charge by seating.
- Interface is glitchy and can be slow. Widgets can take a long time to load.
- Its difficult to clean data in the interface
- Sentiment analysis is primarily inaccurate
- Not all mentions pull into the dashboard & it requires us to search manually
- No tools that help remove noise in data sets
What problems is the product solving and how is that benefiting you?
Not really solving anything. It is making work more difficult by not immplementing new features, wheras competitors are improving their platforms constantly.
Wide features
What do you like best about the product?
Best in assiting customers and canned responses are very easy to understand
What do you dislike about the product?
Lag issue while switching to dashboards.
What problems is the product solving and how is that benefiting you?
Sprinklr respond very quickly and resolves the issue
Great Features
What do you like best about the product?
Easy to control the call, the agents and the skills
What do you dislike about the product?
Reports - its complicated and need to be more simple
What problems is the product solving and how is that benefiting you?
coaching listining to the calls
It's fine but could be better.
What do you like best about the product?
Ability to do a lot of specialty things usually platform-specific (i.e., tagging photos, extending collabs, etc.)
What do you dislike about the product?
constant password changes and too many options in the platform
What problems is the product solving and how is that benefiting you?
troubleshooting
Great tool to work and easy to access
What do you like best about the product?
Easy to use, Easy to navigate,it becomes easy to revert to the customer on social media platform with their concerns
What do you dislike about the product?
Lag issue while fetching the dashboard .
What problems is the product solving and how is that benefiting you?
Sprinklr is helping us to resolve customer queries.
Incredibly user friendly
What do you like best about the product?
Super convenient, incredibly efficienct and the AI capability is pretty spot on.
What do you dislike about the product?
There's so many features that sometimes things get unused, which is was more tailor and less clunked up
What problems is the product solving and how is that benefiting you?
Pulling all available cases/info from multiple social media channels
Great Platform
What do you like best about the product?
So usefull, all social media accounts come into one website and allow for easy access to comments and replies.
What do you dislike about the product?
Would love more AI when responding to comments.
What problems is the product solving and how is that benefiting you?
All of our social media accounts come into one website.
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