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Sprinklr Unified-CXM Platform

Sprinklr | 1

Reviews from AWS Marketplace

0 AWS reviews
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External reviews

54 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Civic & Social Organization

great experience

  • November 17, 2020
  • Review provided by G2

What do you like best about the product?
The speed and customer friendliness of sprinklr
What do you dislike about the product?
I actually enjoy everything but the technical issues.
What problems is the product solving and how is that benefiting you?
I’m helping my customers fast and efficiently.
Recommendations to others considering the product:
it is a great platform and I highly recommend.

    Marlon R.

Love it!

  • November 17, 2020
  • Review verified by G2

What do you like best about the product?
I honestly enjoy how easy it is to use and maneuver around
What do you dislike about the product?
Cant say I really dislike much from it. All an easy process and system to use.
What problems is the product solving and how is that benefiting you?
Problems we're solving with Sprinklr modern care are those that our members come in with. We also use Sprinklr modern care to determine any gaps that our agents may have in their learning or knowledge.
Recommendations to others considering the product:
Play around with it. The more you poke around and dive into, the better you become at using Sprinklr on a daily basis.

    Entertainment

Sprinklr Review

  • November 17, 2020
  • Review provided by G2

What do you like best about the product?
The support team is incredibly helpful and knowledgable.
What do you dislike about the product?
No complaints at the moment, especially after the most recent update.
What problems is the product solving and how is that benefiting you?
Creating ads quickly and duplicating them across multiple campaigns.
Recommendations to others considering the product:
N/A

    Insurance

Makes social pages easy

  • January 30, 2019
  • Review provided by G2

What do you like best about the product?
Social media is an important part of companies image now. Sprinklr has given us a way to easily streamline multiple sites while still responding in real time. Our social media team is able to be a 24hr staffed project group that responds to legitimate queries, block spammers or nuisance accounts while also coming up with a system to prioritize messaging.
What do you dislike about the product?
I wish there were auto response options as even for the most mundane questions ut would be less time consuming.
What problems is the product solving and how is that benefiting you?
We are able to offer another way for multiple departments to be reached 24hrs a day. At times the avg case closing time is fsster than when using our website chat team.

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