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Made for Data Analytics
What do you like best about the product?
The interface is modern and easy to read.
What do you dislike about the product?
So much information is displayed at all times.
What problems is the product solving and how is that benefiting you?
Sprinklr is our core communication platform, all incoming and outbound interactions/cases are housed in sprinklr.
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Pretty big learning curve
What do you like best about the product?
Everything is in one place - metrics, scheduling, ambassador program
What do you dislike about the product?
It's not intuitive. Creating a custom metrics report should be easier.
What problems is the product solving and how is that benefiting you?
Sprinklr makes it easy to manage all my social accounts in one place.
Sprinklr Power User for 5+ Years
What do you like best about the product?
Very customizeable and has all the capabiltities/functionality you need to scale
What do you dislike about the product?
UI/UX can be overwhelming (they have made steps to adjust this)
What problems is the product solving and how is that benefiting you?
Being able to address social care inbounds from hundreds of different accounts in one envrioment and in one uniform process.
Sprinklr Review
What do you like best about the product?
the easy access to the things I need to help me
What do you dislike about the product?
the least helpful thing is probably the lack of customer service and follow up
What problems is the product solving and how is that benefiting you?
I use this platform to post on social platforms. Sprinklr Servive does not solve anything for me.
Really easy to use, good to create some insights in a few minutes and also really easy to use
What do you like best about the product?
The Listener and the sentiment dashboards
What do you dislike about the product?
The downsides are the listener limits, but i can live with it
What problems is the product solving and how is that benefiting you?
Know my audience
Long Wait Times and A Lot of Software Bugs
What do you like best about the product?
I like the additional features that other platform ads managers do not offer - like the ability to build ads across multiple ad accounts.
What do you dislike about the product?
The loading times are incredibly slow...I'm not sure it even saves a ton of time because of the slow loading times. There are always bugs and issues - like statuses not being updated, incorrect dates being applied after duplicating, ads being turned on/off that had a different status originally. It takes a ton of time to QA and is made even more frustrating with the long load times.
What problems is the product solving and how is that benefiting you?
building ads across multiple ad accounts
Sprinklr - The Social Media Tool That Can Do it All
What do you like best about the product?
The most helpful features about Sprinklr is the fact that everything is granular and can be almost customized to your liking. There's a lot of customizability within the dashboards, metrics, and etc. so you can tinker with them to suit your needs. It's a very robust tool that can do a multitud of things to suit your needs, and in my case social media needs.
What do you dislike about the product?
The one downside of Sprinklr is that it's not as intuitive as one would like, it's a somewhat complex tool that requires you to do the Sprinklr courses (which I wish there was a lot more of) to have a firm grasp on. There's also Sprinklr forums and a "knowledge portal" where you can read hundreds of articles on just about every feature on the platform. Sometimes those help, but other times I ask our rep for assistance with whatever is needed.
What problems is the product solving and how is that benefiting you?
Sprinklr is assisting us with our social media customer needs by consolidating eveything into one central hub as opposed to having to do it on multiple.
Great Resource for Recruiters!
What do you like best about the product?
I beliveve the most helpful thing about Sprinklr is having access to unlimited content to be able to post onto my social media pages as a Recutier
What do you dislike about the product?
I think it can be confusing at times for newer users but oncve you find everything its great!
What problems is the product solving and how is that benefiting you?
It has helped resovle any compliance issues with making sure I say and do the right things
Powerful tool
What do you like best about the product?
Sprinklr is a powerful tool that gives us the ability to manage hundreds of Facebook pages. With its distributed features we can create templates and manage posts from all of our field teams. When comparing other companies, Sprinklr had more power when working with many locations.
What do you dislike about the product?
Sprinklr builds your dashboards from the ground up. This means they are very focused on your needs, but sometimes it can take awhile to get things running properly.
What problems is the product solving and how is that benefiting you?
They're working to help us fix our issue with spam posts which will save time and lessen the risk of our field users clicking on spam links.
I use it because I have to.
What do you like best about the product?
I am an end user of your platform, essentially just a grunt worker. Corporations are certainly satisfied because they manage everything in one place, but overall, it is incredibly cumbersome.
What do you dislike about the product?
It looks as if your boss knows some CEO and got a long-term contract, so things are happening and developing, but slowly. Why rush, since the contract is signed? I usually have more problems with your platform than any convenience. But, I'm just a nobody.
What problems is the product solving and how is that benefiting you?
None. It's system on another system.
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