Talkdesk
TalkdeskExternal reviews
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I Like Talkdesk
What do you like best about the product?
I like that Talkdesk allows you to have clear inbound and outbound calls. The service is pretty reliable. There have been times that Talkdesk does go down but, it is generally easily fixed.
What do you dislike about the product?
Talkdesk has a separate dialog box that operates as the telephone. It is often in the way and needs to be moved around frequently.
What problems is the product solving and how is that benefiting you?
I can have clear and uninterrupted conversations on Talkdesk with my students.
Recommendations to others considering the product:
If you often make calls, I would suggest using this platform.
Talkdesk - great for teams
What do you like best about the product?
Easy to manage and view team phone calls. We use this routinely for inbound and outbound support calls and it's proved to be an easy system to leverage.
What do you dislike about the product?
Creating new dashboards and pushing them out to team members currently requires assistance from the talkdesk support team. it would be great if newly updated dashboards could be easily pushed to an entire ring group
What problems is the product solving and how is that benefiting you?
Easy to track and utilize with Zendesk
Extremely helpful tool for outbound sales and recruitment
What do you like best about the product?
Ease of use, functionality, simplicity, and reporting features make Talkdesk one of the most valuable tools for performing my day-to-day responsibilities.
What do you dislike about the product?
Literally Nothing - Highly highly recommend talkdesk for anyone looking to maximize their outbound call potential!
What problems is the product solving and how is that benefiting you?
Outbound call potential and call recordings/ monitoring make assisting my teammates in their professional development much more simple than in the past.
Easy to use platform to make calls, manage and listen to my sales teams call and activity.
What do you like best about the product?
Phone app, windows call bar and browser-based solutions
What do you dislike about the product?
the salesforce integration does not sync all the time, can be finicky
What problems is the product solving and how is that benefiting you?
It is excellent for sales coaching when I need to listen in on calls or listen to past calls the reps have made. Calls usually sync with Salesforce to track activity.
Awesome Service and Support
What do you like best about the product?
Quick response in today's business environment is crucial to our company's success.
TalkDesk is an amazing partner that allows us to measure the health of our communications.
Employees like Jazmin Black, Jared Martin, Bruno Gomes, and Bruno Santos provide a tremendous amount of value to our business operations and we can't thank them enough for the world-class support they provide.
TalkDesk is an amazing partner that allows us to measure the health of our communications.
Employees like Jazmin Black, Jared Martin, Bruno Gomes, and Bruno Santos provide a tremendous amount of value to our business operations and we can't thank them enough for the world-class support they provide.
What do you dislike about the product?
There is nothing I can add here as the level of support has been remarkable.
What problems is the product solving and how is that benefiting you?
Increased visibility of our communications and agents is crucial in a WFH environment
Reporting and Data Analytics
The benefits have resulted in improved overall operating efficiencies
Reporting and Data Analytics
The benefits have resulted in improved overall operating efficiencies
Recommendations to others considering the product:
Do a demo... see the technology and feel comforted by the world-class service and support.
Review of Talkdesk
What do you like best about the product?
The fact that its user friendly and easy to understand
What do you dislike about the product?
That sometimes, it does not sync with salesforce and needs to be done manually
What problems is the product solving and how is that benefiting you?
to connect with borrowers efficiently
A step in the right direction
What do you like best about the product?
The reporting customization and live reporting is the strongest feature.
What do you dislike about the product?
Sometimes things seem a tad confusing, but with some digging and looking at the documentation you can normally figure it out.
What problems is the product solving and how is that benefiting you?
We are seeing better reporting and live monitoring.
It is user friendly.
What do you like best about the product?
I feel confident when using the product. I can always find what I need.
What do you dislike about the product?
I don't like having to reset my preferences for what order I want things to appear on my agent list.
What problems is the product solving and how is that benefiting you?
It helps to keep us organized.
Awful, hate the new CX space, classic was better.
What do you like best about the product?
Nothing anymore, their service team gets back quickly but it seems like they dont want to deal with anything and would rather pass it off and just sent an article. Doesnt come off very empathetic
What do you dislike about the product?
That they forced everyone to change over to a system that doesnt work as well for anyone. Our project manager given to us to help install a dialer has been horrifically bad. Havent made an ounce of project and shes taken 2 vacations. Wish we we had better support and communication and think they made a lot of decisions that were not based on their customers.
What problems is the product solving and how is that benefiting you?
they are causing problems, and when I ask to get them resolved i only get pointed to an article that doesnt help.
TalkDesk is simple, works fine, does the job!
What do you like best about the product?
Great communication platform which I am using for 3 months and I love it. Easy to use, the speed and quality of calls are excellent, especially since a lot of them were international calls. Great for customer support business.
What do you dislike about the product?
I would just make the app a bit more personalized with some themes that I like, nothing major to improve with TalkDesk.
What problems is the product solving and how is that benefiting you?
All the problems regarding the customer support business besides the chats are resolved through TalkDesk. Calling through TalkDesk solves all the concerns of the customers and operatives in the job.
Recommendations to others considering the product:
Keep in mind to update your status online/offline so you don't receive calls when you are not supposed to.
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