Talkdesk
TalkdeskExternal reviews
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Talkdesk is the Tool You Need
What do you like best about the product?
Talkdesk is a very special tool. It's a Go To system that you can definitely rely on for any data for analysis.
What do you dislike about the product?
You will be experiencing some latency. However, these latencies are basically on the volume of data you are extracting. Otherwise it is all good. Very reliable at the end of the day
What problems is the product solving and how is that benefiting you?
Data Analytics. Forecasting. With Talkdesk, these are all easy. You can even use this for Business Reviews and planning
Recommendations to others considering the product:
If you have a need for any work from home tool that you would like to use, Talkdesk is the tool. It is secure, and compliant safety measures you have. Easy to use and very much reliable
Good For Cooperate Company - Specially BPO
What do you like best about the product?
Very useful during the pandemic, and we don't need to use our personal number or purchase any physical phone or an alternate number. Made life easier
What do you dislike about the product?
Need to provide more options in the navigation panel
What problems is the product solving and how is that benefiting you?
No problem until now
User experience
What do you like best about the product?
Easy and seamless connection and also mobile app for quick contact.
What do you dislike about the product?
Sometimes the connection is poor due to internet slowness, and sometimes there is a disturbance in the call, which can be solved by talking to customer service.
What problems is the product solving and how is that benefiting you?
We don't solve problems. We are users.
It is very easy to connect with the customers
What do you like best about the product?
Easy to access. No complex process and can connect easily
What do you dislike about the product?
Sometimes we get errors and we are unable to use the Talk desk saying contact the admin.
What problems is the product solving and how is that benefiting you?
We call the customer if they have requested the callback. We call the customer if disputes are raised and solve those disputes.
Recommendations to others considering the product:
It is the best system I have used to call the customers out of the country and the voice clarity is sow perfect.
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What do you like best about the product?
International calls without experiencing delays
What do you dislike about the product?
Due to some technical issues, the wait time to get connected
What problems is the product solving and how is that benefiting you?
Connecting with people internationally and being able to reach out to anyone from any part of the world.
There is lag at times, or soemtime there is no option to answer call.
What do you like best about the product?
I like UI, ease of use, and speed of connecting with customer.
What do you dislike about the product?
The reports that we try to pull are sometimes very time-consuming.
What problems is the product solving and how is that benefiting you?
Connecting with the customers.
Recommendations to others considering the product:
It is a great tool to that can be deployed. Great ease of use and speed of deployment. Talkdesk saves a lot of time during deployement and their support team is also promt.
Talkdesk is quite good. The call quality is amzing and quite clear and very good support as well.
What do you like best about the product?
It connects us to the world and enhances the customer service. The software is quite easy to use and at times I confirm the country code using the Software.
What do you dislike about the product?
The mobile application earlier was quite good and user friendly.
What problems is the product solving and how is that benefiting you?
The best thing is that International calling is so easy. The benefits are that it helps us to provide good customer service to our customers.
Talk within your desk
What do you like best about the product?
Builtin reports. Easy to find chat and voice interactions. I'm able to monitor real-time interaction. Customers can send attachment and we can do the same back for the cx.
What do you dislike about the product?
I have to switch back and forth from one omnichannel to another. We hope that there's an option to view it in a different tab
What problems is the product solving and how is that benefiting you?
There's a lot. But what I love about this is that I can closely monitor a real-time interaction of an agent with the customer. I can coach directly and assist the agent with their concern, real-time.
Recommendations to others considering the product:
to explore more on the reporting side of the tool
Made a big difference for our team!
What do you like best about the product?
Our IVR flows in Studio are highly customizable and has allowed us to use more precise skill grouping for our associates.
The ability to create separate business hours for subsets of our teams and individuals makes managing a distributed workforce much more straightforward than what we used previously. The callback queue we have in Talkdesk was not available in our previous telephony system, and this has been a gamechanger.
The implementation manager assigned to our project, Kyle, was a star and really worked with me for some custom asks until we had a robust, nuanced system for our team.
The ability to create separate business hours for subsets of our teams and individuals makes managing a distributed workforce much more straightforward than what we used previously. The callback queue we have in Talkdesk was not available in our previous telephony system, and this has been a gamechanger.
The implementation manager assigned to our project, Kyle, was a star and really worked with me for some custom asks until we had a robust, nuanced system for our team.
What do you dislike about the product?
Enabling the mobile version of the app requires a pricey license upgrade for our whole organization. Our instance only requires mobile app access for 1-2% of our team, so we bootstrapped a separate solution using a soft SIP phone. We lose a lot of the functionality of Talkdesk with this solution in a way that was more friendly to our bottom line.
What problems is the product solving and how is that benefiting you?
We have seen a significant reduction in our transfer rate, so our customers are getting connected to the right talent faster and more efficiently. Feedback from our agents has been very positive thus far, and they love the flexibility to take and make warm transfers. With our previous tool, you could not accept a transfer without making yourself eligible to receive any other inbound calls, which was disastrous during times of high volume.
Recommendations to others considering the product:
Take a hard look at the pre-built integrations that exist for your CRM and start your number porting process early.
Seemless - Flexible - insightful. Simply all you need.
What do you like best about the product?
With multiple options like call bar, click to call, and mobile app, one can expect seemless connectivity options with all functioning at the best one can expect and more.
With a no non sense interface and user friendlyness coupled with maximum data touch points and insights i believe Talkdesk is all any business needs for all call operations.
With a no non sense interface and user friendlyness coupled with maximum data touch points and insights i believe Talkdesk is all any business needs for all call operations.
What do you dislike about the product?
Been using talkdesk for over 8 months now and have not found anything missing / that requires change.
What problems is the product solving and how is that benefiting you?
Complete customer support ( voice ) is easily handled via Talkdesk and dont feel the need to even try anything else.
In a virtual office environment, with everything one needs and more, talkdesk is the most advanced and complete tool and business should consider.
With talkdesk integration, operations have never been smoother at our startup.
It is the benchmark and has set a very high bar in my opinion.
In a virtual office environment, with everything one needs and more, talkdesk is the most advanced and complete tool and business should consider.
With talkdesk integration, operations have never been smoother at our startup.
It is the benchmark and has set a very high bar in my opinion.
Recommendations to others considering the product:
Only recommendation is that if you have a large business and are considering seemless zendesk and salesforce integration.
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