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Talkdesk User in Canada
What do you like best about the product?
I like its explore and dashboard features where you can instantly understand the current situation and stats of agents.
What do you dislike about the product?
Sometimes it takes a while to load the talkdesk.
What problems is the product solving and how is that benefiting you?
- Real-time dashboards.
- Instant coaching to team members
- Reporting accuracy
- Customizations available on some features.
- Instant coaching to team members
- Reporting accuracy
- Customizations available on some features.
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Daily calls
What do you like best about the product?
I've been using Talkdesk for may daily task so far I'm satisfied and highly appreciate every function.
What do you dislike about the product?
So far everything on Talkdesk works well for me.
What problems is the product solving and how is that benefiting you?
I haven't encounter any issue from Talkdesk
Talkdesk is very easy to use and straightforward, making my work a lot easier and fast.
What do you like best about the product?
I like everything from it, from calls, voicemail, contacts, and reporting, very easy to use and accurate.
What do you dislike about the product?
So far I cannot dislike Talkdesk. I love everything it does.
What problems is the product solving and how is that benefiting you?
The problem that I'm solving with Talkdesk is by listening to call recording and many more. the benefit that I realized is working as efficiently as possible with Talkdesk.
Excellent Out Of The Box Software
What do you like best about the product?
I live talk desk because it is very convenient to call anywhere. The website is never down or has no problem with it. I love using the website and there's never a connection problem.
Ease of build/launch Exceptional product trainer and managers. Flexibility Friendly customer support Continue to look forward to innovation
Ease of build/launch Exceptional product trainer and managers. Flexibility Friendly customer support Continue to look forward to innovation
What do you dislike about the product?
I like everything about the talkdesk. Very satisfied. Further refinements to the user experience are desirable. I will recommend TD to everyone. Just a little improvement that we can't make a group call.
What problems is the product solving and how is that benefiting you?
I am using TD to call customers and they are always happy with the call. There is an option for recording as well. Customers always hear clear sound and there is never any error while making a call.
Recommendations to others considering the product:
I would recommend this to everyone because this is very easy to use and everything one can use it. I would suggest it to everyone. This software is very user-friendly. You can use it anywhere and anytime.
Paulina Thrasher-Talkdesk Review
What do you like best about the product?
I like the simplicity and ease of use. Transfers/hold etc are very efficient. I also like that you can copy and paste into the keypad
What do you dislike about the product?
I dislike that you can't change the ring tone. There are also glitches in which the phone will be ringing, but no call is showed to be incoming.
What problems is the product solving and how is that benefiting you?
The problem we are solving is providing our customers with a way to get into contact with us. My team is on the phone a lot, so having an easy to use, simple phone software benefits us in terms of time management, and remote work.
Talkdesk helps customer and end-user experience
What do you like best about the product?
Constant enhancements/modifications to platform
What do you dislike about the product?
3rd party vendors have not been positive to deal with.
What problems is the product solving and how is that benefiting you?
OMNI Channel is something we've finally been able to achieve with Talkdesk. Additionally, reporting has become much more insightful.
Multiple Teams / Multiple Queues / All Over Success
What do you like best about the product?
The ability to monitor and motivate team members across multiple team with 10+ numbers. I can pull reports and use SLA measurements for each person and team.
What do you dislike about the product?
At time there are issues with amounts of people that get each call, but we are working that out.
What problems is the product solving and how is that benefiting you?
Support has been great to work with. We provide examples of challenges and they are resolved in a timely fashion
Perfect for global calls
What do you like best about the product?
Really like the flexibility and how easy it to use!
Each dept. have their own numbers and can be transferred to anyone withing the company within seconds :) The tool bar is easy to use or you could even use the web page to monitor all calls and team reports.
Each dept. have their own numbers and can be transferred to anyone withing the company within seconds :) The tool bar is easy to use or you could even use the web page to monitor all calls and team reports.
What do you dislike about the product?
I would say the main concern I have is that there are not enough training docs, also when you use the callbar the sound on your headphones scrambles a lot if you have background noise or music. Therefore I have to use the actual talkdesk webpage to avoid it.
What problems is the product solving and how is that benefiting you?
Easy to use
Flexible software
Good reporting
Flexible software
Good reporting
Recommendations to others considering the product:
Look at the reporting tools they are very useful.
Does what I need
What do you like best about the product?
Ease of access to historical call data and recordings.
What do you dislike about the product?
Unable to customize away settings or call routing
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to use calls as a data gathering tool not just a communication tool
Recommendations to others considering the product:
Customize as much as possible
Talkdesk operation
What do you like best about the product?
Is user - friendliness , The application interface is very intuitive .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
What do you dislike about the product?
Sometimes it gets stuck , like most software on the world market , nothing to worry about . it restores easily . The application interface is very intuitive therefore everything is easily recoverable .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
What problems is the product solving and how is that benefiting you?
it is a fundamental part of my work, handling calls or new cases, What business problems is Talkdesk helping you solve .
Recommendations to others considering the product:
I can say that it is an excellent software, easy and stable program.
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