Talkdesk
TalkdeskExternal reviews
2,472 reviews
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Clear connection
What do you like best about the product?
TD is easy to navigate and can hear the other clearly.
What do you dislike about the product?
Calls are getting disconnected, especially with essential calls.
What problems is the product solving and how is that benefiting you?
They are answering calls from customers promptly.
Recommendations to others considering the product:
Can make an excellent clear connection not just for calling but also for chat and email.
A best app to get in touch with people in abroad on call. easy to use and access
What do you like best about the product?
Best thing about this app is very user friendly , you actually don't have see any cideo or need any training to use it, just download and start using
What do you dislike about the product?
Sometimes it get hang, technical glitches, getting logged off automatically
What problems is the product solving and how is that benefiting you?
Easiest way to reach out to our clients for completing onboarding process and to provide any solution regarding their course...
Recommendations to others considering the product:
If you dont use one, start using it
Great solution for our global company
What do you like best about the product?
Being 100% cloud-based SAAS, Talkdesk supports our geographically dispersed, global employee base perfectly. It fits into our IT initiatives to decentralize and is easier to support than our prior on-prem solutions. The onboarding process and training avail for all users ranging from basic agents to administrators is well put together and easy to understand.
What do you dislike about the product?
It is challenging to debug voice/quality issues for users that work remotely.
What problems is the product solving and how is that benefiting you?
Talkdesk has made working outside the office a reality. As long as our users have a connection to the internet, they can successfully use Talkdesk.
Recommendations to others considering the product:
Our experience with Talkdesk has been very positive. We have already rolled the solution to 3 brands within the business and are adding three more. As a company with employees working virtually in several countries, it has been a great solution.
One of the best application that I have so far worked with.. simple fast and best of all easy to use
What do you like best about the product?
Can make calls to any country with any problem. It has a small interface but is one of the best I have worked on so far. I work on Talkdesk every day, and it works easy to use and works seamlessly, and I will recommend the same to my colleagues.
What do you dislike about the product?
I do have anything to share here.. I like this application and a lot.
What problems is the product solving and how is that benefiting you?
It helps me to connect with my clients from different countries in one single application. I am very fond of Talkdesk, and I enjoy the way it works, takes less space in my HD, and does not use much RAM. Easy to install and easy to use.
Recommendations to others considering the product:
It's one of the best applications to use for calling purposes. I would definitely recommend you to go for Talkdesk
Pretty good.
What do you like best about the product?
I like that it doesn't take over the whole screen while I'm talking to I can multi-task on my computer while on the phone.
What do you dislike about the product?
I don't really like that it's hard to find the number on a call that is transferred to me. It shows up as the person who transferred it.
What problems is the product solving and how is that benefiting you?
I haven't really seen other benefits since it isn't as integrated with our Zendesk system as I would like. I can't take notes on TalkDesk and have them transfer over.
Recommendations to others considering the product:
I think it is way better than other systems I have used. Definitely recommend it.
Your one-stop app for your business
What do you like best about the product?
Important stats can be viewed all in one screen plus you have the choice as to which stats you can put it there. For our line of business, it is very important that we have control on what we want to show and not.
What do you dislike about the product?
Updates done without notification. Some will just come in as a surprise.
What problems is the product solving and how is that benefiting you?
We have control on what we want to show and not. Plus stats are being updated timely - which is very beneficial for call outs on the agents
Rock solid performance, continue innovation
What do you like best about the product?
Rock-solid performance: no outages, no performance deterioration.
Continous improvement and new feature
Continous improvement and new feature
What do you dislike about the product?
Sometimes innovation is so fast that is hard to follow up on new feature on slower campaings.
What problems is the product solving and how is that benefiting you?
Centralized all call center activity and most of QA practicess
Recommendations to others considering the product:
The product is amazingly efficient and the support provided by Talkdesk (tech support, account success) is top notch.
Mostly Positive Experience
What do you like best about the product?
Versatile and easy to use. Setup and integrations are easy to configure. End-users find the experience clean and it is *mostly* without technical issues. We use this with Salesforce and we have not had any issues with that connection. Very customizable.
What do you dislike about the product?
Support tends to take a while to figure out issues - they are quick to respond but their responses are usually very basic and not helpful. Project implementation seemed kind of haphazard and chaotic - I was never quite sure what I was supposed to do versus what Talkdek would do for me.
What problems is the product solving and how is that benefiting you?
This was a definite jump up in quality from our last provider. Better integrations, customization, and call quality.
Recommendations to others considering the product:
I recommend the product overall compared to other options
Usability Ease and Performance Metrics!
What do you like best about the product?
How easy it is to receive automated reports that are relevant to the information we measure agent performance on.
What do you dislike about the product?
There are very few if any things that we dislike about talkdesk. Maybe that they don't do the work for you?
What problems is the product solving and how is that benefiting you?
Integration within other platforms (Zendesk) and delivering accurate reporting to our managers and agents. We have realized that live dashboards for our leads are a massive benefit to our team.
Used to populate Cases when Customer call in
What do you like best about the product?
Its easy to use and debug. CTI is also easy to understand and easier to configure and add functionality.
What do you dislike about the product?
I disliked or things it could do better is the Integration part. Integation is hard to set up after refresh.
What problems is the product solving and how is that benefiting you?
Faster Case resolving for Support Team.
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