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Very good
What do you like best about the product?
So easy to use, dial and track agents activity
What do you dislike about the product?
I have received a few complains from certain agents about receiving two calls at same time and not able to answer any of them
What problems is the product solving and how is that benefiting you?
it's easy to track agents activity, for example inactivity time, avoiding calls, etc
Recommendations to others considering the product:
it is so easy to work with, to dial, and to track agents performance. It has the desktop site but also the widget option!
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Talkdesk Checks All the Boxes
What do you like best about the product?
Talkdesk is easy to navigate, easy to use, and easy to understand. The data saved and filters make finding calls to listen back to very easy.
What do you dislike about the product?
Nothing to my knowledge! Any issues I have had have been small and have been resolved very quickly
What problems is the product solving and how is that benefiting you?
My business uses Talkdesk to record calls from clients, as phone calls for sales are things we coach to. I love the simplicity of the platform
TD
What do you like best about the product?
The display shows who is calling and their number.
What do you dislike about the product?
Calls are sometimes dropped. It leads to poor cust service.
What problems is the product solving and how is that benefiting you?
WE are replacing an older system, TD is a lot more user friendly, plus we have employee statuses and numbers.
Recommendations to others considering the product:
TD is very user friendly and has a lot of tools to help efficiency.
A quick, efficient 4 day deployment
What do you like best about the product?
A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.
What do you dislike about the product?
Within the platform there is a world of data at your fingertips, this can be overwhelming and can become a rabbit hole. Thankfully there are a stackful of standard reports to start you off.
What problems is the product solving and how is that benefiting you?
5 contact centres working across separate ACD's is no longer an issue when you have one solution bringing a wealth of data and flexibility.
Recommendations to others considering the product:
As an Admin user, Supervisor, Coach there is an ease in my working day, I am also responsible for product onboarding and development. I have found the support staff and onboarding team to be as much involved today than they were 9 months ago and while our UC is very unique they have taken on all aspects of feedback and continue to have updates to suit.
Talkdesk rocks the Call Center World!
What do you like best about the product?
Ease of management and adding new agents and numbers make this a hands down a great option for call centers.
The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
What do you dislike about the product?
We would have liked to see the Observe AI portion of it stay in place. Other than that just some of the lables being misleading such as calling it a "Live Contact List" instead of a "Live Call List"
What problems is the product solving and how is that benefiting you?
Mitel Call Cloud Center was very cumbersome to our organization. We truly appreciate the ease with which User/Number Management is handled within Talkdesk
This one does the job
What do you like best about the product?
It's light, fast and always available to the team.
What do you dislike about the product?
Could be compatible with more platforms.
What problems is the product solving and how is that benefiting you?
Calling and receiving calls from all around. It's very agile.
Talkdesk makes my job as team lead easier
What do you like best about the product?
The ability that agents have to change statuses when they are away or unable to accept a phone call. Also the ability for the management team to change the agent's statuses and see the amount of time they have spent on a certain status.
What do you dislike about the product?
I would like to have the option to disconnect the first call I had when I am warm transferring a phone call or switch between one call and another.
What problems is the product solving and how is that benefiting you?
We are solving the problem of losing partners that are working with us by reducing the amount of time a call rings on an agent's phone, if the first agent is unable to answer it is sent to the next available one.
Another benefit that we have is the ability to connect with other AI tools that help record and evaluate phone calls.
Another benefit that we have is the ability to connect with other AI tools that help record and evaluate phone calls.
Very user friendly with quick access to everything
What do you like best about the product?
Talkdesk allows users to work seamlessly, allowing one employee to transfer a call to another worker without having to keep the customer on the line for too long. Also it makes it very to find the phone number for person/group your looking to call.
What do you dislike about the product?
potential timeouts when transferring a call to another employee.
What problems is the product solving and how is that benefiting you?
Seamless transition when transferring a call within the organisation. Plus having all of the different functions right on your computer screen that connects directly to your wireless headset which saves room of your desk.
Recommendations to others considering the product:
Once you'll try out the system, you'll never want to use anything but Talkdesk. It is very easy to maneuverer through the system and use the different functions it has to offer.
Fluid communication and easy to use
What do you like best about the product?
Different status to track agent on work.
What do you dislike about the product?
Sometimes the value don't reflect the real workflow on the board
What problems is the product solving and how is that benefiting you?
Calling customer and receiving calls from the customers. Recruit a lot of new couriers and get a lot new clients.
Recommendations to others considering the product:
Its a good tools for call center entrepreneur in term of cost and quality of the services
Talkdesk is the company to choose
What do you like best about the product?
For our specific company, we like that voicemails are able to be closed out instead of deleted. Our past phone system only allowed us to delete voicemails, which caused a lot of problems in the case that a customer called in later and referenced the voicemail. Also, the support and assistance from the Talkdesk team have been amazing.
What do you dislike about the product?
Swyft hasn't encountered any issues yet.
What problems is the product solving and how is that benefiting you?
We have not had to deal with dropped and missed calls.
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