Talkdesk
TalkdeskExternal reviews
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Complete SaaS telephony solutions with great staff.
What do you like best about the product?
The staff is very helpful, that's very important. Every feature we've needed so far is available.
What do you dislike about the product?
Depending on your company, you should evaluate if SaaS is the right thing for you and check the pricing.
What problems is the product solving and how is that benefiting you?
We use it to handle incoming calls from our clients. We needed a SaaS because our team is worldwide and needs to adapt to different scenarios dynamically.
Easy to use phone software
What do you like best about the product?
It's user friendly, easy to use software.
What do you dislike about the product?
I feel the software has more potential and it would be good to have tutorials or trainings on how to use it in full capacity.
What problems is the product solving and how is that benefiting you?
Reporting with TalkDesk makes it easier to track performances.
Recommendations to others considering the product:
Would recommend with sales force really performs well together
Talkdesk Never Disappoints
What do you like best about the product?
Talkdesk is very simple and easy to use!
What do you dislike about the product?
In the rare cases, glitches might happen
What problems is the product solving and how is that benefiting you?
Easy integration with Zendesk and it has a lot of selections in explore to verify additional information when needed throughout every time span. You can utilize the information when needed going back months/years,
Recommendations to others considering the product:
The simplicity and effectiveness of Talkdesk are like no other, I have been using Talkdesk for the past 5 years and it has always been reliable and sufficient. I am very pleased while working with this program.
Will recommend talkdesk
What do you like best about the product?
I like the way we can make the calls so easily, calls are recorded, can easily play recorded calls
What do you dislike about the product?
I like everything about talkdesk. I would like nothing to changed for now
What problems is the product solving and how is that benefiting you?
Making outbound calls to customer. I like how the names ae displayed
Love it but few more options will make it a wonderful monitoring tool.
What do you like best about the product?
According to me, I like the reporting and admin module in Talkdesk. The Explore option has been improved and even the new dashboards under live are wonderful.
What do you dislike about the product?
I feel the bug fix or releases can be more frequent which I feel is missing. And also the Support should verify the common issues that is being posted on the Zendesk forums and try to work on those to clear them out.
What problems is the product solving and how is that benefiting you?
I keenly follow the Average Wait Time, Avg Hold Time, Missed Call %, Abandon Call %, Total no of calls, etc are the ones that I follow on a day-to-day basis.
Admissions Coordinator
What do you like best about the product?
emails to alert an Advisor that a voicemail has been left
What do you dislike about the product?
very few options to choose from to log a call - what about Hang-ups, etc
What problems is the product solving and how is that benefiting you?
Insurmountable number of voicemails all lumped in one place, and one has to sift through a string of voicemails to see which is yours
Talkdesk review
What do you like best about the product?
Easy to answer and trach calls. Voice mails easy to review .
What do you dislike about the product?
Nothing turely negative. Satisfied with product.
What problems is the product solving and how is that benefiting you?
Fewer missed calls
Excellent Solution - Fantastic Support
What do you like best about the product?
The interface is simple; Associate manipulation is quick and easy.
The onboarding / launch team was excellent and follow up care is excellent.
The onboarding / launch team was excellent and follow up care is excellent.
What do you dislike about the product?
Customized reporting is available only at an extra fee. Stock reports are not sufficient.
What problems is the product solving and how is that benefiting you?
Low occupancy and high wait times are easy to manage with TalkDesk
Click to Coach is an excellent QA bolt on solution
Click to Coach is an excellent QA bolt on solution
Recommendations to others considering the product:
Talkdesk is an excellent solution. The support is fantastic and a differentiator from all competitors.
Better experience with call routing over time, but reporting feature could be better
What do you like best about the product?
Talkdesk is easy to navigate, and the UI design is pretty user-friendly. The admin setting is easy to manage and make changes. The improved call routing function offers good flexibility for our team to set up the call receiving tiers and strategy.
What do you dislike about the product?
Although the reporting aspect has been improving throughout the years, but the easiness to generate reports, display of reports, default metrics, processing time still have large room for improvement. Some reports take too long to complete, and the reports are not categorized very well which is sometimes hard to find what you need.
What problems is the product solving and how is that benefiting you?
We use Talkdesk in our team to communicate with our customers on a daily basis for years. Some of the benefits are:
1. easy to manage different team cross time zones;
2. Talkdesk call bar is easier to use than the webpage, and improves the acceptance rate and speed
3. Easy connection with Zendesk so we have data from all communication channels in one place.
1. easy to manage different team cross time zones;
2. Talkdesk call bar is easier to use than the webpage, and improves the acceptance rate and speed
3. Easy connection with Zendesk so we have data from all communication channels in one place.
Fundamental platform for running business smoothly
What do you like best about the product?
I like the straightforwardness and user-friendly nature of this platform. The most impressive thing about it is that anyone can easily use it without knowing this product. The caller ID also proves to be very beneficial because it contains the email address of the customer that helps him in quickly accessing the information. Another worth mentioning feature is the admin panel, as it consists of various options for reports.
What do you dislike about the product?
Although it is doing a great job, however in order to have command on the entire features and functionalities, there should be a powerful internet connection. Moreover, I felt like the reporting panels need to be user-friendly. Otherwise this product is found to be very useful and helpful indeed.
What problems is the product solving and how is that benefiting you?
This platform has the best problem-solving techniques. It behaves as CRM by keeping names, emails as well as addresses of the customers safe and secure that further helps while opening customers' accounts. It has all outstanding capabilities for monitoring real-time service levels.
Recommendations to others considering the product:
It is absolutely a great product. It offers live reporting dashboard. Morover it gives you the opportunity for individualising the dasboard according to your own choices. It consists of best options for automating reporting, call recordings and many more. Furthermore it has greatly increased employees efficiency to a greater extent. It will give you amazing ability for viewing call history and listening previous calls is incredibly easy with this. I suggest you to have it and take benefits out of it
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