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first time user, easy platform
What do you like best about the product?
Its very simple to use and information is easy to find after a call is over
What do you dislike about the product?
i have to refresh to see the call history
What problems is the product solving and how is that benefiting you?
i work in customer support and we help people with the card service we provide.
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using talkdesk for customer support
What do you like best about the product?
The ease of noting calls as well as the ability to take inbound calls and make outbound calls.
What do you dislike about the product?
It does lag from time to time and takes a while to load customer data
What problems is the product solving and how is that benefiting you?
We answer calls from customers as well as place calls to customers.
Recommendations to others considering the product:
No recommendations.
Good for incoming calls
What do you like best about the product?
- Writing notes on the go while a call is active
What do you dislike about the product?
- Can be slow at times, layover of close notes button is almost over the hangup call button which makes it easy to accidentally hang up a call
What problems is the product solving and how is that benefiting you?
- Helping customers with their needs and concerns and being able to record those for later use
Good service with a not great layout
What do you like best about the product?
Calls are fairly clear and often last the entire duration.
What do you dislike about the product?
The end button is in a poor place. If you are entering notes and then exit notes the end button is easily accidentally hit.
What problems is the product solving and how is that benefiting you?
Troubleshooting technology issues for our customers.
Recommendations to others considering the product:
Be careful of accidentally ending calls!
Talk desk is a mostly great telephone software.
What do you like best about the product?
Its very simple to use and I haven't had many issues with it.
What do you dislike about the product?
Our company runs into issues with it working for some employees.
What problems is the product solving and how is that benefiting you?
It helps us run our business and be efficient in helping customers.
Recommendations to others considering the product:
No software is bullet proof...I would say that this product works great for our business. I have had mostly great experiences with the product with very little issues.
talkdesk review
What do you like best about the product?
I liked that it integrated into salesforce and connected to our wireless headsets.
What do you dislike about the product?
The call monitoring was just awful. It froze all the time and was bad for managers. I wouldn't recommend.
What problems is the product solving and how is that benefiting you?
generating more sales
Recommendations to others considering the product:
no
Easy to use
What do you like best about the product?
I like the fact that this platform is really easy to use and doesn't need any training.
What do you dislike about the product?
Sometimes it is laggy and is slow to sign in.
What problems is the product solving and how is that benefiting you?
We use it to communicate with clients and benefits are there that it is multi-use.
Simple, Reliable
What do you like best about the product?
Talkdesk has been a good solution for us when it comes to up-time.
What do you dislike about the product?
We no longer use TalkDesk. Customer service and support concerns.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
If you have a call center or sales environment which requires team work or the move of calls between users. Think twice before using Talkdesk or any soft phone system
Good for SMB's
What do you like best about the product?
It's lightweight and integrates very nicely with just about every CS application you could think of. Also, it's version of the app store is fairly robust and provides a lot of extensibility in a modular fashion which can help an organization build a tool that best meets their specific needs.
What do you dislike about the product?
Its native reporting capabilities are limited in terms of both ad hoc and real time reports. Common call center features like skills based routing and configuring after call wrap up time are not available. We have had some issues with application responsiveness and call quality during critical business hours. Lastly, it's very difficult to find specific call recordings.
What problems is the product solving and how is that benefiting you?
An easy to implement VOIP solution that plugs into the rest of our CS systems.
Recommendations to others considering the product:
Make sure you know what your reporting requirements are so that you can confirm Talkdesk will be able to deliver.
Talkdesk calls
What do you like best about the product?
It is SO easy to use and understand. Easy to open on your computer and use for any calls you need. It tracks voicemails and calls and the reporting is easy to understand also. It is easy to listen to voicemails and see who called you back which is important for sales and to follow up with missed calls. It also looks nice and easy to use without being distracting.
What do you dislike about the product?
When making calls to other countries, there is a lag and it makes the calls awkward when you are talking over the other person. Sometimes this happens on normal calls as well but you can restart the app or your computer and it is usually fixed. We log calls as well and the about of calls we do is the main metric to track our success and sometimes it does not log but that is easily fixed when restarting the app. I do wish the dial tone was customizable or different because it does get old after awhile.
What problems is the product solving and how is that benefiting you?
Easy to call any number and log the calls. Our operations managers are very knowledgeable about Talkdesk and can solve most things. I go to them with any questions i have.
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