Talkdesk
TalkdeskExternal reviews
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connectivity issues happen pretty regularly
What do you like best about the product?
The reporting and salesforce integration. The ability to use it remotely and review recorded calls
What do you dislike about the product?
Drops calls regularly and the software has strange bugs that add confusion and stress as a sales team member
What problems is the product solving and how is that benefiting you?
Working and selling internet leads on the phone tracking usage compared to results
Recommendations to others considering the product:
You cannot text with this platform, it may be limited in system integrations, but all in all gets the job done effectively
I spend all day on sales calls, and Talkdesk simply makes my life easier.
What do you like best about the product?
I would say the most beneficial feature is the call recording.
What do you dislike about the product?
No app, to be able to make calls from my cell that would be recorded.
What problems is the product solving and how is that benefiting you?
Quality Assurance
Recommendations to others considering the product:
If you are considering a VoIP system, you should always do your homework and I would strongly advise you to consider TalkDesk.
Awesome cloud based telephony system.
What do you like best about the product?
No physical hardware to be set up. Great uptime and works flawlessly.
What do you dislike about the product?
Can't complain, but a more intuitive reporting UI would be the next step for feature enhancements.
What problems is the product solving and how is that benefiting you?
Low cost of operations. Call recordings, monitoring, reporting and live view to what's going on in the team with respect to calls.
great at tracking calls in a company
What do you like best about the product?
That is very user friendly. I also love that it records all the calls so you can go back to whatever you need. It also shows the amount of time I was on the phone.
What do you dislike about the product?
Sometimes the line drops down and you can barely hear anything. Even tho it is not something that happens too often it is really important to be able to improve that. It happened when I was in the middle of a very important conversation and follow-up call back was crucial because of a single drop down.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction
Easy and Functional
What do you like best about the product?
Simple interface and easily adjustable graphs. Provides a seamless experience and instant updates.
What do you dislike about the product?
I have no complaints or dislikes about this product. It is a very solid product.
What problems is the product solving and how is that benefiting you?
Allows us to connect with our customers and agents.
Recommendations to others considering the product:
Utilize every option you can use. Talk Desk is a great tool to help you and your team succeed. This has revolutionized how business is done and allowed us to connect with our customers. It does have some moments where it can bug out per se but simple fast refresh fixes this. These glitches are few and very far in between. Talk desk features such as voicemails and assigning tasks and areas of contact have allowed us to make connecting with customers simple.
Excellent, Easy to Use Software
What do you like best about the product?
how easy and self-explanatory is. Really not much training needed to implement. Also call queueing is very intutitive and easy to manage
What do you dislike about the product?
Full reporting control. It lacks a few common options of reporting, the way it exports data not always the best
What problems is the product solving and how is that benefiting you?
Easy introductions to TM not much training needed to implement on a new operation
Recommendations to others considering the product:
If looking for a great application with awesome features and easy implementation this is it!
Reliable, Trustworthy Software
What do you like best about the product?
Talkdesk pushes out easy to understand metrics and rarely interrupts my ability to operate. I have to pull CSV files for call reviews and they pull well. The entire system is very compatible with my Macbook Pro. No complaints. I would also mention that when we do file errors or complaints, the company is quick to respond and to resolve with solutions.
What do you dislike about the product?
I can't say that I dislike much about Talkdesk. I would like for there to be notification options to prompt our agents , so perhaps more options for personalizing how we operate business. When high call volume increases, our SLA does not always translate accordingly, or it might kick our agents off their status to get them to pick up a clal.
What problems is the product solving and how is that benefiting you?
We are assisting customers with home buying and home selling information. I find that this service and the way it navigates and routes numbers helps our customers feel that we are more intimately engaged in their towns and neighborhoods. It helps personalize the process. Talkdesk has also allowed a lot of transparency, which we greatly enjoy and thrive on within the company.
Recommendations to others considering the product:
Highly Recommended!
Easy to use and Operate
What do you like best about the product?
I like the fact it is overall easy to use and operate. Having multiple teams use it and being able to view specific teams or multiple teams have been very useful.
What do you dislike about the product?
I wish Talkdesk could be more customizable especially when it comes to viewing rejected calls and specific agent actions.
What problems is the product solving and how is that benefiting you?
Being able to run our entire support team on one phone system has been extremely helpful.
Recommendations to others considering the product:
make sure you can customize as you need. Depending on reporting and needs TD may or may not be able to accommodate your needs.
Very simple and easy to use
What do you like best about the product?
The ability to edit and customize my dashboard
What do you dislike about the product?
I would not say there is anything I dislike
What problems is the product solving and how is that benefiting you?
Call control, I am able to maximize my impact.
Best VOIP software
What do you like best about the product?
Live Reporting, Live listening, lots of easy, useful integrations, immediate access to call recordings, new numbers are affordable. We have total buy in from our employees and it is used to make 100% of our sales. Talkdesk is as vital to our company.
What do you dislike about the product?
Sometimes call quality is bad. It isn't often but when it happens the system is unusable and it is hard to diagnose. You never know if it the the computer, the internet, the headset, talkdesk etc.
What problems is the product solving and how is that benefiting you?
Sales lines, service lines, IVR, call center forward before and after hours, forward to sales cell phones. The product is well thought out and managing multiple teams is a breeze.
Recommendations to others considering the product:
If you want your phone to work with the rest of your business and be more than a phone, this is a great option.
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