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Good features and functionality, but has had some down time in the last six months
What do you like best about the product?
Fairly intuitive and easy to use. Syncs up well with other products. Simple to get up to speed.
What do you dislike about the product?
Had some downtime issues earlier and the year and should have been more generous on makegoods associated with it. Would like an included SLA, but that is much more costly, otherwise you get nothing.
What problems is the product solving and how is that benefiting you?
Provide inbound call support and tracking for customers placing orders.
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Similar to most other softphones
What do you like best about the product?
Easy to use, full of features and easy to configure
What do you dislike about the product?
cost with the subscription model can be high
What problems is the product solving and how is that benefiting you?
Looking for cloud and maintenance free solution for Customer care
Super Buggy and Useless
What do you like best about the product?
Nothing, this platform is terrible for call management.
What do you dislike about the product?
Calls are constantly dropping and if you are lucky to get a call the callers are often unable to hear you when you answer. There are also weird things were calls won't be able to be placed on hold and you have to use the mute button instead and phantom hold music will play after a call is finished.
What problems is the product solving and how is that benefiting you?
None, this platform has been terrible for providing online tech support.
Recommendations to others considering the product:
It would be helpful if there was better call quality and control. There is no easy way to report tech issues to support which makes it difficult to get any answers. I would recommend trying another service as Talkdesk is not worth the money in any way.
Great Quality Transparent Functionality
What do you like best about the product?
The call quality is impressive and the ability to navigate its different functions (status, casing, etc.).
What do you dislike about the product?
It can seem like a lot to ask if you are having sales or support specialists set up their own Talkdesk. Plugin dependency + desktop app.
What problems is the product solving and how is that benefiting you?
We originally chose Talkdesk because of poor Zendesk talk functionality. This has provided a more consistent experience.
Recommendations to others considering the product:
If you are looking for a much better alternative to Zendesk talk or a simple softphone solution, this is it!
Good phone system with room for improvement
What do you like best about the product?
Calls on the soft phone are typically clear and the connection is solid as long as internet is reliable
What do you dislike about the product?
Problems with in call dialing (dialing extensions, dial by name directory)
Does not connect to third party devices, cell phones.
Does not connect to third party devices, cell phones.
What problems is the product solving and how is that benefiting you?
Doesn't rely on a landline. Can use from anywhere with internet connection.
Good system for customer calls
What do you like best about the product?
The ability to review previous call recordings.
What do you dislike about the product?
We have used the programme integrated with Zendesk and have found that we don't always get notified of incoming calls.
What problems is the product solving and how is that benefiting you?
Our customer support team work remotely and it allows us to manage incoming calls without needing handsets or individual numbers.
Does It's Job
What do you like best about the product?
It provides a fairly user-friendly interface and easy way to have our entire support team take calls from customers as well as return calls, all while working remotely.
What do you dislike about the product?
The new "call bar" extension works for some of my coworkers, but not for me. It's also a little "clunky" and in the way while I'm working on other tasks. The call quality isn't always the best, but I haven't had too many complaints about it.
What problems is the product solving and how is that benefiting you?
We started using TalkDesk as a way to integrate a phone system for our support team who all work remotely. It makes it easy for us to answer customer calls as well as return them, without having to be locked into a landline or use our own numbers, and provides customers with toll-free-numbers that they can call to reach us.
Recommendations to others considering the product:
TalkDesk is pretty easy to use, so you shouldn't have too much trouble with it. I wish it had some more features and that the extra features, like call forwarding were a little easier and more straightforward, but they seem to be going in the right direction.
Appreciate our current CSM support!
What do you like best about the product?
I appreciate our CSM and his ability to support us with our questions in a timely, direct manner
What do you dislike about the product?
Unfortunately we have not been able to have all the features implemented as promised and discussed during on-boarding as well as downtime.
What problems is the product solving and how is that benefiting you?
Cloud based integration with SF
Great product, always improving
What do you like best about the product?
Deep integrations through the app market as well as custom build webhooks/data pulls
What do you dislike about the product?
Platform reliability needs to be improved but they are rapidly working on this.
What problems is the product solving and how is that benefiting you?
Both outbound sales calls as well as inbound customer service.
Great customer attention
What do you like best about the product?
The personal attention provided to customers to ensure their needs are met.
What do you dislike about the product?
Customization options for reporting to be more predictive.
What problems is the product solving and how is that benefiting you?
WFM
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