Talkdesk
TalkdeskExternal reviews
2,461 reviews
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It is very efficient and easy to use
What do you like best about the product?
User friendly, it's easy to use, connect easily
What do you dislike about the product?
The way it lags sometimes. It doesn't read the report properly
What problems is the product solving and how is that benefiting you?
Communication
A truly effective SaaS platform in a sea of wannabes
What do you like best about the product?
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I didn't have to stumble during set up because the UI is clear. Reporting is straightforward, but allows you to see the big picture or get as granular as you like. Also, their customer service and success teams are dazzlingly responsive and are experts in their own product. I will always be a net promotor for Talkdesk.
What do you dislike about the product?
Dislike is not a word I'm comfortable with when it comes to Talkdesk. They do have an opportunity to help their customers more when they want to connect Talkdesk to another tool. For example, we moved from Desk to Salesforce and we've had some issues recreating the integration we had with Talkdesk when we were on Desk. Having someone at Talkdesk walk us through it would have helped.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for inbound and outbound calls. It has an extremely fast interface and training agents is simple and quick. Our team can now make and take tens of thousands of calls per week.
Recommendations to others considering the product:
Always do your homework of course, but Talkdesk offers a free trial so there's nothing to lose. Have your agents do lots of test calls. Check out the responsiveness of their success team. Run some reports. Then compare to others you're considering. At the end of the day I bet you choose Talkdesk.
Very reliable and easy
What do you like best about the product?
I use Talkdesk every week for 40 hours/week and never have a problem with their services and connection. It is a very easy service to use.
What do you dislike about the product?
I personally wouldn't change anything about the service they offer.
What problems is the product solving and how is that benefiting you?
Able to track calls incoming and outbound in real time. I also love that you can monitor calls in real time as well.
High quality calling
What do you like best about the product?
Good audio and quality and a great phone interface. Very easy to administer to users. I love he ability to easily jump into calls and listen in to how my sales guys are doing.
What do you dislike about the product?
No integration into Close.io. When asked if this was possible they just said, no one has asked, so no.
What problems is the product solving and how is that benefiting you?
Making sales calls to lists of customers.
TalkDesk helps you Connect with Customers!
What do you like best about the product?
I like how efficient talk desk is! It makes my job tremendously easier by being able to see the reports of who is available for calls! Talkdesk makes it easy to connect with customers and provide solutions!
What do you dislike about the product?
I wish I could have reporting up for both companies (Gentux and Menguin) at the same time without lagging!
What problems is the product solving and how is that benefiting you?
I work in customer service so I deal with a variety of issues! The status bar is helpful, I use Outbound a lot so that I can make cold calls and not be interupted with real time calls until I am ready for them!
Recommendations to others considering the product:
DO IT!
Works well
What do you like best about the product?
The talkdesk system works well for all my sales calls and helps keep track
What do you dislike about the product?
Sometimes the system has a hard time integrating with salesforce
What problems is the product solving and how is that benefiting you?
Talkdesk helps with organizing and logging calls on salesforce instead of manually logging calls
Great App!
What do you like best about the product?
I am using Talkdesk at work for almost 2 years and I can say that this app is really easy to use and the quality of the calls is great. What I like best is that I can keep track of my calls and I can check recordings at any time.
What do you dislike about the product?
When using Callbar, sometimes even If you are on a call it is showing that you missed a call.
What problems is the product solving and how is that benefiting you?
As a customer service representative every day I am working with thousands of customers and until now everything is working great.
Recommendations to others considering the product:
I think Talkdesk is great decision for every company.
Easy to use
What do you like best about the product?
Very easy to use, you can track and monitor the calls, easy access to all of the recordings
What do you dislike about the product?
Everything works smoothly, I love the callbar.
What problems is the product solving and how is that benefiting you?
I am using for B2B and B2C calls
Recommendations to others considering the product:
Keep up with the good work
Clean , simple . high quality
What do you like best about the product?
I like the sharp design and the contrast of the colors of talk desk, the options you have for transferring calls, speed to answer, quality of the sound, stability, information of the other person on the line, and a really good feature to mention is the shortcuts you can use to keep it simple. Thumbs up
What do you dislike about the product?
Not a lot to say in regards to Disliking tall desk. I find it a little complicated having to use a browser to log in to talk desk even though you have installed the application. Also, I could say using the statuses Available going to Away without missing any calls, that could be improved a little more.
What problems is the product solving and how is that benefiting you?
We as business usually use Talkdesk to contact our customers also our partners and sometimes calling both of them at the same time. And for more of it, you can also make a live call being the third party which I find pretty cool.
Very Good
What do you like best about the product?
Fast reliable and absolutely easy to use
What do you dislike about the product?
Nothing i think its very good and nothing negative
What problems is the product solving and how is that benefiting you?
no wasting time and quick callings with no disruptions
Recommendations to others considering the product:
All good
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