Talkdesk
TalkdeskExternal reviews
2,461 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Simplicity
What do you like best about the product?
Talkdesk is great on all fields, however if there`s on thing that i like the best, then it`s the integration it has across multiple platforms, websites. Being able to call numbers merely by clicking the number on a random website (thanks to the Talkdesk extension) makes my life and job a lot easier.
What do you dislike about the product?
Just the occasional drops in calls. But they are not that often.
What problems is the product solving and how is that benefiting you?
I work as an account manager at a start up company and Talkdesk is our go to solution for reaching out to our accounts. I use it on daily basis.
Recommendations to others considering the product:
Guaranteed the best product in it`s area. Definitely recommend it to anyone looking for a calling service online.
Easy access for your business
What do you like best about the product?
I'm using Talkdesk for a few years now and I must say it made my work so much easier.
I have easy access to all my calls, the recordings are always available so if I need to remind myself it's just a few clicks away.
I have easy access to all my calls, the recordings are always available so if I need to remind myself it's just a few clicks away.
What do you dislike about the product?
Honestly, I don't have anything to say that I dislike, I would like to be able to send a fax from this program and SMS, other than that I'm very satisfied.
What problems is the product solving and how is that benefiting you?
Easy access, recordings available every time, Voicemail
Recommendations to others considering the product:
Definitely try it and I promise you will love it .
Great experience
What do you like best about the product?
Talkdesk integrates great with the other third party programs we utilize to create a seamless experience across several different programs.
What do you dislike about the product?
Talkdesk could improve the reporting feature as it is somewhat simplified and it would be helpful to have more advanced statistics in that feature. More advanced/granular call routing, we have had to utilize our own phone system in addition to Talkdesk to allow us to have the calls route the way we would like it to.
What problems is the product solving and how is that benefiting you?
Allows easier access to ticket queue for when customers have been calling in, allows us to auto-generate tickets for inbound calls allowing an easier method to update and close tickets in real time.
Recommendations to others considering the product:
I would recommend they switch over to Talkdesk as we have customizability that we did not have before and a reliable program.
Talk desk is easy and awesome
What do you like best about the product?
I like that it is so easy to navigate. It hardly ever has issues
What do you dislike about the product?
Nothing really sometimes it takes a second to connect but that is my only issue
What problems is the product solving and how is that benefiting you?
Talkdesk is what we operate our business from it is how we stay in contact with our customers
It's alright
What do you like best about the product?
I like that it integrates with our Zendesk system for inbound calls to create useable tickets.
What do you dislike about the product?
We have a lot of connectivity issues. We have to redownload the call bar fairly regularly to get it to work properly. People constantly are having trouble hearing agents as well.
What problems is the product solving and how is that benefiting you?
Customer contact via the phone. It's a benefit that each time someone calls in a ticket is created so we can take down proper notes. It makes it easy to be able to track calls, and times in reference to queue times, hold times, and agent metrics.
I use talk desk daily from work and from home and love it!
What do you like best about the product?
I love talk desk because it is easy to use, and reliable! It is so reassuring to have a phone system that works every time! It connects at lightning speed and is a good system for new hires.
What do you dislike about the product?
I dislike that at times there is a seemingly slow connection and a delay in the line.
What problems is the product solving and how is that benefiting you?
I love that TalkDesk connects with ZenDesk, the system we use for notes and emails. Effortlessly easy in linking phone calls with notes for customer's accounts.
Great! No issues so far
What do you like best about the product?
It gives you the opportunity to reach people everywhere, fast and easy. It's an amazing tool that makes my job easier on daily basis. I keep the communication with our partners on a high level and I would definitely recommend Talkdesk to all of my friends!
What do you dislike about the product?
There are not many things that I can say that I dislike. Sometimes the line can get disconnected, but that's more an internet issue than a talk desk issue.
What problems is the product solving and how is that benefiting you?
As I previously said, it's making my daily job easier by giving me the opportunity to reach out to our partners fast and easy, so I can help them grow their business with us.
Recommendations to others considering the product:
You should definitely try it!
Works great for day to day tasks!
What do you like best about the product?
Everything is very simple to use and pretty user friendly. Have not had much issue using the application! I've never had an issue with dropping calls or random disconnects! The voice and connection quality is always crystal clear!
What do you dislike about the product?
It seems like there is a small delay while on a call (maybe 2-3 seconds at most). Sometimes the customer and I will accidentally cut each other off because of this. The phone system also seems to "bug out" every once in a while while starting a call. Once again, it isn't really a big deal, just something to point out!
What problems is the product solving and how is that benefiting you?
Talk desk had made reaching out and getting in touch with customer much easier, I would recommend this product!
Recommendations to others considering the product:
Great for call centers!
Excellent service to manage call center
What do you like best about the product?
With Talkdesk we can offer a better service and we have increased our productivity thanks to it, This company operates out of a few territories and it is easy to navigate between different dial-out phone number. My clients have my dedicated phone number, they can leave me voice messages.
What do you dislike about the product?
I don't have any negative feedback.No complaints from my side at all!
What problems is the product solving and how is that benefiting you?
Speak with the Talkdesk team certainly. They can arrange meetings with comparable organizations to allow for more in-depth conversations on their experience. Also give the trial a shot with a portion of your department to see if the platform will meet your requirements.
Recommendations to others considering the product:
The customer service is top notch. We get questions answered quickly and efficiently which was a huge help while integrating it into our company.
The best experience using Talkdesk
What do you like best about the product?
Talkdask is really fast and easy to use. It is very easy to install it and adapt to it. All the calls are recorded and you can pull out any reports you might need for inbound or outbound calls. This helps to keep a track on the progress of our everyday basis at work. We are using it at work to communicate with our customers and they can have our numbers and leave voicemails.
What do you dislike about the product?
There is nothing to dislike regarding this amazing tool. I don't have any complaints. The only thing I would like to mention is more a suggestion than a complaint or dislike. It was going to be perfect if Talkdesk will be able to automatically recognize the country code of the phone number.
What problems is the product solving and how is that benefiting you?
I am part of an SEO agency and it was going to be impossible to work without Talkdesk. We need to communicate with the customers on an everyday basis. Our managers can keep a track on our performance using the reports.
Recommendations to others considering the product:
I would highly recommend talkdesk
showing 2,201 - 2,210