Talkdesk
TalkdeskExternal reviews
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Easy to use, accessible, productive
What do you like best about the product?
I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person
What do you dislike about the product?
Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
What problems is the product solving and how is that benefiting you?
Having everything on one platform and also linking it with Salesforce makes our lives a lot easier.
Recommendations to others considering the product:
Easy to use for better productivity.
TalkDesk works for my company!
What do you like best about the product?
I like the clarity on calls and how you are able to see your queue easily! We can manage call work between 2 brands from this application and it works well! I would recommend using this if your company is a growing one!
What do you dislike about the product?
Sometimes you need to restart your computer to make the "talk" setting work correctly. If you unplug your laptop from additional screens and plug it back in, there is ALWAYS a need to restart so the sound settings work right.
What problems is the product solving and how is that benefiting you?
We are able to help our customers with all of their inquiries! We like being able to keep notes on each customer's call and reference back when needed.
Recommendations to others considering the product:
Try to fix the bug that happens when a Mac is disconnected from a secondary or tertiary screen making it so that the headset sound/mic work easily without having to restart my computer multiple times to get it working again.
My experience with Talkdesk
What do you like best about the product?
I've been using Talkdesk for almost a year and I love it! It's easy to use, the connection is great and it improves my workflow a lot. it's easy to log in and doing business with. I would definitely recommend to other companies as well!!!
What do you dislike about the product?
nothing! I really love this tool !!! To be honest this is the best tool I've ever worked.
What problems is the product solving and how is that benefiting you?
It's easy to pull up reports for everything that you are interested in.
Recommendations to others considering the product:
Of course!!!!! This tool is awesome and really easy to work with!!!!!!!!!
My experience with Talk Desc
What do you like best about the product?
I am using TalkDesc for almost two years now and to be honest, the experience is great! I love that it's user-friendly and it's easy to create reports for anything you want. We can monitor everything. The productivity of the team, the number of calls, the duration, how long does it take for a person to answer the phone. In general; Our work life became so much easier since we started using this tool.
What do you dislike about the product?
The thing that it's bothering me a little bit with talk desk is that, if we want to edit a report, we need to recreate it, even if only a small change needs to be done. I think that this should be implemented/fixed in the future. Otherwise, everything is working smoothly and I can not think of any other "issue".
What problems is the product solving and how is that benefiting you?
Our company uses Talkdesk for assisting a great number of local restaurants. We are sales/marketing/customer service platform and we are using talkdesc constantly 24/7, receiving inbound and outbound calls. Talkdesc is helping the company to accomplish goals and tasks efficiently and with high quality. Thank you for that!
Recommendations to others considering the product:
I think it is the best tool for communication. I would highly recommend it to everyone. So easy and so useful!!
Impressive tool
What do you like best about the product?
I am very impressed with Talkdesk. Have been using it for more than a year and I can honestly say I've never had any issue, can't complain. When I am on a call, it's smooth, the other person on the line can hear me perfectly. Also, all the calls are logged so in case I miss something I can go there and listen to it. Would definitely recommend it to any company looking for a talking tool.
What do you dislike about the product?
I will have to leave this empty since there are no disadvantages with this tool.
What problems is the product solving and how is that benefiting you?
Since I am working for the food industries in the USA, I always find myself talking with pizzeria owners, providing them with marketing tips to help their business. It's easy to find any report you want for any employee.
Recommendations to others considering the product:
I don't know.
Excellent
What do you like best about the product?
Everything is great, allows good communication without interruptions. It has a lot of great features, I think that is one of the best things that I ever used, work related
What do you dislike about the product?
Everything is great, I think that there is nothing that I can complain of
What problems is the product solving and how is that benefiting you?
Financial problems the most. Great communication
Excellent calling software for businesses with large workforce
What do you like best about the product?
The ability to check service levels and daily/weekly/monthly call logs. It is easy to monitor live incoming/outgoing calls to ensure quality assurance. A moderate internet speed is enough to use this software. Incoming calls gets saved automatically which enables us to listen to calls from the past if necessary. Has the option of voicemail as well.
What do you dislike about the product?
High volumes of calls results in lags that could be worked on. Does not work as well on wifi as it does with cable ethernet.
What problems is the product solving and how is that benefiting you?
Being an intermediary party, talkdesk enables us to interact swiftly and efficiently with both our customers and restaurant partners.
Recommendations to others considering the product:
Should be among top 3 choices if you are considering to get a calling software for a moderate or large business.
Talkdesk is great
What do you like best about the product?
TalkDesk is great! The effective interface that is displayed allows for maximum work and allows for an efficient work environment! Additionally, I enjoy how the cases from TalkDesk migrate to SalesForce. My favorite aspect of TalkDesk is how I am able to see what Customer Support agent is available and who is not.
What do you dislike about the product?
Nothing to be honest, best system I have used
What problems is the product solving and how is that benefiting you?
We are able to produce technical support solutions with TalkDesk. We have troubleshoot errors faster and connect calls to the correct Customer Support Staff
TalkDesk for efficient inbound and outbound communication
What do you like best about the product?
TalkDesk is Awesome! I've been using it for almost 2 now and I truly recommend it to everyone. I especially like the Widget Mode since it's so easy to use. The call quality is great so I never have to worry about any issues. Also, it has a lot of option which makes my job easier!
What do you dislike about the product?
So far I haven't experienced any issues with it, therefore, I don't really have to add anything here. I really like their service and I would recommend it to anyone dealing with inbound and outbound calls!
What problems is the product solving and how is that benefiting you?
I mainly do up-sell on a daily basis. Talkdesk really helps me organize my time and calls I have to make, it has a lot of features which help with communication, tacking and organizing.
Easy to use and convenient
What do you like best about the product?
The fact that I can keep track of the calls and have the recordings available in case I need to double check something. It helps me perform at my best and it's not complicated to use. It is really convenient. Highly recommending it.
What do you dislike about the product?
There is not anything to dislike from Talkdesk. It does wonders. No complaints from my side at all!
What problems is the product solving and how is that benefiting you?
My work depends on Talkdesk. It helps me keep track of my calls and it prooves my efficiency. I do business over the phone using Talkdesk and I cannot imagine how I would be able to work without it. I realized that it really matters to have the right utilities and Talkdesk has proven that it's not replaceable.
Recommendations to others considering the product:
Highly recommend. It's a must product if you want to perform at the best!
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