Talkdesk
TalkdeskExternal reviews
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Talkdesk Review by Jorge
What do you like best about the product?
the live monitoring, the report daily of the connectivity of each agent, keep it simple.
What do you dislike about the product?
The difficulty to find an agent in the page of agents to know the connectivity time, like available, aftercall, lunch/breaks. Need to have a search bar to easy find an agent.
What problems is the product solving and how is that benefiting you?
The reports for connectivity, crystal clear talk with clients.
Nice App
What do you like best about the product?
I like it because is fast and efficient
What do you dislike about the product?
I don't have something to dislike about this app
What problems is the product solving and how is that benefiting you?
Well is easier than using a phone you can connect your headphones and your hands are free :)
Recommendations to others considering the product:
the best app ever!!!
Amazing software
What do you like best about the product?
Talkdesk is an easy to use, scalable and dynamic technology solution. The analytics help us to better understand customers and focus on the core of our business
What do you dislike about the product?
I haven't used TalkDesk for long enough to comment
What problems is the product solving and how is that benefiting you?
Reach of customers across different timezones
Talkdesk is intuitive, easy to use and its integration with SalesForce is superb.
What do you like best about the product?
* Integration with Salesforce, keeps everything neat and tidy so I can work on the tasks that provide the maximum impact in my service to others.
* Seamless connection while I am travelling.
* Seamless connection while I am travelling.
What do you dislike about the product?
* Nothing, it works as expected. Seamless.
What problems is the product solving and how is that benefiting you?
* I can work from anywhere in the world with my laptop. Talkdesk allows me to do that while I am travelling.
Innovative and Convenient
What do you like best about the product?
The ease at which .can call multiple countries at ease. In addition to having multiple people on a call and also being able to transfer the call to someone else with no hassle.
What do you dislike about the product?
The fact that some countries in Africa are blocked off
What problems is the product solving and how is that benefiting you?
I am able to help multiple businesses in Asia, North America, Europe and Australia grow and automate the back end of their business through the cloud. The benefit is the clients do not get charged when I call which is a benefit because we have enough time to discuss the complexities of the business.
Great call center tool
What do you like best about the product?
Use talkdesk every day when communicating with customers. Love how simple and intuitive it is to use and how my notes carry over seamlessly into our ticketing system. Also like viewing my personal metrics to see where I can improve on my call handle times.
What do you dislike about the product?
Some occasional audio issues, dropped calls. Seems to be mostly a google chrome issue; usually a quick restart of chrome resolves the issue.
What problems is the product solving and how is that benefiting you?
I haven't encountered any business breaking problems as of yet.
Recommendations to others considering the product:
If you have any issues with audio or dropped calls just exit out of chrome completely and re open it.
Seamless Workflow!
What do you like best about the product?
-Talkdesk allows me to seamlessly move through my prospect list as a I utilize Salesforce.
-The integration aspect of Talkdesk is effortless As-well.
-Able to search my past calls to review and learn.
-The integration aspect of Talkdesk is effortless As-well.
-Able to search my past calls to review and learn.
What do you dislike about the product?
-Integration with Uberconference would be nice
What problems is the product solving and how is that benefiting you?
-Saves time in contacting prospects and helps me review calls with co-workers.
Recommendations to others considering the product:
-Use it with Salesforce for sales folks.
Easy to use!
What do you like best about the product?
Since TalkDesk is a soft phone, I can easily transition from listening to music while I work, to making calls to customers with the same headphones. It's very easy to use and intuitive.
What do you dislike about the product?
Nothing specific comes to mind, it's been very easy to jump into and use on a daily basis.
What problems is the product solving and how is that benefiting you?
TalkDesk allows us to give the maximum amount of support functionality to our customers while taking calls and call handling.
Great tool for sales
What do you like best about the product?
Talkdesk ability to help streamline one of the most basic needs in sales is amazing. By being a global company with two headquarters and sales to over 90 countries, having a product like Talkdesk that allows us to call all around the world while documenting and integrating with Salesforce to log all the calls and notes, really supports our team to be as efficient as we can.
What do you dislike about the product?
To be honest, there isn't anything to dislike. There are some glitches to the chrome extension, especially when logging in, would just have to restart the login.
What problems is the product solving and how is that benefiting you?
The business problems we are solving is by catering our sales to a global market. Talkdesk gives us the ability to call into countries all around the world and tracks all the calls and notes from each of our sales reps.
Easy and intiutive tool
What do you like best about the product?
We are a new company that was born a year ago, from when we began to use this tool we noticed an improvement in the management and development of our work.
What do you dislike about the product?
Sometimes a problem in changing the call status, but it is solved manually
What problems is the product solving and how is that benefiting you?
It has helped us in the management of the numerous calls we receive, helping us to serve them in the best possible time and thus increase our profits
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