Talkdesk
TalkdeskExternal reviews
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Great Feature, User-friendly. So far so good.
What do you like best about the product?
Not sure about others, but Talkdesk has a lot of features that actually come in handy in most of the times. Very user-friendly, easy to maneuver.
What do you dislike about the product?
Sometimes the system would glitch out of not showing any incoming call, when there, in fact, are inbound calls coming in. Could be internet issue instead, not entirely sure.
What problems is the product solving and how is that benefiting you?
It's very easy to trace back the call logs, which comes in handy dealing with certain situations.
Good for corporations
What do you like best about the product?
The Reporting screen is very effective and helps to manage resources.
What do you dislike about the product?
Times out sometimes to update. Apart from that, it is great.
What problems is the product solving and how is that benefiting you?
I am in customer service and it helps me to monitor the available resources so that we can allocate them accordingly.
Works very well!
What do you like best about the product?
I like that Talkdesk shows every aspect of an agent's productivity. You can always see what is going on.
What do you dislike about the product?
Talkdesk can be glitchy at times (i.e. dropped/missed calls), but that is dependent on the location it is being used.
What problems is the product solving and how is that benefiting you?
Talkdesk has multiple benefits, one that is listed under "What do you like best?" Another one would be that the call quality is really good for the most part.
Awesome call center software
What do you like best about the product?
The way you can organize different call groups to streamline customers to appropriate call groups.
What do you dislike about the product?
Sometimes call prioritization seems to be a bit off.
What problems is the product solving and how is that benefiting you?
Great way to allow communication quickly and easily.
Talkdesk Review by Jorge
What do you like best about the product?
the live monitoring, the report daily of the connectivity of each agent, keep it simple.
What do you dislike about the product?
The difficulty to find an agent in the page of agents to know the connectivity time, like available, aftercall, lunch/breaks. Need to have a search bar to easy find an agent.
What problems is the product solving and how is that benefiting you?
The reports for connectivity, crystal clear talk with clients.
Nice App
What do you like best about the product?
I like it because is fast and efficient
What do you dislike about the product?
I don't have something to dislike about this app
What problems is the product solving and how is that benefiting you?
Well is easier than using a phone you can connect your headphones and your hands are free :)
Recommendations to others considering the product:
the best app ever!!!
Amazing software
What do you like best about the product?
Talkdesk is an easy to use, scalable and dynamic technology solution. The analytics help us to better understand customers and focus on the core of our business
What do you dislike about the product?
I haven't used TalkDesk for long enough to comment
What problems is the product solving and how is that benefiting you?
Reach of customers across different timezones
Talkdesk is intuitive, easy to use and its integration with SalesForce is superb.
What do you like best about the product?
* Integration with Salesforce, keeps everything neat and tidy so I can work on the tasks that provide the maximum impact in my service to others.
* Seamless connection while I am travelling.
* Seamless connection while I am travelling.
What do you dislike about the product?
* Nothing, it works as expected. Seamless.
What problems is the product solving and how is that benefiting you?
* I can work from anywhere in the world with my laptop. Talkdesk allows me to do that while I am travelling.
Innovative and Convenient
What do you like best about the product?
The ease at which .can call multiple countries at ease. In addition to having multiple people on a call and also being able to transfer the call to someone else with no hassle.
What do you dislike about the product?
The fact that some countries in Africa are blocked off
What problems is the product solving and how is that benefiting you?
I am able to help multiple businesses in Asia, North America, Europe and Australia grow and automate the back end of their business through the cloud. The benefit is the clients do not get charged when I call which is a benefit because we have enough time to discuss the complexities of the business.
Great call center tool
What do you like best about the product?
Use talkdesk every day when communicating with customers. Love how simple and intuitive it is to use and how my notes carry over seamlessly into our ticketing system. Also like viewing my personal metrics to see where I can improve on my call handle times.
What do you dislike about the product?
Some occasional audio issues, dropped calls. Seems to be mostly a google chrome issue; usually a quick restart of chrome resolves the issue.
What problems is the product solving and how is that benefiting you?
I haven't encountered any business breaking problems as of yet.
Recommendations to others considering the product:
If you have any issues with audio or dropped calls just exit out of chrome completely and re open it.
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