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I would highly recommend Talkdesk
What do you like best about the product?
I enjoy that Talkdesk is very user friendly!
What do you dislike about the product?
Honestly, Talkdesk is great! I really enjoy using it!
What problems is the product solving and how is that benefiting you?
We are eliminating fear from health insurance! And we realized Talkdesk has made it easy for us to implement our mission!
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A Partner
What do you like best about the product?
The solution is very flexible and allows are support teams to work from anywhere. Integrates with Salesforce and allows us to make performance visible to the company.
What do you dislike about the product?
Skills based prioritzation is not available at this time, but is coming soon.
What problems is the product solving and how is that benefiting you?
Ease of use and implementation. Allows us to route calls to improve our customer experience, having seen a 40% improvement in first call resolution.
Recommendations to others considering the product:
You are truly gaining a partner that is vested in your success.
Talkdesk Review
What do you like best about the product?
It is very easy to use and allows you to integrate with zendesk
What do you dislike about the product?
I cant find anything i dont like about it.
What problems is the product solving and how is that benefiting you?
Calling customers
Great product!
What do you like best about the product?
Easy to use and integrate with CRM systems
What do you dislike about the product?
The built-in reporting Talkdesk offers could be better.
What problems is the product solving and how is that benefiting you?
Managing all sales and customer calls
Works great overall
What do you like best about the product?
I like how easy it is to customize the system to fit our business' needs.
What do you dislike about the product?
I would love it if the built-in reporting was a little more powerful. Right now, to do some of what we need to do we have to pull a CSV and work through Excel.
What problems is the product solving and how is that benefiting you?
We needed advanced routing and better live reporting.
Exceptional product!
What do you like best about the product?
The ease of use with Talkdesk! It works well and syncs great with Zendesk which is super imperative for a customer support rep!
What do you dislike about the product?
Sometimes the quality of the calls is not always 100%
What problems is the product solving and how is that benefiting you?
Easier for our customer support reps to work quickly & efficiently!
My experience has been great so far.
What do you like best about the product?
Numbers are easy to find also easy to use, the site is very easy to work and it makes our jobs alot easier.
What do you dislike about the product?
The loading is often very slow, sometimes it disconnects but does not show it right away. It is very slow sometimes and does not work alot of the time.
What problems is the product solving and how is that benefiting you?
missing calls is not always a missed call but a caller hanging up.
The worst dialer
What do you like best about the product?
The voicemail drop is nice. Click to call functionality is pretty basic but works
What do you dislike about the product?
Constant issues with audio quality and the other end being able to hear me. I have tested my bandwith and am connect via eithernet cable so I know that it no the problem. I can often not go through the prompts of a digital attendant. There is very basic salesforce integrsation which calls log a task but you can not manage exisitng task or set a follow up. There is no mobile app and there is no ability to click to dial to a cell phone
What problems is the product solving and how is that benefiting you?
Got me.
Recommendations to others considering the product:
This tool seems aimed at call center environments but is not very useful to a sales floor making outbound dialing efforts. I would recommend you avoid this product as a sales team there are much better applications out there with CRM functionality.
Ask about timelines and roadmap for better salesforce and CRM integrations. Also, the development of a mobile app.
Ask about timelines and roadmap for better salesforce and CRM integrations. Also, the development of a mobile app.
Talkdesk
What do you like best about the product?
It provides a fairly user-friendly interface and easy way to have our entire support team take calls from customers as well as return calls, all while working remotely.
What do you dislike about the product?
There is no direct connection to Power Bi. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
What problems is the product solving and how is that benefiting you?
Talkdesk is a really easy interface that is dead simple - I don't have to worry about scrambling through a complicated interface in order to make a call. It's as easy as picking up a phone.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
Recommendations to others considering the product:
I love Talkdesk
Just fine
What do you like best about the product?
I like the ability to have your phone hover as a widget in the corner of your screen. I don't always use it because I find it overwhelming, but sometimes it's handy if I'm only looking for incoming phone calls and want to make sure I don't miss anything.
What do you dislike about the product?
I dislike the symbols used for incoming, outgoing, or voicemail. It's kind of confusing.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for phone support. We've realized that some of our clients really enjoy talking to someone on the phone rather than over email. It's very personal, and you personalities shine through more!
Recommendations to others considering the product:
There's a bit of a learning curve if you've never used a phone support system, but all in all it's pretty user friendly.
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