Talkdesk
TalkdeskExternal reviews
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Talkdesk
What do you like best about the product?
We love that everything can be found in one central location, and that it keeps the recordings of calls to review for training purposes.
What do you dislike about the product?
Sometimes we have issues with it freezing up or just shutting down, other than that no issues.
What problems is the product solving and how is that benefiting you?
We are able to transfer within whoever is on our account at any moment no matter where they are.
Recommendations to others considering the product:
n/a
Good, not Great
What do you like best about the product?
Makes it easy to organize calls and listen back on them if necessary
What do you dislike about the product?
At times, service can cut out, preventing any calls from being made. At times, there are issues where our customers cannot hear us or we cannot hear our customers.
What problems is the product solving and how is that benefiting you?
Improved training since we can refer back to previous calls readily
Modern Solution
What do you like best about the product?
Talkdesk has improved our way to communicate to our customers as well as to manage the internal team from several perspectives. It's an integrated solution to our sales systems with effective cost.
What do you dislike about the product?
There are no points to be mentioned once the experience has been good from the learning perspective.
What problems is the product solving and how is that benefiting you?
Team management, cost reducing, integration.
Recommendations to others considering the product:
This is a modern solution to improve and optimize the communication between the company and customers as well as to integrate sales solutions. It's pivotal to manage internal team live smoothly.
Overall Great Product
What do you like best about the product?
The UI is super clean and very easy to navigate, access to support services is also a positive experience and the team are always on point to help us out. The options for managing calls are also excellent i.e. callbacks.
What do you dislike about the product?
The reporting is basic - some of the views we cannot export to an Excel spreadsheet, also the Live page is very basic and does not allow us the ability to show certain stats on this page (number of calls per agent, etc).
What problems is the product solving and how is that benefiting you?
We use the call center function for our FinOps team as well as for the general Support & Sales structure and having everybody on one system makes it much easier to connect, we also solved high volumes of VMs in busy periods by deploying the callback option, and will soon be implementing IVR for customer payments to be taken.
Easy access
What do you like best about the product?
It’s very easy to access. Easy to use this.
What do you dislike about the product?
Sometime, it gets slow when we use talkdesk continuesly.
What problems is the product solving and how is that benefiting you?
I’m working in customer service so it helps alot in concenecting with customers.
A Necessary Tool
What do you like best about the product?
A must-have tool for call monitoring. It provides you with a user-friendly interface. Talkdesk is one stop shop for call recording, voicemail, real-time call metrics and many more resources essential for monitoring calls.
What do you dislike about the product?
Talkdesk callbar is a bit tricky in this sense and could be improved in many ways.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to dial and take calls from all around the world while keeping our call service levels at an all-time high. Talkdesk's support service is one of best and always helpful.
Recommendations to others considering the product:
One stop shop for all your call monitoring needs.
Best Experience And User friendly
What do you like best about the product?
The best thing about is this app - speech quality, clarity, data storage and status changes. This application has several good features including different status and else.
What do you dislike about the product?
Nothing to dislike about it. User- friendly and I work in a large industry with many other individual where this works perfectly good.
What problems is the product solving and how is that benefiting you?
As I am a part of live support team, we usually use talk desk to communicate with customers and other agents. There are so many benefits for the app where it provide different features like call log, auto dial, status changes and else
Pretty Smooth
What do you like best about the product?
The record keeping and simple layout, recordings are easyly reachable
What do you dislike about the product?
sometimes lil buggy, lil too long loading pages, rarely tho
What problems is the product solving and how is that benefiting you?
the business works on talkdesh, contacting clients 24/7 by 1000+ agents.
Talkdesk has improved the quality and productivity of our Contact center.
What do you like best about the product?
It is Easy to use and offer a great range of services/features. Their customer service and level of support is amazing!
What do you dislike about the product?
TD reports could be improved instead of having to connect a third party partner through their app store for this purpose.
What problems is the product solving and how is that benefiting you?
1/ more visibility on our contact center KPI's to make the right business decision.
2/ Provide a better customer experience with the different services offered by TD.
2/ Provide a better customer experience with the different services offered by TD.
Great service and easy to use tool!
What do you like best about the product?
For me how easy the tool is to use and its great integration with Salesforce. We have been using Talkdesk for almost two years and we couldn't be happier. Their service is A+ and the 1-1 relationship with our account manager really helps move forward with the tool!
What do you dislike about the product?
The call connections can be a little up and down from time to time, but their service team is always there to help identify and resolve the issue.
What problems is the product solving and how is that benefiting you?
We work in the middle east market and having a local number from that region can be very difficult, luckily for us Talkdesk has local MEAST numbers for us to use to speak to our customers. Also we needed a tool that could integrate well with Salesforce.
Recommendations to others considering the product:
Everyone should give Talkdesk a try!
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