Talkdesk
TalkdeskExternal reviews
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Continued growth and development across all applications
What do you like best about the product?
Working with Talkdesk team members to continually grow the product is the best thing about Talkdesk. They truly listen to their customer's wants, needs, and questions. They will often schedule meetings with product teams, IT, or CSMs to have in-depth conversations.
What do you dislike about the product?
IT can often take time to provide detailed updates/resolutions to outstanding tickets. We are aware this is being worked on and are patiently awaiting for this aspect to be improved.
What problems is the product solving and how is that benefiting you?
Talkdesk has provided a great starting point with CX Analytics to allow us to begin utilizing auto-scoring. The continued development of this product will truly make their QM platform one to contend with.
Great Platform
What do you like best about the product?
Talkdesk is always updating and improving.
What do you dislike about the product?
I dislike the degradation of service, though the have become less frequent.
What problems is the product solving and how is that benefiting you?
None
"Calling made Easy"
What do you like best about the product?
All-in-one app with easy connectivity all across the globe. I enjoy using this app as my work structure includes calling offices in the US, UK, APAC, so it helps me get my things done efficiently.
What do you dislike about the product?
Sometimes because of the internet fluctuation, call disconnect, but it happens only occasionally I would request the TD team to look into these issues due to bad weather, internet connectivity is not good sometimes so they should come up with a resolution that will help everyone alot.
What problems is the product solving and how is that benefiting you?
We have our offices and customer based all accross the globe and TD is helping us to resolve that issue by giving access to connect with them from just 1 app and this helps us alot.
Most powerful Tool
What do you like best about the product?
The Analytical reports are something that helps me the most; it has always been an excellent application, even on my iPhone and my system. It is also easy to pull up the reports of my team.
What do you dislike about the product?
The user interface could be a little easier to understand; most likely, the reports that generate agents' daily inputs should be easier to read along with ring groups access
What problems is the product solving and how is that benefiting you?
The glitch in pulling up the reports would not be accurate, but now it has been resolved, and it has been soo easy to send and receive the notifications. There is no messaging service yet but its a work in progress.
Deep dive into issue and provided resolution.
What do you like best about the product?
The updated and consistent communication between Talkdesk IT support and our company.
What do you dislike about the product?
The amount of time it took to resolve the issue.
What problems is the product solving and how is that benefiting you?
We had issues with the reporting showing users with ignored and rejected calls.
Fantastic product!
What do you like best about the product?
Ease of use and administration. The service is quick and provides a ton of offerings. One of the best things about TalkDesk is its ease of Studio Flow creation. This service lets us tailor our solution to our exact needs.
What do you dislike about the product?
Slow to include new features. Several rudimentary features are missing from their reporting system. Their dashboards and reporting have been improved recently but are still very lackluster.
What problems is the product solving and how is that benefiting you?
We have a ton of clients and Talkdesk allows us to streamline our customer service experience in ways that previously were thought to be to daunting. Talkdesk's reporting feature also allows us to get fairly quick updates in terms of team workloads.
Adequate enough
What do you like best about the product?
It is very good at being at the core requirements of being a contact center. It has some decent reporting when you can find the reports. Fairly modernish look for the most part.
What do you dislike about the product?
Doesn't support all browsers. Isn't the most stable application. When there is a problem it takes awhile to be acknowledged. You'll be lucky to get a response to your support requests in a timely manner.
What problems is the product solving and how is that benefiting you?
It's great at providing metrics and stats and better than having individual people call individual support members. Once you figure out where things are and how some of the stuff functions it is better than other solutions.
Talkdesk Pros and Cons from a Quickly Growing Business
What do you like best about the product?
Talkdesk's visual interactive voice response (IVR) system is easy to configure for basic flows. It is simple to buy numbers anywhere in the world. Reporting is available live and historically.
What do you dislike about the product?
Talkdesk is configurable to an extent, but if your business requires separate IVRs for each number, it can be difficult to scale. We have had issues with uptime and data out through their API.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us get calls from our customers to suitable agents. It allows us to set up agents worldwide to answer calls from anywhere. We have been able to purchase enterprise licenses through Talkdesk for additional functionality.
It help to initiate group calls and have glitch free meeting. Sound is very clyster clear
What do you like best about the product?
AI of the tool is very great and easy to navigate.
Simplify the process and help in scheduling the meeting.
Simplify the process and help in scheduling the meeting.
What do you dislike about the product?
Norhing as of now as yet to counter as issues.
What problems is the product solving and how is that benefiting you?
Easy connect, good sound quality, smooth connect.
Talkdesk provides excellent access and assistance to its customers.
What do you like best about the product?
Custom reports with a plethora of data indicators promote the in-depth study, generating actionable insights that can be utilized to improve the quality of customer service and agents' work. The dashboard with real-time data is quite helpful for resource management efficiency. It gives Service Level, Average Abandonment Time, Waiting Time, Longest Waiting Time, Number of agents signed in online and offline, and after-call work. In addition to providing an overview of Talkdesk's current activity, time spent on particular tasks may also be monitored. Exploring tool enables users to build comprehensive daily, weekly, monthly, and annual stock reports in addition to the previously available interval and pre-made report formats.
What do you dislike about the product?
What I dislike about TalkDesk is that it can be unreliable, transfers can be complex, and customer service quality could be better. However, things have improved dramatically since adding TalkDesk representatives to our team, especially when working remotely in various venues. Generating reports and dashboards can be tricky because I don't know all the metric settings and language options. Despite this, I enjoy using the product once I've figured something out.
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk solves is a waste of time troubleshooting a phone system. The design is elegant and user-friendly. The reporting tools are potent.
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