Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Talkdesk provides excellent performance from a good product.
What do you like best about the product?
The most intuitive features of Talkdesk are setting up new lines and expanding. Even after researching and evaluating rival alternatives, Talkdesk is the most effective option for our organization. The best thing about Talkdesks first-tier support is that they are consistently courteous, knowledgeable, and helpful. They go above and beyond by following up on small concerns. We need them to achieve the level of success that we have now.
What do you dislike about the product?
What I don't like about Talkdesk is that the audio quality could be better, calls are frequently interrupted, and you can't transfer calls. Also, their customer support needed help to help us with these issues. Additionally, it's hard to look up call history in the admin panel because there are so few search criteria. Lastly, the hold music is way too loud compared to the phone ringing or people talking.
What problems is the product solving and how is that benefiting you?
Our customer service team can be expanded or contracted as needed using Talkdesk. The system is easy to set up and use and allows us to route calls to the most qualified person in the IVR system. This enhances both customer satisfaction and productivity.
Talkdesk: A Quick and Simple Way to Make and Receive Calls
What do you like best about the product?
I like many features of Talkdesk that I want, but I appreciate the most how it allows me to keep track of my customers and clients. Seeing their phone numbers when a call comes in helps me remember who they are and where they're at in terms of our relationship. Additionally, being able to configure personalized states for each customer lets me know exactly how engaged they are with my business. The graphical representations of customer satisfaction data are also very helpful in understanding how well we're doing as a company.
What do you dislike about the product?
Talkdesk is unpredictable in how it assigns incoming calls to agents. This can be frustrating when, for example, I have just joined and advertised my availability. Still, an incoming call is routed to another queue because the agent there is more available than the agent in the current queue. Alternatively, the ring could be sent to the agent with the maximum availability regardless of whether they are best suited to deal with it.
What problems is the product solving and how is that benefiting you?
Having voicemail has eliminated their time zone and personnel issues. As the organization has shifted to a more distant work structure, the monitoring tools have proven quite helpful in holding accountable those who cannot be as easily managed through traditional means.
Talkdesk ofcourse stands out of all the competitions on many grounds when it comes to support!!
What do you like best about the product?
I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including with other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations
What do you dislike about the product?
There is not much to point out. However, the only suggestion would be to increase the browser's support when it comes to callbar extension support, ofcourse chrome is the preferred browser for many users. But many users still prefer to use safe and secure browsers these days, like Brave, or feature-rich browsers like opera's GX browser etc.
What problems is the product solving and how is that benefiting you?
I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations like having cross-platform application, and extensions for multiple browsers making it flexible and convenient to use.
Feedback from customers and development
What do you like best about the product?
Product aligned with the market. Nice user interfaces
What do you dislike about the product?
Immature product. Team seems to be small because requests take too much time to be completed
What problems is the product solving and how is that benefiting you?
None
Talkdesk feedback
What do you like best about the product?
The app is really good and gives a very nice customer experience in terms of clarity and connectivity. The UI is simply superb and easy to operate its display gives a professional environment.
What do you dislike about the product?
As of now all features are good and do not need any enhancement.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us connect to customers to enhance business
Best tool ever for calling
What do you like best about the product?
Seamless connectivity helps to record the calls. Connects the call without any interruption. The software is very easy to use and user-friendly. I would definitely recommend it to my friends and colleagues.
What do you dislike about the product?
Would appreciate it if it give an opinion of dark mode. Rest every us is perfect for me. Keep it up. Thank you.
What problems is the product solving and how is that benefiting you?
It helps me to keep track of my call recordings. It also helps to backtrack my call history and call reports as well. I wish I had this software earlier with me.
Talk desk
What do you like best about the product?
Easy use and safe data doesn't leak and it is a trust worthy app also very useful to call internation clients very successful and best app amongst all apps. must try
What do you dislike about the product?
Tereis nothingto dislike Easy use and safe data doesn't leak and it is a trust worthy app also very useful to call internation clients very successful and best app amongst all apps. must try
What problems is the product solving and how is that benefiting you?
Can connectto internation cutomrs easily Easy use and safe data doesn't leak and it is a trust worthy app also very useful to call internation clients very successful and best app amongst all apps. must try
Use to be good but now overpriced with poor support
What do you like best about the product?
I really like the user interface and the user experience. It's a nice unified platform for the end users. I also like the studio flows they're easy to use and easy to train admins on how to use. The integration with salesforce is also pretty easy to set up and use. The account reps use to be great but over the years as we've gotten different ones they've been getting worse and worse.
What do you dislike about the product?
The support team has been fairly slow to address the concerns and issues we've had. Some issues have taken months to get fixed. Also, the lack of communication between their billing teams and the account reps is non-existent. Another complaint is the way they treat you while you're a customer. We spend a lot of money each year with them and we had questions about some project hours that we were being billed for that we were unsure what they were for. So the billing team reached out saying they'd turn off our account over a bill that we'd asked for an explanation about because we didn't know what it was and they wouldn't provide the requsted information. You would think an invoice that is 0.39% of what we had already paid wouldn't be a big deal but it was and were going to shut down our account in 48 hours over it. Also, they lock in your contract 60 days before renewal so if you want to negotiate then you need to do it before that or even cancel which is pretty slimy and sneaky of them. They give you a renewal date but then pretty much renew 2 months prior, none of our other vendors, MSP's or saas companies we work with have that.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us with our phone system. We've explored a few of their other offerings but the price just doesn't make sense, they try and nickle and dime you for the additional features so we use them for an IVR, in bound and out bound calls, call recordings, and voicemail.
Solid VoIP Offering
What do you like best about the product?
The call quality and uptime has been rather good compared to some other solutions available in this same space, the app itself is also lightweight, not causing any sort of performance issues on our devices.
What do you dislike about the product?
The Talkdesk Studio flow section could use some QOL improvements, as it is currently quite a chore to navigate through your flow, especially when the flow becomes rather large and unruly.
What problems is the product solving and how is that benefiting you?
Talkdesk is allowing our agents who are working remotely from all across Canada and other countries support our customers through our Call Center without ever having to leave their homes.
Talkdesk platform is great - lots of features and easy to use. Implementation is smooth.
What do you like best about the product?
Ease of use and the features it comes with. Going from excel forecasting and scheduling - it was great to have it built into our phone system. Quality Monitoring is another perk - being able to "real time" evaluate calls and send them back to the agents is a game changer.
What do you dislike about the product?
We had some limitations since the Canadian domain is not as sophisticated as the US domain. There were challenges with the implementation team, which seem to have resolved with a change in leadership with Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk is updating their Canadian domain with every release; however, they are deleting/decommissioning some of the items we were using and not being on Google Chrome is a major hindrance with us, but we are confident that our needs are on their roadmap for both our growth!
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