Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Vendor / Partner!
What do you like best about the product?
Our business just moved to Talkdesk from another vendor and we're very happy with the change so far. Our implementation partners have been amazing; very knowledgable, candid, honest about what is and is not possible within the platform, and they are real people with real personalities, which I appreciate very much. This extends to their support service as well. The administration of the platform itself is intuitive enough and easy to use. The reporting capabilities are pretty robust, even using only the default reports available. Overall, we are stoked for this change and pleased with Talkdesk as our choice.
What do you dislike about the product?
Honestly, not much so far. My biggest issue is the requirement to go into the call flows themselves to apply any kind of closure. When offering a 'delegated admin' role to non-IT personnel so they can manage their own closures, giving them keys to the studio flows directly is a little scary. Having a closure mechanism that would overlay on top of the flow without having to edit them directly would be ideal. With that said, flows do have a time/date stamp on all published flows, and they are versioned for easy rollback to a previous flow. Only other complaints are small things, like not being able to remove a default agent state. But, again, overall, we're super happy so far.
What problems is the product solving and how is that benefiting you?
Our previous vendor's routing configuration was somewhat complicated to understand, particularly if you're not technically savvy. Talkdesk's flow builder made it wayyy easier to manage. One big problem we've solved by moving to TD is an issue we had with consults. The way our previous system was developed caused some issues when consulting between teams. SInce we have moved to Talkdesk, those issues have disappered entirely. Big win for us!
Another huge win is the more robust reporting functionality. Previous reporting capacity was limited in what we were able to view as the customer and required a ticket to be submitted for things like viewing independent call legs. That is all available to us directly through the TD interface now, which is hugely helpful and saves us a ton of time.
Another huge win is the more robust reporting functionality. Previous reporting capacity was limited in what we were able to view as the customer and required a ticket to be submitted for things like viewing independent call legs. That is all available to us directly through the TD interface now, which is hugely helpful and saves us a ton of time.
It’s pretty awesome
What do you like best about the product?
It's pretty simple to use and not at all complicated. Trust me I know because I use it everyday almost 8/9 hours a day!
What do you dislike about the product?
Sometime between the web version and the widget one starts to glitch, been noticing a lot lately!
What problems is the product solving and how is that benefiting you?
Calling my clients back to back ,talkdesk is the backbone of my work
Talkdesk is very useful, simple and easy to use toll.
What do you like best about the product?
We can schedule our report and it's come automatically.
What do you dislike about the product?
Latency issues we face sometimes which I want to be resolve
What problems is the product solving and how is that benefiting you?
latency issue,
Convenient app that pairs well with Salesforce
What do you like best about the product?
Talkdesk pairs with CRM to make initiating and receiving calls simple with your device. I like the ease of being able to log in, review voicemails, and review previous call recordings.
What do you dislike about the product?
Talkdesk repeatedly logs me out after a short period of inactivity and often has trouble syncing up and connecting, so I often have to try many times to log in successfully so I can call a client. Sometimes it glitches where it shows that I am still 'On a Call' when I have already ended it, and does not log some calls when it does this.
What problems is the product solving and how is that benefiting you?
TalkDesk is helping our company be able to track, log, and review calls, which is highly useful for several different teams across our organization. The greatest benefits are being able to access all of your previous calls in one place and easily initiate calls with multiple people on the line.
Recommendations to others considering the product:
Utilize both the website and the callbar for maximum efficiency.
It is as great system with a lot of constant new products.
What do you like best about the product?
The products that they offer make them innovative.
What do you dislike about the product?
We experienced disruption and bugs a bit this and the previous year that caused some issues.
What problems is the product solving and how is that benefiting you?
Reporting was a big reason to go to Talkdesk and the studio flow functionality makes it easier to create a custom flow for our business model.
Recommendations to others considering the product:
I recommend speaking with a consultant regarding the needs of your contact center.
There is a lot of static at times. Patient's sometimes have a hard time hearing me
What do you like best about the product?
Not having to use my cell phone to make calls for work
What do you dislike about the product?
Sometimes there is background noise and sometimes the phone doesn't ring and just hangs up
What problems is the product solving and how is that benefiting you?
I speak with patients regarding their Chronic Kidney Disease and call medical offices to get records.
Recommendations to others considering the product:
NA
Very smooth implementation and transition
What do you like best about the product?
Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX)
What do you dislike about the product?
The only thing that we didn't like was not having any flexibility in changing our billing cycle after the terms and conditions were initially approved. So, we would like Talkdesk to give customers a bit of flexibility in changing their billing cycles when really needed.
What problems is the product solving and how is that benefiting you?
With Talkdesk we freed up a whole body in our organization to use their time for more productive duties. Through no code Talkdesk Studio, we are able to make changes to IVR and menu options very easily and quickly by ourselves, which is excellent!!!
Not too shabby
What do you like best about the product?
The support. Quirks happen with any service, the real measure of a company is how they handle it.
What do you dislike about the product?
The quirks. Clicky audio, dropped calls, mediocre audio. In fairness, I haven't gotten in touch to resolve many of these issues.
What problems is the product solving and how is that benefiting you?
Can review calls for quality and to determine future support needs.
Talkdesk Experience
What do you like best about the product?
Talkdesk has a relatively easy-to-use interface. Their support department is also quick to respond and always helpful. We currently use Talkdesk for Studio and phone management.
What do you dislike about the product?
We are still navigating through the new updates to Talkdesk. The main barrier right now is the lack of admin options in the new version of Talkdesk. Still waiting for an update on this.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us to integrate our staff with our phone systems. The onboarding process involved has been quite seamless so far. As an admin, this helps me to respond to requests in a fast and prompt manner.
Talkdesk Review
What do you like best about the product?
Using Talkdesk is so modern and a breath of fresh air compared to the old system that we used to use within the Contact Center.
What do you dislike about the product?
Sometimes there have been issues with screen recordings not coming through regarding a call evalution I have to complete for Quality Assurance. Additionally, when it comes to the Transcription History, there have been some concerns/problems with this section as well, not loading for certain calls.
We have submitted multiple tickets on some of these issues, and it can take some time to receive a response back. Or we have to ask for an updat many times to hear back from someone.
We have submitted multiple tickets on some of these issues, and it can take some time to receive a response back. Or we have to ask for an updat many times to hear back from someone.
What problems is the product solving and how is that benefiting you?
Can function more efficiently and be more productive with our time.
showing 711 - 720