Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful tool, improvements to be made
What do you like best about the product?
TD has a very user-friendly interface. This allowed us to move from our previous tool without any major changes to be made. Users are happy with the size of everything as it's all very well visible and easy to find
What do you dislike about the product?
sometimes you can't click to answer or you get two rings and then immediately switch to "away" status
Sometimes it happens that the Zendesk ticket does not open immediately, the interlocutor has time to make the request or report and only then the ticket opens, giving the possibility to see the telephone number
In some moments Talkdesk switches to REC for no reason
Every time a user goes lunch or offline, on the return the user have to restart everything otherwise nothing will log
Often sets the status to away automatically, if there are more tickets open, it logs only to the last one (very critical aspect in chat)
if another ticket is opened while the current ticket of the call is being processed, it automatically logs the call on the second ticket
slowness in the transition from one status to another
Sometimes it happens that the Zendesk ticket does not open immediately, the interlocutor has time to make the request or report and only then the ticket opens, giving the possibility to see the telephone number
In some moments Talkdesk switches to REC for no reason
Every time a user goes lunch or offline, on the return the user have to restart everything otherwise nothing will log
Often sets the status to away automatically, if there are more tickets open, it logs only to the last one (very critical aspect in chat)
if another ticket is opened while the current ticket of the call is being processed, it automatically logs the call on the second ticket
slowness in the transition from one status to another
What problems is the product solving and how is that benefiting you?
As a customer service team we need a tool to be able to reach our customers via phone or chat. The various "status" allows us to have a better monitoring of the agents and also a better reporting
Overall user experience review
What do you like best about the product?
I am a team lead for a live operations team. Understanding our team member's call productivity is crucial for us. I enjoy that I can customize the gadgets to my preference and most efficient way. Talkdesk's interface is easy and "dummy-proof". It's easy to locate reports and add necessary information from it. Overall, I think Talkdeesk's interface is clean and easy to use.
What do you dislike about the product?
I don't have dislikes per se. I think Talkdesk is packed with everything that I need to run an efficient team and check what is needed. I can't think of a major deal-breaker for me.
What problems is the product solving and how is that benefiting you?
Talkdesk to do all our calling needs. Call disposition is a great tool to understand our teams day to day challenges and provides feedback on what we can do to understand our stakeholders' concerns. There are many benefits and uses that we rely on every day. Such as agent details, call pick up rates, daily call totals, dispositions etc.
Honor
What do you like best about the product?
I like that TD can be configured to route specific calls to specific lines.
What do you dislike about the product?
It's a little tough to find calls that you want to listen to.
What problems is the product solving and how is that benefiting you?
Directing calls to specific Teams.
Talkdesk for 2022
What do you like best about the product?
it continues to provide the necessary information in order for us to do analytics and to plan some actions to improve services and customer experiences. Historical data also given for reference
What do you dislike about the product?
the technical issues that we continuously experiences that in a way hampers planning, analysis and data gathering. it also affects the customer facing side of things
What problems is the product solving and how is that benefiting you?
Decling service level and abandonment rates are the ones that are being solved. It gave us an overview of what are the losses because of these problems and what impact it gives
Recommendations to others considering the product:
Talkdesk definitely is user friendly. Data gathering wise, it provides all the necessary details for you to use whenever you do analysist and strategic planning
Everyday I'm using Talkdesk, everything is perfect.
What do you like best about the product?
Simple for using, fast working. High audio performance.
What do you dislike about the product?
Sometime customer can't hear me because issues with input/output.
What problems is the product solving and how is that benefiting you?
Solving the problems with Glovo orders.
Very good and useful application. I often use it at work and I am extremely satisfied.
What do you like best about the product?
I'm thrilled with the speed of the application.
What do you dislike about the product?
There’s nothing I don’t like on this application.
What problems is the product solving and how is that benefiting you?
Phone calls to clients, couriers and partners. Easier troubleshooting through calls.
My expirience with your application is really good. There is no things such as delay.
What do you like best about the product?
I like user experience and I like user interface. I also like that there is no delay on voice calls. The app is really easy to use and I would recommend it to all of my
colleagues.
colleagues.
What do you dislike about the product?
I dislike that I do not have the option to set my status on the log-in page. Sometimes I have to quit the app and re-login and also I do not like that I do not have the option to leave a note of my calls.
What problems is the product solving and how is that benefiting you?
I am solving my problems with customers and stores and I have benefited from using your app. And I am more productive when I use your app and my bills for my private phone number are at a minimal cost. Thank you for that.
Recommendations to others considering the product:
Talkdesk is a good application I would recommend it.
Efficient communication
What do you like best about the product?
Talkdesk is easy to use and easy to manage multiple team members within a large company. It's also nice to be able to keep track of calls and voicemails recieved.
What do you dislike about the product?
One down side is dispositions within talkdesk not always working making it difficult to properly keep track of notes. Voicemails are not always assigned to someone but a company in general, which can be difficult to track down.
What problems is the product solving and how is that benefiting you?
Talkdesk is the main thing I use to perform my job duties. It has significantly helped to streamline the way I make calls and keep track of leads. It also allows me to quickly make calls and keep track of my contacts.
Talkdesk Review
What do you like best about the product?
Bug-free, easy to use, highly customizable filters
What do you dislike about the product?
Filters can sometimes be a bit buggy, reset randomly
What problems is the product solving and how is that benefiting you?
Customer care inbounds & outbounds calls. Great tool for de-escalation
Fantastic IVR Set-up with Analytics to Match!
What do you like best about the product?
Live Analytics, Manager Functionality around putting folks in Available/Not Available Status, IVR Workflow that is easy to set up. Easy to set up and project manager & CSM were great to work with.
What do you dislike about the product?
The functionality of the main preferences is confusing for folks that use Studio. The execution report - I wish it was widely known to tell you where your issues are in the flow - Why are your calls abandoned or do you need more staffing on the phones?
What problems is the product solving and how is that benefiting you?
We needed a VOIP system that rang when our callers were calling in. In addition, we needed to realize staffing around certain hours of the day. Its important that we are available for our customers.
showing 751 - 760